Had a great experience at this location. The staff is very friendly and polite and makes my visit really quick. Will definitely go back here for lab visits. read more

Quest Diagnostics - Laboratory Testing Near Me - Clermont, Florida

Blood thirsty animals... lol. This office seems to be the most efficient of all that I have used. I rarely wait long and the lab technicians are friendly and efficient. Best to use their app to make your appointment, plus you can then have all your lab results at your fingertips. read more

I had a great experience at the Quest Diagnostics on Hartwood Marsh Rd. I was in and out in 15-20 minutes tops. Cassandra was my phlebotomist, she was wonderful, kind, and stuck me quickly and efficiently (I didn't even feel it). She even offered to let me have her pen because I said I like how it writes, lol! She was really lovely. Before you go... I downloaded the MyQuest app and scheduled my appointment through the app. A little over an hour before my appointment time I received an automated text with a check-in link. I arrived for my 11:10am appointment ten minutes early at 11:00am and clicked on the link in my text message to check in. NOTE: You do not have to check in on the kiosks in the lobby if you check in through the text message link (if you check in through the text link and then also try to check in on the kiosk it will tell you that you don't have an appointment). About 1 minute after I clicked the text message check in link, the phlebotomist entered the lobby and called my name to go back (it all happened so fast I wasn't really ready lol). About 15 minutes later (I had a lot of blood drawn) I was all done and walked out. Easy peasy. Definitely recommend! read more

Waiting room is always busy. I can't imagine trying to go without an appointment. The girl who stuck me the first time blew my vein. Then she passed me to Alexandria. Alexandria was absolutely wonderful. She did it so quick and easy it was amazing. Every time I get a blood draw I always warn the person how every one has the worst time trying to do it. I'm not sure what quest is paying her but it's not enough. read more

This is the worst place to have your lab work done. They are not only incompetent but rude! Even with an appointment, you may be kept waiting for longer than an hour! Go somewhere else. read more

I have never had a good experience coming to Quest. I have to come once a month for bloodwork and it always is a problem. Last month I came here and had an appointment at noon. By 1pm, I was told I wouldn't be seen until at least 3pm. This month I came early to my appointment and one of the nurses came running out the door and loudly yells that even if you check in early you won't be seen until your appointment time. Respectfully, calm down. Also, everyone is always sick in the lobby read more

This Quest Lab is located in a strip mall on Marsh Rd. across from the fire station. It's been here for many years and every area looks clean and organized. There is no longer a person greeting you at the desk when you walk in. Instead they have two kiosks that takes your information. Once you check yourself in your name and the wait time appears on a list that displays on the television. This is a nice option if all of your paperwork is in order and your insurance has not changed. If your insurance changed you can request to have a link sent to your smart phone that allows for corrections or updates. I put off my routine bloodwork to the last minute and was not able to make an appointment. The wait time was not unreasonable for not having an appointment. The staff was pleasant and efficient. read more

Been here a couple times now, and for a place you go to pee in a cup and get your blood drawn, it's not too bad. Register for an appointment online!! Then when you get there, you can sign in on an iPad placed right there and see yourself on the TV on the wall and an approximation of how long you'll have to wait. Went in to get blood drawn and the nice lady who did it (vampires, all of them haha) struck up a good conversation about morning vs night people and then asked about my sons and family. I felt the needle go in, but I was mid-sentence when she said "all done." She'd taken 5 vials of blood and I never even knew she'd begun other than the initial prick and pressure. EASY! read more

Quest Diagnostics - Location - Laboratory Testing Near Me - Clermont, Florida

bad experience in service after 2 hours of waiting I register in the application the staff tells me that I could wait up to 8 hours if I don't have an appointment, the worst experience and bad service it is better not to let people register as if they were walking. I never want to return to this place read more

I've given blood in the past but this location has to be the most unfriendly place so far.. Most people when they get blood are a little uneasy about doing so.. So a little bedside manner goes a long way but these people have no bedside manner. In fact I would say most of them are flat out rude. It's worth it to travel to a different location just to have a person who has a little courtesy and likes what they do.. read more

YOU HAVE TO MAKE AN APPOINTMENT! Even thought the website and when you call say, if you are over 60 or pregnant, you can come in the first hour of the day (6:30am-7:30am) for a "Vip service" IT IS NOT TRUE. They require appointments! The very rude lady at the front door did let me in but gave me a lecture on making an appointment. Which I did try to do... I tried 5 locations- all were 2-4 weeks out. I had to get a blood text today from quest or drive across the city to my previous doctor. Thankfully she let me in... and the nurse who drew my blood was so kind and sweet. She was in a similar situation to mine and understood. That nurse definitely deserves 5 stars but the lady at the front door was horrible. I will update my review if o use this location again. I haven't had problems in the past and I do understand that covid has completely changed how quest is currently operating. read more

