Easy Peasy Barium Swallow and pretty much any outpatient testing. Also had a cardio aversion and…read moreseveral scans here, and the hospital. Lab draws are painless compared to other places locally. Professional fast Friendly people.

I come here several times a year to have blood drawn for various doctors needs…read more Every time I've come in, the registration process is quick and efficient. After registration, the wait times are always reasonable, but vary, when there are several people in the waiting area. Once my name is called, the actual drawing takes less than two minutes, on average. I've never experienced any more than a mild "pinch" sensation when they insert the needle, and far more often, feel nothing at all with any of the many phlebotomists that have drawn my blood over the ten years I've been coming here. I just can't watch while they insert the needle in my arm. Makes me very queasy. I'm usually in and out within 20 minutes, and I think that's a very reasonable amount of time.

My bloodwork was sent to them for testing. Long story short, I was charged twice. I paid for one…read moretest. Seven months later, I am still fighting to not pay the second bill. Billing, and what amounts I guess to Customer Service, have insisted on the wrong narrative over and over. It seemingly is an organizational catastrophe over there, with no one able to not only solve problems for themselves, but solve between departments. (UPDATE) After several more weeks of dealing with this, I have reached a satisfactory resolution and my bill was zeroed out. However, this is after literally dozens of attempts with at least 4 different people in the office who said they were going to "forward this to the Lab Director" and receiving no follow-up. I managed to wheedle an email to said Lab Director, who actually wrote back and said, "Honestly, that is the first I've heard of this and after three or four more cc'd emails, it looked like it had been rectified..." Absolute, total, utter mismanagement by all parties at this operation.

My doctors office is right down the hall and she always recommends Collaborative Labs. When I moved…read morebut kept seeing her, I tried going to Quest because it was closer, but since my boyfriend lives in the area I've been going back to collaborative. The woman who works there is a fantastic phlebotomist. She always finds a vein, does the puncture and collects the blood quickly and efficiently. I almost never have a bruise and the bleeding stops quickly. I'm known to pass out but she gets it done so fast I never even have a chance. She's truly great and I'm a loyal patient even when the wait is like 45 minutes long. I recommend her to anyone!

They have a number listed for their 'Urgent Care' but no one answers the phone. I have been calling…read moresince they opened 32 minutes ago. Heck of a way to address 'urgent orthopedic issues.' Are the people who work urgent care forced to do it, and that's why they are so laxidaisical about responding to a ringing phone?

Everything was great. They brought me in right away. Everyone was friendly, pleasant, and…read moreprofessional. They suggested x-rays and had them available to be taken immediately, but didn't pressure me at all when I said I preferred no x-rays. The doctor (maybe was a PA) was detailed and thorough, not at all rushed. Very comprehensive. She took a holistic approach in addition to (not instead of) traditional treatment. She got me a brace right away with no delay due to insurance. I had gone to a different orthopedic urgent care in Rocky Hill 2 to 3 years ago for a similar injury, and that place didn't even get me a brace. They (the other place) said they had to wait for insurance approval. They never got the approval. Here they got me the brace right away, and called in my prescriptions right away, which seem to be very helpful. She (the PA) gave me some additional recommendations and important advice. I seem to be getting much better. I don't remember the doctor's name, but the prescription bottles say M Wiggins.

I had a very poor experience going to this urgent care. I'll save you the gory details but I had…read moreinjured my knee and had been in some very bad pain and decided to get checked out. The front desk staff was pleasant and I didn't have to wait long, probably the only positives of going here. I was taken back to a room and shortly after a female PA came in. She literally looked me in the face and said "I'm not sure what you came here expecting" as if I had hobbled into my dentists office and told them I'd hurt my knee. She didn't touch my knee once or do any sort of exam, just had one of the nurses take me for an x-ray (which showed nothing). Then when she returned with the results she said "you may have injured your meniscus." Again, this was done without doing any sort of exam whatsoever. She then told me she'd wrap it in an ace bandage and told me to try going to an orthopedist. The two minutes she took to wrap my knee was the extent of her coming within 5 feet of me! Wrapping my knee in an ace bandage was probably the worst thing for me because it only made the pain worse! I would have been better off taking my $75 co-pay and lighting it on fire instead of wasting my time here.

