Customer service is so difficult to actually get through. The line either disconnects or you're sent through repeated menus and then sit on silent hold for 30-60 minutes. The website is not user friendly and even with an account you can't look up payment history. It's a terrible system. The actually lab is fine, they are just doing their jobs, but overall it's really frustrating to deal with them especially if it's something you have to do regularly. read more