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    AFC Urgent Care Watertown

    3.4 (192 reviews)
    Open 8:00 am - 7:00 pm

    AFC Urgent Care Watertown Photos

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    Website stating x-ray services
    Lourdes A.

    Horrible! The website states they offer X-rays-- no mention that it's only on certain days. The woman at the front desk was incredibly rude telling me I needed to listen to her describe what the website said when she was wrong and the information had no bearing on getting me treatment for my potential fracture. Why does it matter what this and a nearby location provides on a Tuesday if I'm coming in with a injury on Wednesday?! The link for the Watertown location that states they provide x-rays. https://www.afcurgentcare.com/watertown/patient-services/lab-testing/

    No ability to test but continued to take people's money....

    12/30 - Finally a comment from owner and call from office manager (Rose) who offered me a partial refund after they acknowledged not sending any results. I was offered $100 for $159 test. The reason you are "overwhelmed" is because you cashed in - took people's money and didn't follow through and now you still want to keep people's money. I was not rude. I guess you expect people to be grateful for a half hearted gesture. Nice try trying to deflect. I did say that I would report you to MA AG - which I did - if you view that a "threat" that's on you. I am sure I am not the only one. The "hero" narrative from you is ridiculous. You are overwhelmed because you took the money (see the packed waiting room ignoring all COVID protocols) and now have to explain yourself. The truth obvious hurts. Look at the list of other negative reviews or maybe you're just too busy counting the cash. Massive money grab by AFC. Stopped by to get refund for $159 three (3) hour turnaround test taken on Monday - still no results. The office was closed (see notice from door below). Told by person who answered the door that I was supposed to come back in 3 hours after my test on Monday for my results (new news) or I would get them emailed to me (still no email). Return visits made no sense. I said I would take a refund or results. Neither was possible today - see sign that was on the door below. I was told I had to email the following and I would get a response in 5 business days as their phones were "broken" today: managers@afcurgentcare.com or rguerrier@afcurgentcare.com I appreciate the work healthcare workers (see initial post) do but when unscrupulous owners of private healthcare facilities look to maximize their gain based on people's fear - the line is drawn. Update as of 9:00AM - 12/22 - still no results from AFC Urgent Care from $159 3-4 hour test taken on Monday. No one answering the phone again this morning. Friend came through with an impossible to find self test kit - pic below. Is there a zero star option? Update as of 1:45PM - 12/21 - still no results. More frustrating is that no one is answering the phone at either the Watertown or Arlington location. Not even a "we are behind" message. I hope this isn't a testing site money grab. People need to get results in a timely fashion. Moved to 1 star Update as of 10:40AM - 12/21 - I paid $159 for a Rapid PCR test that had a turnaround of 3-4 hours. I was tested at 3PM yesterday (12/20) and have received nothing. I realize it was busy but 24 hours later with no updates is very poor. Moved to 2 stars. If you need test by a certain date/time which I did, this is not the place to go. Also little to no adherence to COVID social distancing guidelines. First review (12/20): Thank you - the office and parking lot were packed today. The entire team was very courteous and professional. GREAT JOB UNDER VERY DIFFICULT CONDITIONS. It took 3 hours from registration to testing - yes 3 hours - be prepared to wait. You are not the only person looking for a test. Your appointment time is not an appointment time - it simply gives you a spot in queue once you get there. Well done AFC Watertown.

    Told if they would put me on hold... unacceptable and rude for a health clinic.

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    20 days ago

    Lifesaving care. Medical issues related to work stress. Received help that I needed. Terrific staff, especially PA Burke.

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    1 year ago

    Been 3 times over two years and found excellent care, quick attention and app for filling in information good on phone.

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    5 years ago

    Went to get a Covid test and was told that I was required to see a doctor first. However, for $199 I can just take the test now. FOH!

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    Page 1 of 5

    Ask the Community - AFC Urgent Care Watertown

    Review Highlights - AFC Urgent Care Watertown

    Regardless, the technicians and PA were super thorough and kind, there was cold bottled water and snacks upon walk in, and they have an x-ray in the back.

    Mentioned in 17 reviews

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