I have visited this location a few times with zero issues. I'm not a fan of blood draws and always…read moreseem to get out of there with no incidents and very helpful people. Today was different. The gal who helped me was rude, no name. Appeared to use the largest needle possible to take blood (never required)- I can barely bend it now along with the a large red spot and bruise. Rookie in the house? Possibly but it's a busy place and she's jamming needles like she's practicing on fruit. Never again!

went in for a standard test with a scheduled appointment. They were given my lab sheet at the start…read moreof the appointment and waited 30 minutes to tell me that they couldn't deliver the test and had no recommendations about where to get it. Being in I can tell you I would never visit the site and never go to LabCorp. They give horrible service and don't care about the patients.

Came for lab work, which was very quick and prompt. Also came up to pick up a prescription from the…read morepharmacy which was likewise quick and prompt. Came on a Tuesday at around 1 PM. Your mileage may vary.

Stopped by Kaiser in Factoria for a COVID shot and had a great experience. There was no line to…read morecheck in on the first floor, and parking was easy. After checking in, I filled out a short questionnaire to give to the nurse. My wait was about 12 minutes before getting the shot. The whole process was quick, organized, and only mildly uncomfortable. I'll definitely come back here for future flu shots or vaccines because everything was efficient and stress‑free.

Quick efficient service and blood draw was quick and painless! Which says a lot since I hate…read moreneedles and am generally over-sensitive. UPDATE: When I visited for my third time the front desk lady was terse and had quite the attitude. All of the technicians that have drawn my blood have been excellent still though.

Blood draws are relatively simple so I can't believe I'm here writing this review but I had a…read morefrustrating experience at this Overlake hospital location (I've have been to the Eastgate/Factoria location and seemed fine). Front desk person was inflexible, unhelpful, and rude. My order was at another Paclab location...how unreasonable for me to suggest that they might digitally have access to the same records? That's fine if you can't do it, but TRY to work with me...

The doctor who saw me, Dr. Paul A Lee, behaved less like a medical professional and more like a…read morefinance frat bro . His explanations were vague, dismissive, and barely met the minimum standard of care. I ended up getting more useful information from the medical assistants than from him. After being fitted with a leg brace, I asked a few basic questions such as what position my leg should be in and how long I should wear it. Instead of giving clear guidance, he responded with "I don't know". I cannot fully straighten my leg after my fall, so I asked whether it needed to be straight in the brace or simply kept in a comfortable position. Rather than answering professionally, he mocked me and mimicked the way I was walking, claiming it was "almost impossible" to walk with a bent leg ... That is exactly how I had been forced to walk into the clinic due to the pain in my knee when attempting to straighten it. Being dismissed, mocked, and given inadequate medical guidance while in pain is completely unacceptable. His behavior was unprofessional, disrespectful, and frankly appalling. I would strongly advise others to AVOID seeing this doctor. The rest of the medical staff were lovely.

Updating my previous review after a solid experience…read more As an ER nurse, I notice speed, workflow, and efficiency immediately, and this place was one of the best I've seen. I had an MD eval, labs, a CT scan, and a fluid bolus, and I was out of there in a little over an hour. For anyone not in healthcare, that is wildly impressive. Considering most wait times in the ER or urgent care can easily exceed 6-8 hours, this experience really stood out to me and absolutely warranted a review update. The clinic was super clean, organized, and the whole process felt incredibly streamlined from start to finish. The staff were friendly, helpful, and kept everything moving quickly without making the experience feel cold or rushed. That is a hard balance to strike in healthcare, and they nailed it. I do not impress easily when it comes to medical workflows, and this place absolutely delivered.

Very disappointed with my experience at Labcorp. I scheduled a drug test appointment ahead of time,…read morebut when I arrived they still treated me like a walk-in. On top of that, I went to the address they assigned me to, only to be redirected to another building afterward. The location was clearly short staffed and disorganized, which led to long wait times and unnecessary stress for something that was supposed to be simple and time-sensitive. There seems to be no point in making an appointment if you're not actually prioritized when you arrive. Overall, the experience felt unprofessional, poorly coordinated, and frustrating. Communication and scheduling need serious improvement.