I always get good service at this location. I have been coming here for several years now and it has been better than other locations near us. With the more recent updates they are more efficient and the service is faster. read more

Very cold and impersonal place. First impression is a waiting room that looks like your waiting to see a judge. No receptionist, sign in via iPad. Be prepared to pay the full price even if you have insurance. They take your credit card info and deduct what insurance doesn't pay. I didn't get a happy feeling here. read more

I have been trying to make an appointment and have been unable to do so. Its really hard to believe you dont have any openings until the end of the year! (that's as far as I checked). You preach to make appointments, yet your website does not allow you to do that! This used to be my favorite place for testing...sad read more

If you could give 0 stars, I would. As someone who used to work in the medical field and someone who currently works in the customer service business for a huge company, I can tell you that this location is the bottom of the barrel in operational matters and in their quality of service. This morning nephew and sister visited Quest to have his blood drawn. The staff was rude and aggressive from the moment they had their first interaction. Once they were finally placed in a private room, the encountered used medical supplies and filled urine cups in the office. Disgusting to say the least. Once the nurse came in to draw blood she attempted to have my family hold him down to get his blood drawn. Because my nephew was moving and crying (understandable so as he is a young boy) she stated to this young boy that he would be taken away to another room where they would strap him down by his feet and arms to get his blood. How do you say this to a young boy which by the way is special needs. Of course my sister called for a manager as this nurse was being very impatient and rude. Once the manager arrived she started talking down to my family and defending the unsanitary mess in the room and the staffs behavior. Needless to say she was extremely rude and aggressive herself. So how can you expect for the staff to behave professionally when their manager was the worse one of all. This location should be placed out of business due to the manner in which they conduct their daily operation and create unsanitary conditions.This staff is ruining the brand name and causing a loss of credibility and repeated business. read more

There is this one lady there that every time I go she is so rude! Today she asked me to take a bag out of the trash and fold it.... I don't know why I did it because I am a germ freak..then after I did it she said she would have done it... then why did you tell me to? Last time I was there she was extremely rude to a old man. I'll have to get her name next time and report it because after leaving I thought about the danger she put me in by asking me to take trash out that she said I could put in there.. read more

These people are severely incompetent and rude. They made me feel incredibly stupid. Absolutely wasted my morning and my time. I will never, ever use their services EVER again. read more

There was no wait and Sophia was amazing! She made my son feel at ease and he said it was quick and painless. I've been to several of the quest locations and this was one of our best experiences. read more

I've been going to this location since they opened. My latest visit on Friday was the smoothest yet. Sign in took a little more time than just signing your name because it was on an iPad and required some info. I was taken back for the blood draw within 5 minutes of arrival, which was also 10 minutes before my appointment time. I was in and out in no time. Staff are always pleasant and courteous. read more

I have been to this location many time out of pure necessity. Each time I am amazed that it is worst than the previous visit. The staff is rude and lack any sort of personality. The last time I was there the young man spent the entire time complaining about Florida Hospital and Florida Hospital doctors claiming they were not capable of doing anything right. Considering my doctor is a Florida Hospital Doctor I was somewhat put off by his comments- if I had an alternative location approved by my insurance company I would never visit this company again! Oh and be very careful- every time I go in there they tell me I have a balance due yet I pay for the days service every time AND I always get a bill in the mail- and NO ONE can ever tell me what specifically the past due amounts or bills are for. Impossible to reach their billing department and no one onsite has a clue- read more

After reading a few reviews for this location, I was a little apprehensive about going but it was necessary for my next doctor's appointment. I made an appointment at 6:45 and showed up at 6:25. There was a line waiting for the doors to open at 6:30 so I waited with the other 6-7 people. Check-in was on a tablet, no receptionist, which made things go quickly. I was taken back by a very nice gentleman who stated that he wanted to make sure I got in because I had an appointment, which I highly recommend. The gentleman drawing my blood was kind, funny, professional and very good at drawing blood!!!! I will return to this location each and every time I need labs done!!!!! read more

My wife had to go get bloodwork done at this location due to another location being closed. When the woman called her name to go back, my wife stood up and approached her. She was met with harassment at the door, questioning whether my wife was really who she was: assuming she was not female. The entire time my wife was in the room, the woman was aggressive. My wife even told the woman that she was making her feel extremely uncomfortable, yet her behavior did not change. I understand that places are extremely busy right now due to COVID-19, but that does not mean you need to treat people with ignorance. To all of my LGBT friends, the staff here is not accepting and extremely judgmental. I wish this girl was wearing a name tag because I would specifically call her out. To Quest Diagnostics, your staff is entitled to their own personal beliefs and opinions but it should NEVER show when it comes to work. So disgusted. read more