So I show up for my appointment at Quest Diagnostics - you know, the place that's all about precision, timing, science, the human body, yadda yadda yadda. My appointment is at 8:40 AM. They finally call me back at 9:05. Twenty-five minutes! You could hard-boil an egg twice in that time! And the guy collecting my urine sample? Well he wasn't interested. Oh, he's having the time of his life. Not working. Not calling patients. Not even pretending to look busy. No, no - he's glued to his phone watching music videos like he's front row at the MTV Awards. I'm thinking, "Is Quest Diagnostics branching out? Are we doing lab work and DJing now? Should I tip him? Does he take requests?" Meanwhile I'm sitting there with a cup in my hand trying to decide if I'm interrupting him by showing up for my scheduled medical test. The whole thing felt like a hostage situation where the ransom was "Please hold your bladder just a little longer." And I swear, the guy didn't even look up. I'm standing there like, "Hi! Remember me? The appointment? The thing we're all here for?!" Nothing. Total radio silence. I've had TSA agents show more customer engagement. What's the deal with your staff being 25 minutes behind while living their best TikTok life? I mean, I'm glad he's enjoying the music - but maybe, just maybe, he could enjoy it after he collects the thing he's being paid to collect? Anyway, 1 star. The star is for the music videos - they were honestly the best-run part of the operation. read more

Crowded, rushed, and a bit painful I showed up with veins that even a rookie could find, yet the phlebotomist still hit a nerve--literally. A quick "lightning bolt" shot down to my thumb when the needle went in. Accidents happen, but the chaos here doesn't help. Check-in feels like a cattle call: one kiosk for a lobby full of people. Quest, please install a second kiosk (at least). The tech told me they're "supposed to see 25 patients a day" but always blow past that number. No wonder everyone looks overworked and appointments run late. Until staffing and check-in improve, I'll be booking elsewhere. read more

Quest Diagnostics staff are exceptionally aggressive and rude. I expect that it is defensive because of the company's awful billing practices. read more

I did not have an appt when I walked in to have some blood taken for testing. I checked in and only waited 45 min for the next available appt. Check-in was easy on a kiosk. Edna was the best phlebotomist that I've ever had. I did not feel a thing and had 17 vials taken. read more

Good quality of care. Gave me a cup of water to drink prior to my urine collection sample. Overall good experience.

Poor service poor attitude. Lazy unwillingness to help Had to go back Three times just to get answers to"do you have the lab request from my doctor " Would not take a minute to check. Had to make an appointment and go back and get in line read more

My husband and I came in today to get blood work done. And the lady one of the nurses was extremely rude to my husband, and I I asked her how she was doing just for her to tell me to move forward was rude from the jump. Do not come here u less you want to be treated like shit!! You need to be fired!!! Extremely unprofessional and not acceptable. She was rushing us saying she had other people even though we made an appointment. I kept trying to explain myself and talk and she wouldn't let me get out one sentence.0/10 no wonder. The reviews are so bad I should've known not to come here. read more

First of all the person that draw my blood was glu to thr phone which i believe that caused distraction and lead to what happened to me. Secondly, i believe as the result of the phone chat got distracted and stuck me in the flesh instead of vain and started moving the big needle around to get vain come on I'm not a woodl!!! Then moved to the other arm and stuck me in the tiny vain halfway that leaves me painful reddish marks and inflammation now I'm battling with it to heal up. They Should Stop playing with peoples body and take job seriously. I wanted to go back and show what was done on me but i... they act like vampires there read more

I spent 2 days trying to make an appointment with them for my 80 yr old husband. Its not easy for me to get his wheelchair out get him anywhere. I finally got the appointment on line its the only option available. However its impossible to get an estimate prior to going. They quote me an estimate they hace no idea the exact amount of $720. I do not think its even close my deductibles have been met. Think they wanted the interest on my money. I will never go back to Quest. EVER. read more

Had to get last-minute bloodwork, so I came in her a little after 4 with no appointment and was done within 10 minutes. The lady who did my bloodwork was very friendly and knowledgeable. I left with no pain which is always a plus and she told some funny stories about situations she has encountered working there. read more

The online appointment scheduler wouldn't allow me to schedule an appointment so I had to do a walk-in. You're better off just not even waiting if you have to do a walk in because I waited for over 2 hours in the waiting room before they got me. They had ample opportunity to "fit me into their schedule" as they had appointment time gaps. If you don't have an appointment then they couldn't care less about you. Update: came back to drop off a specimen sample they asked for and they said you need an appointment to simply hand them a sample. I cannot fathom how absolutely ridiculous and backwards this place is and would not recommend going here for anything at all. read more

Techs seem unhappy and are unfriendly to rude. Seems unnecessary. We've had to come here several times. It's always the same.

