No complaints with my visit to this Quest Diagnostic location. One of the great things about Quest is that they have spots for both walk-ins and appointments. I love the flexibility. For this visit I wanted to go with an appointment. Appointments may be made online. The location closest to me did not have any appointments for the next two weeks. This location had times and days that worked with my schedule. I arrived 15 min. before my appointment, and checked in at their contactless check-in kiosk. Three minutes later I was called back. A quick temperature check, and we were on our way. After entering in some additional information it was time for the test. Everything was done quickly. I was on my way by my scheduled time. I encountered two employees during my visit. Both were professional. I would have no qualms utilizing this location again. read more

Quest Diagnostics - Front door - Diagnostic Services Near Me - Cincinnati, Ohio

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Horrible customer service. Went for a blood draw for a test. I had scheduled that online. When I got there they could not find the requisition fax from my doctor. My doctor had a confirmation that the fax went through 3 weeks ago. My doctor faxed the requisition slip for the test again and I even emailed it to the phlebotomist . Still the two phlebotomists made me wait 1 and a half hours. Finally I had to leave in disgust (especially after the male phlebotomist told me that they had received the email but apparently still want me to wait more). They never acknowledged the receipt of the second fax on the day of the test. I would not recommend such treatment to any patient. Customer/patient service is dead at that blood draw Quest center in Mason, OH. read more

I have been to this location numerous times over several years. Previous visits were not pleasant due to the employees but today's visit was great. Andrew drew blood for me to do the lab tests my doctor had ordered. He also was able to locate a fax quickly for additional tests my doctor wanted. He was super. I hope that Quest can retain Andrew and find more employees like him. read more

I had a request from my doctor to go to an outpatient lab to get my blood drawn. I was just looking for a place to do this that was close to my home and could get me in the day of. Quest Diagnostics did just that. I did happen to call before just to make sure they excepted walk-ins, and they assured me that would not be a problem. This business location is tucked away in a office building near Deerfield Towne center. It really does look like you are entering an office building. If you follow the signs, it loops you through a hallways into almost a closet. It is definitely not fancy, but it got the job done. I signed in at the window, and with in a few minutes, I was taken back to get my blood drawn. It is a super small office. The same gal who checked me in was the same gal who entered my information into the computer, as well as drew my blood. It was pretty much a one man show! However, she followed through with all of her responsibilities and did a fine job. My doctor was alerted that the blood was drawn, and the results did get back to the correct office. If you are looking for a place that you can just walk in the day of to get your blood drawn without an appointment, this may be a good fit! They do except anthem insurance. read more

Staff is not friendly, seemed confused, got me in a half hour late vs my appointment time. Not sure how can be running behind already at 7.15am. When I asked a question the lab techs didn't acknowledge me or answer. After 15 minutes of typing information in the computer they said they didn't have the info they needed from my doctor even though they had a RX from him. I thought this would be an in and out in 15 minutes thing and turned out to be almost an hour and I didn't even get my blood draw. read more