The most painful blood test I have ever gotten. My while vein throbbed for hours afterwords and…read moreleft a gnarly bruise. Waited an hour to get in for my scheduled appointment and the place closed in an hour with quite a few people still in line. Next time I'm driving to Peoria.

Easy self check in by the pharmacy. I was seen quickly. Sheila, the phlebotomist, was outstanding…read more She was highly skilled and knowledgeable.

Where do I start...I looked it up on Yelp, I read the 1 star review...then it happened to me. I had…read morea yearly physical scheduled and was on vacation near this facility needing a blood test for the exam. My medical office needed a fax number, got that and they sent over the required paperwork. I made an appointment at Quest, went in and had a very bad blood draw, needle stick in the wrong place...moved the needle around 3 more times, no vein. I again told her where the vein was ( I've donated nearly 100 pints of whole blood), she restuck me and plenty there. A week later and a day before my physical at home, I called my medical office and no results yet. They called and Quest had no record of my visit. They have record because they took $40 of mine. Called the day of my appointment and had to cancel my appointment. Thanks Quest Champaign.

I have been sent Quest Diagnostics for years as a healthcare traveler, always had excelllent…read moreencounters with friendly staff who were able to find me in the computer and quickly get my tests performed. Not here. It felt chaotic. Disorganized. Rushed. The kiosk system apparently only checks in folks some of the time, as people who had checked in were waiting and told they didn't check in. There is no front desk staff, only a kiosk. I was a walk-in, as my work requested tests the night prior and all in-line appointments were already booked for the morning. But the website said I could come as a walk-in and might get seen. I was happy to be called back after 30 minutes. I had my photo ID, orders and my company's billing account number pulled up on my phone in the email I had been sent from work. Phlebotomist couldn't find my orders in the system, said I'd have to get a doctor's order and pay cash for the test, was rushed and irritated, and sent me home telling me I had no orders and the billing code was invalid. I called work, left a message. Tried to figure out what was missing, asked her questions, I could see my orders and the billing account on my phone. I even looked at her screen and pointed out that she was looking in a chart that wasn't mine! Same first name. Close. But the wrong patient! She was looking in the wrong person's chart. Not my chart. She still sent me home, she couldn't find my info so no testing today! She later blamed me for not showing her the ID that I was holding in my hand when she phoned me back from the parking lot, acknowledging her error and located me in the system. There were two patients with the same first name. That was the confusion. I realize mistakes can happen with folks with same first names, but this was handled poorly. On the plus side, it a clean facility, and there was free parking. And I eventually was able to complete the testing my work requested.

This is a great place to work. I have made many furry friends, and plan to continue to make more.read more

Carle's Billing Department needs to get their act together! Seniors with Medicare / Medicaid are…read moremost certainly treated differently! Persons have been going to this clinic over 10 years now, you book an appointment,then out of the blues " poof" they send you a message saying when you come to your appointment please be ready to pay $600 for not having insurance!Hello?? Maybe the insurance on file decided to just disappear,by an act of magic?? Anyway talked to customer service,nurse and the Billing Department as well! After having the so called insurance for 8 years now,oh! Yes it does show on your record? Whoever invented the idea of including in your appointment the amount you would have to pay? Your method is not working,try something else! Communication people! And less Corporate people,too many Chiefs ,not enough Normal people!

Read some of these reviews, and was appalled. I have several chronic conditions, and in the course…read moreof over a decade of visiting many Carle locations, I only felt mistreated once, at the hands of an arrogant specialist at the main facility. I use this location on Windsor for blood tests--whoosh, in and out. Everyone is always courteous, and professional, and they get the job done. I do have to call more than once sometimes for an appointment, but seriously, that disagreeable phenomenon is not a Carle Exclusive.