I'm giving the 3 starts for the tech notion that drew my blood…read more The older woman at the front desk was HORRIBLE, RUDE, SLOW..... non helpful not only to me but to the 15 plus people standing there waiting to get labs drawn while to 2 techs waited for her to get the people in.... EITHER hire a new person with personality... and manners or get this person some help.

Danielle was an excellent assistant She explained it…read moreCarefully telling me what to expect Office experience- very quick no issues If you take an MRI It's only really 25 minutes

I've been calling this facility for 3 days and absolutely nobody answers. Each time I've been in…read morehold for 8 - 10 minutes, hoping to talk to a person but I'm always dumped into voicemail. Unbelievably ridiculous, unprofessional and complete waste of time. To this day, I've never received a call back and haven't been able to talk to a person to schedule an appointment.

I've had nothing but good luck dealing with this organization. They have always been responsive to…read moreany requests we have made. Their personnel are quite polite and sensitive the comfort of the patient. While in the waiting room during one of our bi-monthly visits, a woman came in and wanted an infusion. She was told she didn't have an appointment, to which she replied 'Well, I'm here now'. To my amazement, they worked her in and she got her infusion. While I (and I'm sure they!) definitely would not suggest this approach whatsoever, it does show how much they work to accommodate their patients. I definitely would not try that with my Overlake GP in Issaquah, where when I was 20 minutes late due to traffic, was told to leave and reschedule weeks/months out. I saw the low rating here, with very few responses, so felt I should comment as to our very good experiences with this organization.

I was experiencing chronic pain and flare up with hands and after visiting with my primary care…read moredoctor and some test results, she gave me a referral for a couple of doctors. I originally tried to book with Dr Dada but learned she was not accepting new patients. And I wasn't even sure that I wanted to keep my appointment after that. But let me tell l, am I ever so glad I did. My initial appointment was with Dr Lai. We went over Rheumatoid Arthritis and what it looked like and he broke down diagnoses and treatments. After additional testing where my markers didn't come back super high, but I knew the pain I was having wasn't fake. They really listened to me and treated me with care and concern. I've since been visiting with a PA, Christopher D, and his care and bedside manner is top tier. The treatment plan and follow up plan is helping to manage my pain. And for that I'm grateful. The staff at the desk is friendly and helpful. You do have to wear a mask in the entire facility. I did not understand this at first but knowing the people who come here are dealing with auto immune issues, I really respect that they do this.

I had an appointment for bloodwork at 11:00 AM, but by 11:20 I still hadn't been called in. I…read moreunderstand that delays can happen, but there should at least be some communication or respect for patients' time. Otherwise, what's the point of making an appointment if you can't be seen on time? Another concern is privacy. Staff were calling out the names of the blood tests patients were having while standing in the waiting area, where everyone could hear. Medical information should be discussed more discreetly and in a private setting, not in front of other patients. Very disappointing

There was a staff member one in particular who could not figure out how to draw my blood…read more Both times Ive been there I had to ask for the other technicians on the job for help. If they weren't there I don't think my blood would've been drawn at all. While this is the closest location to me, I'm definitely going elsewhere for testing because they insist on having the incompetent technician (try to) do the job. I know my veins were harder to find but the other technicians were able to figure it out just fine. If the other technicians were the ones initially doing the blood draw I would be good, but as long as the incompetent one is there I will not be back. Over the span of three months they didn't even improve.

Very kind and thorough from what I can tell. Play music with…read morescreenings for MRI tests. Quick to get appointments. Parking is very easy.

This is probably the BEST place to get imaging... in the greater Seattle area. The staff were well…read moreorganized and check in process was flawless. The BEST part of this experience, the staff allowed me to be with my husband during his MRI, yes, you read that correctly. I was able to get into scrubs and go into the room where the MRI machine was, so my husband could feel more at ease, knowing I was there. I bet, because of this, RAYUS probably has a higher completion percentage than any other imaging place in the area. So empathetic and aware of understanding of different patients situations with imaging. 10/10 is what I would say about RAYUS... oh and one more thing.... We had the MRI done at like 930, I think, AND we had the final results by the afternoon!!!! Unheard of, I know. Anyway, I highly recommend RAYUS for all your imaging needs!!!!!