Cancel

    Open app

    Search

    Quest Diagnostics

    2.9 (7 reviews)
    Closed Closed

    Quest Diagnostics Photos

    You might also consider

    Recommended Reviews - Quest Diagnostics

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    10 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    6 years ago

    Business owner information

    Photo of Quest Support

    Quest Support

    Hi Rachel- Thank you for sharing this feedback!

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Paul A.
    23
    80
    12

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    3 years ago

    Nobody ever answers the phone! I have tried to call several times and nobody answers. I keep getting sent to a answering machine that's full

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    13 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - Quest Diagnostics

    You might also consider

    Advanced Radiology - 1576 Merritt Boulevard, Ste. 1 Baltimore, MD 21222

    Advanced Radiology

    2.8(4 reviews)
    0.2 mi

    I had a pleasant experience at this Advanced Radiology location! I was looking for the soonest…read moreavailability for an MRI scan, and this location was surprisingly open and had plenty of available spots on the Fourth of July. Wow! I was running a bit late to my early morning appointment (whoops..), and the lady at the front desk who I spoke to over the phone was very understanding and definitely lessened my anxieties. Upon my arrival, the front desk was as pleasant and kind as she was over the phone. We exchanged pleasantries and chatted about the holiday. Once I was prepped for my MRI, the MRI technician was also as pleasant and had a wonderful demeanor setting me up on their 1.5T MRI machine. She asked what music I wanted to listen to over the large headphones, to which I (obviously) asked for The Beatles. A pleasant experience overall, and time flew by! With the MRI being on that Saturday, with the Fourth of July holiday, the radiologist got back very early in the morning on Monday. The quality put into the radiologist's impressions and observations was also very clear, specific, and helpful. Thanks, Advanced Radiology!

    Last week, my doctor ordered a hand X-ray. I called the main scheduling number and was told Merritt…read moreBlvd. accepted walk-ins. I drove there only to be told they no longer do hand X-rays.. If that service is no longer available there, the call center needs to be updated so patients don't waste their time and gas. Today, I had a mammogram scheduled for 9:30 a.m. I arrived at 9:34 a.m. after completing all my paperwork online, and I was told I was late and would not be seen. No effort was made to accommodate me for later today. The lack of respect for patients' time is unacceptable. They sent me on a pointless trip because of their own misinformation, then refused to see me over a four-minute delay. Patients deserve accurate information, professionalism, and basic respect. These POS are extremely inconsiderate !!

    Hoffman & Associates

    Hoffman & Associates

    2.4(52 reviews)
    1.3 miHolabird Industrial Park

    Hoffman and Associates - Canton Location…read more This experience was a clear example of the poor service standards that seem to plague Baltimore -- and even worse coming from a healthcare provider. They failed to fill, or even follow up on, a vital prescription -- one that could have affected the outcome of care. The indifference was striking. After a stressful appointment that required immediate follow-up for an urgent health concern, the front desk had no awareness of the situation and casually asked if we could reschedule for later in the week. The healthcare provider couldn't take one minute to communicate the urgency to the staff. This is not healthcare -- it's health business. If you want to feel dismissed and treated like a number, this is your place. If you expect even the most basic level of care, communication, or respect, look elsewhere. update: 10/27/2025 Again in the midst of a dire situation our appointment was cancelled Thursday and moved to Monday and then this morning changed again to Wednesday this week. The explanation: We need an ultrasound, the staffer who was meant to meet with us cannot do an ultrasound. The staffer who they assigned last week from the facility that knows what staffers are capable of didn't figure out what procedures they could do until the day of the appointment. Just let that sink in and ask yourself, "Do you want these people organizing medical practices for you? Would you want a facility that can't organize staff performing medical procedures on someone you love? or yourself? Let me broaden this: Medical outcomes are judged by averages. I'm not saying Hoffman gets everything wrong, or constantly hurts people but I am saying on average you will have a higher chance of having something go wrong based on the demonstrable expertise and skillset of this facility. Sure go ahead and risk it. Play Russian roulette with your body, your baby, you life while the people in charge of providing you care will gladly go home at 5PM without a care toward you. If that seems off to you I recommend not seeking services at Hoffman & Associates.

    I am writing this review against Hoffman & Associates in regards to a phone policy. As a medical…read morefacility it is important that a medical facility answer their phones in a prompt an timely manner. Medical facilities play a crucial role in patient care, and by not answering phone in prompt and timely manner can delay a patient from receiving the care that is needed. On Monday April 14th, 2025 I called the office at 8am to set-up an urgent appointment. Per the automatic system the office was closed, but that the office was open. I called again at 8:05am, 8:10am, 8:15am, and 8:20am, to set-up the appointment. At 8:25am went onto the website to send an email to set-up the appointment. At 8:30am I called to set-up the urgent visit, and to my surprise was able to speak to someone. Tuesday April 15th, 2025 at 12:24pm I received a call from Hoffman and Associated to set-up the appoint. I advised the representative that the appointment has already been made but would like to file a complaint. I explained to representative that my complaint was due to the lack of promptness when answering phones. The representative transferred me over to the manager on duty. I informed the manager on duty that I called multiple times to set-up an urgent appointment but that I kept getting the automatic system stating that the office was closed, but that they opened at 8am. Per the manager they do not answer phones until 8:15am. I again explained that I even called after 8:15am, but was still receiving the voicemail stating that they were closed. I advised the manager that this is unacceptable for any medical facility to not answer phones in a prompt and timely manner as this can hinder care for patients for various reasons. The manager kept over talking me, and was not willing to listen. I advised her that I would be emailing the BBB, and that I would not be back as a patient.

    Johns Hopkins Bayview Medical Center

    Johns Hopkins Bayview Medical Center

    2.2(105 reviews)
    2.6 miHopkins Bayview

    This facility is huge. The navigation to get here was not easy. GPS will get you to the site area…read morebut getting to parking and the right building is confusing. The security staff isnt friendly but helpful. As one would and should know there are patients and mobile assistant vans everywhere, but blocking road way. There needs to be a system to prevent this. All add to driving and manuvering frustration when direction to the area of your appointment is not clear. For the most part the ground and inside of the facility was clean. The doctor office staff was friendly and the appointment once in went quickly and smooth. I would if possible consider off site appointments to avoid this cluster getting to your appointment here.

    In 2017 I suffered a medical emergency and ended up at Hopkins Bayview. I was incredibly fortunate…read morethat Dr. Luciano is the one who ended up taking my case. He did emergency brain surgery on me and has been my neurosurgeon ever since. I am incredibly fortunate to live so close and have access to the amazing care provided at Hopkins (Dr.Luciano's asst) is incredibly compassionate and has an amazing bedside manner. If you suffer from a neurological condition that he provides care for, I highly recommend that you do whatever necessary to get seen by him because he is amazing.

    Photos
    Johns Hopkins Bayview Medical Center
    Johns Hopkins Bayview Medical Center
    Johns Hopkins Bayview Medical Center - Waiting room. No vending machines. No water. Just a tv, uncomfortable chairs and a tv. Minimal outlets to charge electronics.

    See all

    Waiting room. No vending machines. No water. Just a tv, uncomfortable chairs and a tv. Minimal outlets to charge electronics.

    Quest Diagnostics - laboratorytesting - Updated August 2026

    Loading...
    Loading...
    Loading...