Went to this location for bloodwork today and the guy that drew my blood was too distracted and scraped the needle on my arm. Keep your eyes on the site please. read more

Quest Diagnostics - Venipuncture site with needle scraping on the skin. - Laboratory Testing Near Me - Dallas, Texas

Horrible. Absolutely no customer service and no live person to speak with on the phone. I needed to get a drug test for my new job and so I called to make an appointment. After going thru a bunch of prompts I requested the next available appointment. It was a day and a half later. I went in as a walk in but left my appointment on their books as a last case resort, because my employer asked me to get it done ASAP and had also given me limited time to get it. You would have thought I broke the law. The lady said something 3 times to me about I should not have done that. She was also not nice about it. read more

Quest Diagnostics - Waiting area - Laboratory Testing Near Me - Dallas, Texas

No customer service at all. They need security at this location as While I was waiting to be seen a group of young adults came inside and started making noises and one kept talking to himself and kept mumbling "I'm from the streets and will have you hospitalized." I felt very uncomfortable in the waiting room. I will not schedule another appointment at this location!! read more

Went to quest this morning and the individual (I believe no need to mention a name) was unable to communicate well enough while giving instructions, and unprofessional. I hope this organization will give course to their employees how to better communicate with costumers and serve better. read more

Went into Quest in the best mood and leaving in the worst. No bed side manner. Tried to talk to the lab tech as drawing blood makes me queasy and faint. She wouldn't even respond to me. Halfway through the longest blood draw I've ever had, she said my "vein stopped" and there was no more blood. ???? Now having to book another appointment and go back. read more

Do yourself a favor and go to another patient conscious lab such as LabCorp for your doctor ordered bloodwork, etc. Neither of the people I had to interact with has any business being in a position that requires patient interaction and customer care! The female front desk or whatever role she is supposed to be playing is rude and disrespectful. Trust me, I have NO interest having to deal with her or that accounting clerk/phlebotomist either! But in order to have blood drawn, I had to see and deal with rude, unprofessional, disrespectful and sleeping on the job employees. Yes, the male phlebotomist was napping when the clerk girl took me to the room. Nice. I have ZERO confidence in Quest Diagnostics to complete Dr ordered lab work. Worst experience I've had at a lab testing facility in 6 decades of lab tests. read more

I'm confused why this location has such negative reviews. I was just here yesterday and they took such great care of me! The 3 techs working were all so polite, friendly, and helpful. I waited no more than 10 minutes in the lobby. I was offered ice water. They were so patient with my psychiatrist faxing over the order for my urine drug screen and came out to the waiting room to find me as soon as the order arrived. I have zero complaints. By far the best experience I've had when trying to get lab work done! :) read more

I checked in online before my appointment and the tech called my name as soon as I walked in the door. Lynn is the lovely woman who drew my bloodwork today and she has such an easy hand! I barely felt the needle and she was fast. Super efficient and Lynn was really nice! read more

I don't even know who these people are and they are sending me bills and sending my bills to collection agencies. they refuse to speak to me on the phone. this is a scam. They are stealing money from patients and their insurance. This is illegal. read more

Very rude and not professional at all. When I ask question about the bill she said she don't work for insurance company.

This is by far the worst lab I've ever been to. I had a scheduled appt awhile back , and there was no one at the desk when u arrived. Several people came in and walked to the back and I heard them laughing and carrying on with no concern who was in the waiting area. Very unprofessional and I will never return here. If I could give zero or negative stars I would. read more

The two women that are greeting patients today are extremely rude, bitter, and unprofessional. Lighten up, please. It's a new year.

Bad service and bad attitude 11/18/2020. This specific location says they work by appointments only per staff. There is no sign posted on the door or entering nor does the automated system say no walk-ins welcome! I will never go back to this location they need to get better staff that know how to talk to patients with patience. read more

Terrible service, they don't check labs orders right and make you loose time for their own mistakes. Definitely not coming back to quest.

