20$ cancellation fee for online purchase, inability to cancel order if you purchased it for someone else, order can't be refunded if canceled after 2 months - predatory practices overall read more

Went in today 5/13 for some important blood work. The first gal poked me 3 times looking for a vein and sent me over to her coworkers room. This guy (I believe his name was Brent), manhandled my arm with a needle in it and after trying to get my blood 3 times said I'd need to come back because they are only supposed to try for blood 3 times (3+3=6?). Not only would I never come back there again, they took my lab slip so I can't go to Enloe (where there are competent people) without going back to my doctor and getting a new order. If you don't like your career, change it. Don't be huffing and puffing when you're too incompetent to do your job and start to hurt the patient. read more

This was absolutely the worst customer service experience I have ever had in health care. Ever. And being nearly 71 years old, that is saying something! It was like they were TRYING to be as unhelpful as possible. It felt like I was in a Saturday Night Live skit about how NOT to treat clients. If you have ANY other option, take it. I can't imagine being treated worse than this anywhere else. read more

Great experience! Melody was professional & pleasant. She got me in & out. I didn't feel a thing, I'll be back as long as Melody is there. Larry H. read more

Always have had a good experience at this location. Staff is pleasant and the facility is clean. Techs are very professional.

Concerned after telling a friend my experience a few years ago. I had to take a drug test for a job and the employee told me I had to leave the door open... I was told by my friend that this is illegal due to an invasion of privacy. I'll never forget my experience because the woman was rude as well. I recently went to the place next to Enloe and had a great and quick experience. I was also able to close the door. I recommend going to that location instead. read more

i have never been treated so poorly in my life. the older lady at the window wouldn't let me just sign in with my QR code then when she told me to come up to the window so she could sign me in she looked at me with such disgust and attitude and told me that i could just go somewhere else if i wanted and that she didn't want me there, this was her place of work and she called the shots. I had trouble finding my paperwork for the test i needed and she got pissed and went to the back and started talking mad shit about me, making fun of the way i talk and what i look like. Today has been an extremely rough day for me and then to be treated this way is just the cherry on top. I don't understand how a professional is willing to act and treat patients like that. it's just not right. i am so shocked that this is considered acceptable and that the nurses went along with her laughing at me. read more

Had a 710 appointment. Checked in via text that said I could wait wherever I wanted and I'd get a text or call when they were ready. Finally went in at 750 to see what had happened. Said she'd come out to waiting room and called my twice and that they were way behind and that I was basically screwed. Tried to show her my check in confirmation and asked what phone number they tried. Said she didn't know and didn't want anything to do with it. Quickly disappeared to the safety of the back room. No receptionist. Just a robot kiosk in the front room very, very poor service. read more

The bad news is that I have to go to Quest way too often. The good news is that the Quest on Rio Linda is fantastic. I'm always taken back within a few minutes of my pre-scheduled appointment time. The various ladies who've taken my blood have been friendly and professional and, while getting needle-pricked can never be described as fun, the experience is usually quick and essentially painless. Online scheduling of appointments used to be a bit confusing but they've changed their web site and my most recent appointment was quick and easy to make, read more

I came here at 1:05 in the afternoon to get a drug screen for work. The lady at the desk was ride. There were four people there but I had to wait for half an hour for someone else to get there. I was told that only one person can take my sample. If the hours for drug screens are 130 instead of 1 pm, they should have it posted. Very inconvenient and inconsiderate. read more

This is the second time quest diagnostics on Lindo has done this to me. They're open till 430 on Friday I'm here at 3 o'clock and they say they're taking appointments only and everyone else in the facility except one lady is gone. This really sucks because you take the time off of work and the time to drive down and no one else is in the facility except you and her but she and they still can't and won't draw my blood. read more

