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    Quest Diagnostics

    2.6 (5 reviews)
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    Ask the Community - Quest Diagnostics

    Quest Diagnostics

    Quest Diagnostics

    1.3(3 reviews)
    45.8 mi

    Where do I start...I looked it up on Yelp, I read the 1 star review...then it happened to me. I had…read morea yearly physical scheduled and was on vacation near this facility needing a blood test for the exam. My medical office needed a fax number, got that and they sent over the required paperwork. I made an appointment at Quest, went in and had a very bad blood draw, needle stick in the wrong place...moved the needle around 3 more times, no vein. I again told her where the vein was ( I've donated nearly 100 pints of whole blood), she restuck me and plenty there. A week later and a day before my physical at home, I called my medical office and no results yet. They called and Quest had no record of my visit. They have record because they took $40 of mine. Called the day of my appointment and had to cancel my appointment. Thanks Quest Champaign.

    I have been sent Quest Diagnostics for years as a healthcare traveler, always had excelllent…read moreencounters with friendly staff who were able to find me in the computer and quickly get my tests performed. Not here. It felt chaotic. Disorganized. Rushed. The kiosk system apparently only checks in folks some of the time, as people who had checked in were waiting and told they didn't check in. There is no front desk staff, only a kiosk. I was a walk-in, as my work requested tests the night prior and all in-line appointments were already booked for the morning. But the website said I could come as a walk-in and might get seen. I was happy to be called back after 30 minutes. I had my photo ID, orders and my company's billing account number pulled up on my phone in the email I had been sent from work. Phlebotomist couldn't find my orders in the system, said I'd have to get a doctor's order and pay cash for the test, was rushed and irritated, and sent me home telling me I had no orders and the billing code was invalid. I called work, left a message. Tried to figure out what was missing, asked her questions, I could see my orders and the billing account on my phone. I even looked at her screen and pointed out that she was looking in a chart that wasn't mine! Same first name. Close. But the wrong patient! She was looking in the wrong person's chart. Not my chart. She still sent me home, she couldn't find my info so no testing today! She later blamed me for not showing her the ID that I was holding in my hand when she phoned me back from the parking lot, acknowledging her error and located me in the system. There were two patients with the same first name. That was the confusion. I realize mistakes can happen with folks with same first names, but this was handled poorly. On the plus side, it a clean facility, and there was free parking. And I eventually was able to complete the testing my work requested.

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    Ft. Jesse Imaging Center - Our staff!

    Ft. Jesse Imaging Center

    3.1(14 reviews)
    2.1 mi

    Great caring staff created a great atmosphere and made the test easy/comfortable. I highly…read morerecommend this place for an MRI.

    My husband wasn't allowed back with our child for the ultrasound for our new baby. When filling out…read morepre registration paperwork it said all children under 18 need to be attended by an adult, not that they weren't allowed in the imagining room. They took a moment and cherished memory away from our growing family. We drove an hour for the appointment so there was no other option for my child at the time. Staff seemed combative and on edge about the policy. Overall, not a positive experience and I would not recommend to others. Let me be very clear, we've been here three times for sonograms in the last 2.5 years. Our first time my family was allowed back and it was a pleasant experience. The second visit my children weren't allowed back with their father until the end where they came in briefly to see the baby. The third visit they weren't allowed at all. The second visit was the worst because the staff was very unfriendly and combative about the change in policy. My tech proceeded not to talk to me for the first 15 minutes of my scan. It was dehumanizing and isolating. I was given no prior notice and again, the preregistration paperwork says children under 18 must be supervised by an adult. Which is fairly misleading as that to me implies they can accompany as long as they are supervised. The only redeeming factor of that visit was the tech did invite them in to see the baby at the very end. It doesn't take away from the stress induced during the sonogram, as my heart was racing from the initial altercation/misunderstanding and silence for most of the visit, but I was glad family did get to briefly share in that moment. This last visit I was a bit more prepared for the policy change, but I'd like to reiterate that the staff is not friendly and on edge about enforcing the policy. They did not allow my family in at the very end this time despite having done prior. As someone who might be having complications with an upcoming pregnancy, it was very jarring and anxiety inducing being separated from my support system. Being pregnant is a vulnerable experience. It's supposed to be filled with joy and shared memories with families as a family is growing. My children are well behaved and should be included in the experience. If they're not, we escort them out of wherever we're at. It's also a fairly inequitable policy. We had to travel over an hour for these visits, so it's not like I can call family and friends to watch my children during the visit as we were already there. My heart goes out to the unknowing working mom who took off but doesn't have a strong support system so she must bring her other children with or whatever unknown situation someone getting radiology work might be experiencing. It's not very understanding to complexities of your patients background. The policy change isn't family oriented or parent minded making this facility a fairly un-"family friendly" place. Ultimately, the inconsistencies and treatment were intolerable. My hope is that this is our last child so we don't ever have to be referred here again. That or we will be specifically requesting to go elsewhere in the future as this facility has negatively impacted my current pregnancy experience to a point where I'd prefer to never return.

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    Quest Diagnostics - laboratorytesting - Updated August 2026

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