Clean interior, pleasant staff. I'm wavering between two and three stars but decided to err on the…read moreside of generosity & benefit of the doubt. I waited more than two hours to see a doctor even though there were only two people ahead of me. My appointment itself took about three minutes. I really only needed to get a bad cold/cough checked out to make sure it wasn't turning into bronchitis (it's not, luckily) so it felt silly to wait so long for such a comparably minor ailment. Otherwise, it's fine and takes my insurance. This is my second visit and the only one that had such a ridiculously long wait time. Just wish staff were more communicative about how long it takes to see a doctor.

They were pleasant BUT Horrible. Never looked in daughter's ears even though pain and pressure were…read morementioned. Misdiagnosed strep w neg rapid and never sent culture. Had to go to another urgent care when got back to Boston. There, new place diagnosed raging ear infection and said prob not strep but they did culture and actually sent it out! Changed rx and gave sound advice going forward. Shame. Shame.

Very easy to get an appointment .Good care and very friendly staff. Facility is also very cleanread more

I went in for a evaluation, all went well during the evaluation. I did not need any treatment…read more When I talked to the center I gave them insurance information they were supposed to check if my visit would be covered. When I got to center I asked if I would owe anything and the person at the desk said only $45 for the office visit. Today I got a bill for $222. I asked billing why and they said $45 for the office visit and the difference was my co-pay that my insurance required I pay. If I knew that the bill would be so high I would never have done the evaluation. I was not having any symptoms except a bulging vein. I would tell anyone considering going to them get the payment information in writing. Very mad at the bill I received.

I had my consultation and ultrasound of both legs today at Metro Vein Center in Glastonbury…read more Everyone from the front office staff, the nursing staff, and check out were so kind, patient, and knowledgeable. Rachel did the ultrasound of both my legs. Even though I was a little nervous, she was kind, gentle and knowledgeable. Based on her ultrasound, she found the cause of my varicose Vein issues. I highly recommend Rachel. Dr. John James explained every detail of what his treatment plan would be for me. I am very grateful for all the knowledge and expertise. I am going back in a few weeks for my Vein treatments, and I can not wait!

I've been here for two appointments for some hand issues I've been having…read more Unfortunately, I am not impressed by the wait time. It took me over 45 minutes to see a doctor for a morning appointment. The waiting room was getting pretty packed by the time I got into a room, too. However, I really like Chris Dillon, a PA there. He is gentle and thorough and takes the time to answer all your questions. I've had to follow-up on some claims not being sent to the correct address, but so far, they have been very responsive.

As a new patient, I had scheduled an appointment with Dr. Mastella to discuss the surgical…read moretreatment of a trigger finger. When I attempted to pre-register online the system told me that the birthdate I entered did not match what they had in their system and would not let me proceed. I called the office and told them about the issue, verifying my birthdate for them. The next day they called and said they had fixed the problem and to try again. I did, but the problem remained. So, the day of my appointment I arrived 25 minutes early to fill in the paperwork. I then proceeded to wait for my 10:30 appointment. At about 11:00 I was taken into an exam room and told the doctor was finishing up with his last patient and would be in shortly. And so I waited some more. After waiting for more than a full hour, I decided that we could no longer wait. I informed the staff we were leaving and asked them for my copay to be returned. At that point, I was told (again) that the doctor was finishing up and could see me soon. No thank you! I understand that "emergencies" can come up during the day's appointments, but I have decided that my time is as important as any doctor's time, and I will not wait for longer than an hour to see anyone. So doctors, fix your scheduling systems, and do what it takes to show your patients that you value them and their time. As an addendum, I was waiting with my husband, who runs his own engineering firm, and if he were to show up over an hour late for his appointments with clients, that would be a complete lack of professionalism. They may have great doctors at The Hand Center, but they are not the only game in town. I now have an appointment with another highly regarded orthopedic practice.

Typically short to no wait. Lab technicians courteous and very careful with blood draws.read more

This is my go-to lab for blood testing. The phlebotomist who usually works here is wonderful. She…read moreis calm and comforting and so helpful with suggestions for someone like me who has had some negative blood draw experiences. She recommended that I drink a lot of water before I arrive and she has a table where patients who tend to get light-headed can lie down during their blood draw. This has helped me so much! Now I don't dread blood tests anymore. I have had to go to a different ECHN lab (on Hartford Turnpike in Vernon) while this one was under renovations (until June 2018 I think) and it also went very well. I asked to lie down for my blood draw and was totally fine. The phlebotomist was another very pleasant person and I had a great experience there. I would highly recommend either of these ECHN outpatient labs.