Worst lab experience EVER! I went to Valley Clinical Lab at 1555 East St. in Redding, which is not even listed on Yelp. The blood draw went OK but they only allow one person in the tiny office at a time so you have to wait out in the hallway. I called and asked for my results and they told me they couldn't send them electronically. (I would have to go back in to get a paper copy.) I had billing problems from day one and when I called to try resolve the issue, the phone would ring forever and then hang up on me. Or if I got really lucky, I would leave a message and no one would ever call back. The next few times I called, the phone rang endlessly and no one would pick up. Do yourself a favor and go to any other lab! read more

Wait, time is minimal, especially compared to other labs. staff are easy to talk to. comfortable surroundings. It is the only lab I want to go to. read more

I am old enough to have used at least 3 different labs in Chico. Hands down, Valley Clinical Lab is the best, most customer friendly, and professional of all of them. There is seldom a wait for a walk in customer. The blood draw procedure is done with little discomfort and the results are sent to my Enloe doctor well in advance of my appointment. I cannot say the same for the others. read more

I went to the Cohasset Rd. location in Chico and had an outstanding experience. Ashley easily found my vein, even though it had a bit of "shrinkage" on a cold March day; relatively painless and no marks, no bruise. The only customer, I was in and out in less than 10 minutes. read more

worst experience, had an ROP student not ask for help after having a hard time finding a vein, and then blow out the vein. After blowing it out, then he asked for help. If you have a student, have a supervisor in the room to help or have a policy regarding what to do if they are unsure. Dont just go ahead and give it a try and blow it. Literally. read more

Fast, accurate, never a line on East Avenue. Feels like my private lab. Wouldnt go anywhere else.

I just had the best blood draw of my life. Not that everything needs to be reviewed by it was so quick and absolutely painless I felt like I should have left a tip. Billing is done online and is no hassle. I find it to be less busy than many other places and rarely do I have a wait of more than a few minutes. I don't get often asked to recommend a place to get blood work but if I did it would be here! read more

I called ahead to ask about expected wait times and all my questions were answered with kind courtesy. When I arrived I was greeted and found my Dr. Had not given me all the necessary forms. Nevertheless they agreed to draw with understanding I would bring the necessary form back after my Doctor appointment. Which I did. This kindness meant a lot to me. I will return! read more

Fake charges, read your bill carefully. This has happened multiple times. They conviently loss most of my records. They are unable to correct the fake charges. Over charging on a regular basis. Always blaming someone else or passing the buck. As a customer, i do not care who is to blame, just FIX IT! False promises and not being very knowledgeable, have been my experiences when talking with employees in their business office. read more

They gained a lifetime patient today. This morning I was short on time and asked how long the wait was and was told 5-10 minutes. The two ladies working at the front counter immediatly started pulling up my information and before they were finished I was called back for the draw. They were friendly, professional and FAST. Thank you for making your customers time a priority. read more

I am very disappointed to write this review as I have had decent experiences dealing with this lab in the past. Today, I went in for my glucose screening test during pregnancy. I had requested a one hour test, which was unusual for my doctor's office since they always send for the 2 or 3 hour test. I had told my doctor at my last appointment that I refused the 2-3 hour test and to drink the 75 mg of glucose drink because of a terrible reaction with my first pregnancy (And newsflash, you're allowed to refuse any test during pregnancy! This test is 100% voluntary!). The lab slip was not filled out correctly so the phlebotomist was unsure what test they had ordered. They wanted to speak with my doctor's office to get clarification, which is a perfectly reasonable request. They went ahead and gave me the 50 mg glucose drink and in the meantime called the doctor while I waited the one hour. I could tell that the manager (Jamie) was beginning to get frustrated, though I wasn't sure why since drawing blood and figuring out lab slips is her job. When I came back to have my blood re-drawn, the manager (Jamie) vehemently began displaying her anger and annoyance with the situation. They had called my doctor's office while I was waiting and had spoken with the nurse who is rarely there and had no idea that I had previously worked out with my provider that I'd complete the 1 hour test. I tried to explain to Jamie the reason why they were confused (my doctor had filled out 2 slips and the nurse was unsure why both slips were in my file). Jamie would not let me explain and aggressively over talked me, loud enough for people in the waiting room to hear. At this point, I offered to call the nurse myself to explain to her what my doctor had ordered. While I was on the phone with the nurse, I said something about "the confusion" and Jamie yelled, "Oh there's no confusion here!" and then something snarky under her breath that I couldn't hear. At that point I looked at her and said there was no reason to be rude, I was simply trying to clarify the situation. She snapped back something to me that I couldn't hear. She then left the room and went into the back, where I heard her gossiping about me with the other phlebotomists. Once the appointment was over, I got up to leave, fighting back tears and dumbfounded that this type of exchange had even occurred. Since I didn't say "bye," Jamie took it upon herself to very rudely yell "BYE!!!" as I was leaving, again, loud enough for the entire waiting room to hear. After all this, I did make a formal complaint to the main Valley Clinical Lab office in Oroville and I appreciate that she listened to me and expressed concern as to what happened. Unfortunately, I won't be going back in the chance that I would ever have to get my blood drawn from this woman again. Getting your blood drawn is awful enough, and to encounter someone so unprofessional, aggressive and downright rude made for a pretty terrible experience. read more