The woman at the front desk was so rude and unpleasant. She didn't say a word to me when I walked in, so I said "hi, I'm here for a blood draw." Blank stare. Her response: "And?" I asked if she wanted my name and was given a sarcastic "yeah, that would help." I was left a little speechless. She also had the paperwork screwed up that my doctor sent over, and almost had me leave to fix it. The woman drawing the labs was fine, but reception is a joke. Why would a company think that's okay? Clearly there are issues, and numerous complaints. At least pretend you care about clients. read more

Very slow place I can't believe how slow this place is. And not only that I was first on the list the last 2 people after me left sooner than I did I only went in for a drug test. This sucks read more

I would give NEGATIVE STARS for this place if it existed. The woman at the front desk with the extremely short brown hair is the MOST RUDE individual that I've ever met!!!!! They give inaccurate information regarding their hours of operation, they are SLOW AF, they have NO sympathy for individuals with overactive bladders AND THE FRONT DESK WOMAN with the SHORT brown hair STRAIGHT LIES to your face regarding wait time, and etc .... PLEASE PLEASE go somewhere reputable NOT this place!! Somewhere that is PROFESSIONAL and does not project their opinion regarding their personal feelings of marginalized individuals in this area which is ALL to common. BUT SOME OF US ARE Young Professionals and should freaking be treated as such. I'd NEVER GO BACK to this place!! read more

I have one simple question about my test because I may or may not have to stay at the Quest office for 5 to 6 hours or not. It's a simple question. I haven't seen the doctors order so I don't know and he is not available.I tried calling (total waste of time) The worst phone tree's I've ever experienced. It suggested I press #6 to "talk to a representative". Then you get a computer stating "That is not a valid key!" The Chat with me popped up on the screen. Then I thought I would be messaging to a real person. Well, I put in my simple question and a standard answer came right back stating that my question was too complicated, try making it more simple. So I did. I received another standard reply asking me to click on the link and if that didn't help I could come back to be assisted. The link took me to the 'make an appointment page' . I continued to type a question in the chat box but my initial question had gone! Almost an hour trying to get my question answered I gave up. I'm not keen on automated systems to find what you want in any kind of business but they usually get you where you need to go. This is the worst experience I have ever experienced in all my 64 years. I wonder if when I try to save this I might be told it's too long? Phew... read more

I was pleasantly surprised after seeing these reviews. My experience was totally the opposite. I walked in and there was a clipboard to add your name to. I did that and sat down. The lady came out and I asked how long she thought it would be. She said there are two people ahead of you and no appointments left today so it shouldn't be long. I waited Until she called my name and when I got to the counter she asked me for insurance info and said I am next and my name will be called. I sat down and pretty quickly she called me in. The blood was drawn professional and she was pleasant but not looking to be my best friend which is exactly what I expect from professional medical staff. read more

The rudest people ever. Long waits while they are doing nothing. Staff is non caring and could care less of patients concerns.

This place is a joke. I have had to come back twice to get a standard drug test done for a new job. I asked for an appointment and they said just show up before 400 pm I got there at 340 and started to wait Around 410 I asked for some water because of how hot it was in there and they started to complain about how I need to be ready before I show up and they can't see me after 400 pm I told them to look I've been here for over a half hour and I was ready just thirsty. ... wow what a place. People are sheep if they think this place is a business! read more

Would like to never return to this lab again if i didn't need to. I bring in U/A samples at least twice a year or more and every single time i go in there, the employees are rude And unprofessional. They always need new paperwork. Its never the same protocol. And after driving 30 miles with the sample i am always asked to wait. The wait time is usually 20 or 30 minutes before they help me. By then the sample has lost its effectiveness. My patient has Even been asked to come bring a new sample and drive it there. Even with a fever. Absolutely no compassion or empathy for patients. :( read more

The physican Louis was very rude, bad actitud and he used a big needle to take my blood, for the glucose blood test, I didn't know that choice will be extra painful, 3 min later I have pain in all my arm, until now... my complexion it's petit 5'2" and 150lbs and 6 months of pregnancy... I will never come back!!! read more