WTF? So impersonal. You have to drive all the way there just to see if your blood is ready to be drawn yet if the lab order is in. No one wants to answer their phone. read more

Please attempt to use any other lab before you submit to the agony of quest. Any attempt to contact them by phone is not allowed, I walked in to just get a question answered which apparently is not allowed either. Zero customer service, I just recently moved back to Chico, they were not like this before I left 3 years ago. read more

I like this Quest, I never have to wait that long to get called back. The staff is nice and friendly! read more

Quest Diagnostics - Laboratory Testing Near Me - Chico, California

A great and convenient location, close to many other things. I didn't have to wait long and I was seen right away. They did the test right there right away and it was great. I'd recommend this lab to other people! read more

This staff is awful! In the 7 or so times that we have had to use this lab there have been issues and errors every time. If you have an appointment you do get back quickly however no one working there is friendly or even acknowledges you are a person. They usually have to stick my 17 yr old twice because they forget to do one of the many tests on the orders. The one today was a huge time waster for my whole family. 24 hours of specimen collection and they didn't give us enough collection jugs after we asked. Needless to say the test will have to be re-done. Another 24 hours of our time and hope there's enough time to process prior to our Sacramento doctor appointment. I hope Espiranza gets her act together and maybe takes a class on people skills since she deals with the public who could use a friendly smile and a little compassion. We won't be back! read more

Lunch on door says 11-12. Door was locked at 10:50...no one would answer. Worst lab in town. Avoid at all costs.

I've been coming to this particular quest office for years and have always had the best service and needle pricking. They are quick, 20 plus years of experience drawing blood with no incidents what-so-ever!!! I'd highly recommend d them over any of the other quest labs! read more

Lab service here was terrible. The lab tech was cutting off patient questions, answers or statements each time she was spoken to. Instead of letting patient wait in waiting room for ride home, she said patient had to wait outside, in the heat, because she was going to lunch. Even after reminding her that there was still another lab tech and patient waiting to be seen inside, she said we still had to leave. The patient needed to sit down and was feeling very ill. There is no seating outside this office. But, wow lady , you better get to lunch. I will not recommend this lab to anyone. The place was clean so it can have a Star. That's about it. read more

Don't come here!! Lady with short brown hair is rude and so is everyone else that works here. I came in for a drug screening test for my work right at 10 and their drug screening hours are 10-3. I didn't get to take the test after an hour and a half of waiting. Then as soon as they take the test she throws it out and says it's not enough. Told me I had to sit in the lobby until I was ready to go again and told me that I was NOT allowed to leave and come back. Then I start drinking some bottled water and she comes over and takes it out of my hand and says I'm not allowed to drink it and that she will give me a cup of water every hour and that I have to be under their regulation to drink water. Then as soon as I have to go, I asked to take my test for the second time, and the lady who said would give me the test and told me she was going to go set it up....LEAVES FOR LUNCH. And then I was told I was not allowed to take the test without her and that I would have to wait another hour in the lobby until she gets back. I had to go to the bathroom after drinking water and waiting for another two hours!!! and I was also told that I was on a specific "time frame" and had to wait for her to get back. I was also told by another girl with curly brown hair that if I needed to go to the bathroom, I could go but only use "half" and "save" the rest of my pee to hold until the lady gets back. I don't know what kind of lab this is, but it was extremely unprofessional. I have never heard of someone leaving to go on their lunch break while they're supposed to be helping someone, nor have I ever heard of anyone telling someone to save and hold their pee if they need to go to the bathroom. Unless you want a bladder infection and want to hold it for two hours, do not come here!! read more

The wait time is absolutely unacceptable. I come here every 6 months for routine bloodwork and every time it's the same 1.5- 2 hour wait time. When you are dealing with elderly diabetic patients who have already been fasting all night 8+hours, a 1.5-2 hours wait time is too long!!! The employees are very friendly and helpful though- hence the 2 stars. read more

Had appointment in the am. People were rude. Got a call back around 4:00 pm saying they did not draw enough blood and had to come back in. Went back @ 4:40 to the same rude person. Was told I had to wait (5 people ahead of me) 1 lady offered to let me go in but the receptionist would not take me. I just left this place THIS PLACE IS TERRIBLE !!! Very unprofessional staff read more

I've been getting annual blood work done at the Cohasset Rd Quest since 2007, and the service and employees had been great. In 2016 I waited for 1 1/2 hour to get in. Today I tried again and was pleased to see at 7:30 am only one other person waiting. I signed in and waited 20 minutes at which point an employee came out to tell me they were fully booked and wouldn't take walk-ins. The employee I spoke with was rude and dismissive. I went to the Rio Lindo Quest as a drop in and they were great. Everyone who even thinks about going to the Cohasset Road Quest should rethink it and go to a different location. It's horrible! read more

most people that visit this facility are not going to have fun. we go because of a special medical request from our doctors. i am fed up with the change & inconsistent hours of the facility on cohasset road in chico ca. because of past experiences i called this morning to make sure of the hours of operation & the recording infomed me that they were open from 7:00am to 11:30 am. my wife [my driver] & i arrived exactly 11:00am to be greeted by a very unpleasant man yelling "we are closed-we are closed" i replied that i had called & was told they were open until 11:30.he said there was a sign on the door with the new hours & they were closed. the door was not locked & the sign was very small. after i voiced my discontent he mellowed somewhat & told of the facility on rio lindo road so in the pouring rain with my portable oxygen concentrator we drove to the rio lindo facility & were treated exceptionally well. because of inconsistency at the cohasset facility i think you should close it. i will not return & i will make sure others are told of the other choices available. joe ranieri read more