Absolute incompetent nurse who barely spoke english. After providing a sample I provided my…read moresignature which was rejected by the incompetent nurse because it was not an absolute identical match to my drivers license.

This location had a kind staff. Took me in on time. They were professional and sent the results to…read moremy dr immediately

The staff here is very rude and inconsiderate. They don't have any costumer service, or even common…read morecourtesy. Told me I had to wait for staff while they went on their lunch break after being here for over an hour. If you're going to work in any sort of costumer service/ patient care your staff should be taught to be respectful and polite to their patients. I don't recommend this place in the slightest. Had to leave after not being acknowledged or helped.

This facility is horrible. I came back to drop a sample after obtaining a take home test kit,…read morelogged in at the kiosk, was given client number #102 and sat there for over an hour and eventually left with my now thawed stool sample. During my 1:10 minute unproductive stay in the Lobby on Saturday, January 20th, 2024, I watched numerous clients come & go which was quite entertaining as I observed the epitome' of horrible service as there was no receptionist or attendant at the front counter. You must log in through a kiosk so Quest Diagnostics can save on paying someone to manage the front counter. The Gal working in back came out periodically for clients who scheduled appointments who was rude and lacked any empathy with any of the clients. Later the following week, I called the generic number 847-857-0359 to speak with Branch Supervisor Kathy LaBrose to advise her of the Saturday escapade at her Elgin Clinic. I expressed my concerns to a receptive "Debbie" in Customer service who assured me a callback from Kathy LaBrose which never happened. It is experiences like this that really makes one appreciate good service in this day and age. Elgin Quest is an example of just how bad a customer service experience can really be. Simply sit & watch the client frustration in the lobby as people come in for testing. I wish I could have filmed the clientele on Saturday and sent it to the CEO of Quest. I am headed in again today to drop my frozen stool sample and I am interested in whether this will be the same shit-show I experienced 2 Saturday's ago. Time will tell. Quest fails to recognize that good customer service costs less than bad customer service......

If I could give negative stars I would! Spent 3 hours and they never even checked vitals! Then had…read moreto wait to speak to a doctor on my phone! Nobody could properly explain the crazy system! Doctor asked my daughter if she had a fever- isn't that the doctors job?! How would we know? She had chest pain and they downplayed that saying oh that was test...?!‍‍!! Shame on a billion dollar corporation that claims this is "urgent care!!!"

Great from start to finish. Lots of parking…read more Professional check in with Amy. Treated kindly regarding health concerns and care. Use of imaging for diagnosis. Evaluation by Diane with follow-up pending. Will definitely be returning for my medical and urgent care appointments. What a relief !!!

Had an MRI there last night. Super nice place, professional friendly staff. Very affordable.read more

Scheduling was easy but should be online. Hate calling to schedule anything in 2025…read more Check-in and actual imaging was on time and very professional. Not my first rodeo. Once imaging was done, I was handed a cd-rom and told results would be sent to my physicians office. That's where trouble began. CD had a website on it referencing a login and code to view results. No code was provided. Had to call and get it. Nothing sent to my doc. Had to call. Then Rayus only sent their radiologist report and not images. Had to call. We sent it now. Nope... they still only see report. What in the world? You had one job. This is all you do everyday. Its possible the receiving portal is at fault but I doubt it. Had to run the CD over to medical network office to get images uploaded in their system. Not cool. The minor dollars I saved and convenience of the storefront imaging site were wiped away by the waste of my time after the fact. Not sure I can recommend.

I would give zero stars if that was an option. Dr Mullick wastes 2/3 of the appointment talking…read moreabout himself and his accomplishments. Just look at his response to negative reviews: I saved lives... I donated money... I'm an Eagle Scout. No one cares! Listen to your patients and stop running unnecessary tests.

I have been a patient of Dr Mullick's for about 10 years,…read moreand he has been great. He works well with his staff and making sure I understand what any issue or issues may be. Definitely would recommend.

Terrible service. Preschool needing lead testing for relicensing from DCFS…read more It has been 4 weeks . only 3 samples. call everyday and no return calls. paid hundreds of dollars and no results. Beware!!!!

Horrible, they will give you fake results. We had testing done and it took them weeks! for…read moresomething which should take days, we had it retested by two other labs and there results were completely incorrect. Where the other two labs matched. Also there costumer service is terrible, you can tell they just do not care about there job.