Terrible waiting service. They offer waiting in car. No available seats so I opted to receive text notification and wait outside. It never came. After one hour I came in and had to sign in and start over again. No apology, just a shrug. Choose another location if the room is full or maybe just choose another location anyway. read more

I would give this ZERO stars if I could. I've been in this business and know how this should work. First- no one answers the phone- it's automated- so no live person to answer your questions that can't be addressed through the animated part. You walk in and NO ONE is at the front desk. Check in is by iPad by front desk. I waited 20 min before I saw anyone- they're all in the back. A watched an elderly man walk in alone and no one to greet or assist him. He couldn't read or use the iPad so I assisted him. This NOT OK! Shame on you Quest. Thankfully you have one nice lab tech (AA woman with short white hair) that was super nice! read more

Waited 10 minutes before anyone showed up at the front desk then was rudely told I needed to have an *appointment* just to *pick up* the cup / materials for a stool sample. Absolutely ridiculous. read more

Physician sent blood test directions by fax to this location. I made online appointment for today. I arrived five minutes before appointment and signed in on tablet. I was in and out quickly. The entire staff was professional and process was automated. I was out in 10-15 minutes. Thumbs Up. read more

Had an appointment, waited 17 minutes. Procedure took less than three minutes and the person drawing blood was efficient and did her job with an exceptional and very positive attitude. Thank you. As a reminder, one needs to sign in at the kiosk with the provided code for scanning or a driver license for scanning. read more

The front receptionist does blood and mans the desk! I give a good thumbs up to her! They get people in and get them out! Everyone just has to be patient. read more

Went there to leave a sample. No one at the front desk!! No one to ask questions to or drop off your sample with! Had to sign in, then couldn't get 'an appointment slot' ( to drop off time and temperature sensitive sample!) for 2 more hours!!!! Worst lab I've ever been to! This was the 2nd time I've tried to use them! They should just close based on these reviews! Drove to another lab at Presby where the lady was at least at the front desk, ON HER CELL PHONE. Another girl was waiting. I asked if I could drop off a sample and she said sign in as a professional and I'll call you. So I did, and sat down. She continued on her cell phone texting , etc. Then finally called me in to take it and check me out. The other girl waiting did not look happy. Lady was not pleasant, she obviously did not like her job. Then I tried to cancel the appt for 2 hours later at the first lab I went to! Impossible! Can't get a live person on the phone! So...makes me wonder what shortcuts they take in lab processing! GET IT TOGETHER qUEST! Your labs are despicable! Service is THE WORST! read more

Just because you made an appointment doesn't mean they're going to get you in at your appointment time. It looks as though they double book appointment times and them just act on a first come first serve basis. I was their early, an signed in, but for over 25 after my appointment time before they got to me. read more

Very unpolite lady at the front desk. They don't understand what is customer services. I never will be back to this place.

I literally just asked if there was a restroom and she acted like I was trying to cut in front of everybody else who was waiting for their labs. Last time I was here I was so nervous getting my blood draw since it was like my second time ever the lady made me cry and was still rude read more

Today I had to watch my Daughter cry in fear because she needed lab work. My strong willed, independent, smarter and stronger than me baby girl cried and shook and forced herself to let a lady draw her blood. This lady never comforted her, she never tried to make her feel better, she never said a word except "you're moving. Don't move." All I could do was stand there and pray for it to end as soon as possible with my eyes closed because I also have a horrible fear of needles. Do you know what she told her after she was done? "Next time they will strap you down so you will be still." It took everything in me to bite my tongue and set an example because my child was in the room with me. I have NEVER encountered this before. Ever. and to treat a child this way is horrible. She didn't pull her arm away, she didn't tell her no or scream. She cried and because she cried her arm moved a little. Not a lot, I was holding her arm still myself. She has had blood work done in the past and the people have always been caring and compassionate and tried to ease her through something she struggles with. I wish we would have left. I wish we would have gone back to the hospital we just left from and told them we can't let these people draw her blood because they don't have feelings but when u have this fear one of the worst things is actually getting there, sitting in the chair and beginning and that part was already over. If I could do it over, I would leave. I would tell her how I felt and I wouldn't worry about how she felt because she sure as heck didn't care about how my daughter felt. This lady should never be allowed to draw blood again. read more