I went for routine blood work for a medication I am taking. I am a pharmacist and know that I am not suppose to take my dose right before my bloodwork. But I also know to be in the habit of taking medications at the same time daily and not missing doses. Well I took my dose without thinking and went for my bloodwork. The VERY professional technician (Jessica) asked if I took my morning dose and I was shocked! If it wasn't for her I would have gotten bad test results that could have seriously damaged my health and wellbeing. She rescheduled me for the next day and I was on my way. I appreciate that they are asking the proper questions and doin the proper checks. read more

One star is too generous for this shady operation. As ordered by one of my physicians, I went to Quest to have my blood drawn at their nice new facility in St. Charles (now located on Rt 64). Although the staff was relatively friendly and the environment was pristine, the quality of the service ends with their cordial nature and cleanly atmosphere. Upon arrival I signed in and was ushered into a back room for my blood draw. I will admit I was a bit nervous, so I made small talk with the phlebotomist (yes, the only responsibility of this woman's job is to effectively draw blood), during which she informed me that I was the last draw of the afternoon for her before the weekend started. Nice. She proceeded to draw my blood (and let me tell you, I've got some prime veins for drawing) and upon doing so, I realized something was very wrong. It physically was hurting my arm and felt like the needle was pulling to the side. Admittedly, I am not hardcore, so I really didn't care to look at it...I just fought back the urge to rip the needle out of my arm and waited for it to be over. Finally! The needle was extracted from my arm and I started feeling a little sick. Next thing I know, I'm being woken up by a man that was in the lobby area of the facility last time I was conscious. Apparently, the phlebotomist didn't have time to wait for me to come to, and decided her weekend plans were more important than the well-being of a patient. She had left the facility and left me in care of a completely unfamiliar male employee. Wow. I wish the horror story experience ended there, but of course this hasn't gotten juicy enough yet, has it? My arm is sore as can be, silly me...I thought I would be able to work out after a quick blood draw, nope-- not for about 3 days afterward. And the bruising, well I'm a pretty small person and I had a bruise about the size of a potato on my arm in addition to the overall discomfort and annoyance of not being able to use my arm. Upon receiving the bill I attempted to call their billing office number provided on the statement to contest the amount because like any place where I feel I've been taken advantage of, I expect some type of concession to be made. I mean, this is my well-being here, what if I hadn't of woken up or had passed out again? Not to mention the fact that I'm petrified to get my blood drawn again for fear of encountering another inept individual. Anyhow, upon contacting the office, the "customer service representative" was unable to find me in the computer, and asked me if I was sure that's where I was...uhm yes, I'm a little traumatized from the experience not to mention that YOU'RE SENDING ME A BILL, DUDE. So this CSR calls the office where I was treated and they can't find a record of me. She tells me to go there, uhm wasn't I just on the phone on a 3 way call with someone at that office? What is me showing up in person going to do if they don't have a record over the phone? Well, apparently it matters a heck of a lot because I then drove there and wow, someone apparently got off their behind and scrounged up a record of me. My friend the phlebotomist was there, and when I verbalized my complaint she grew combative although I had told her that I was not trying to get her in trouble, simply expecting some type of concession from a company that treats their patients poorly and offers sub par service. Of course no one actually in the office was able to do anything about the bill nor was anyone at the actual billing office and I am now waiting to hear from their supervisor with whom I've left a message. The quality of service provided here was extremely disappointing especially considering the nature of their business. I would be irate for a vet tech to treat my dog in such a manner, let alone a human being. I will never return to Quest Diagnostics for the entirety of my life, nor will I recommend this facility to any friends or family members. I have already contacted both my physician that ordered the test and my primary physician regarding the atrocious behavior of this establishment. Sorry, I know this one was quite a rant but I feel very passionately about my safety and well being. One place you should feel safe in is a medical facility and I was horrified by the lack of ethics and compassion provided by Quest. read more