It has been a week and a day and I still have no Covid test results. I went here since the website…read moresaid results in 1-2 days. If you need a preflight test don't pick this locatio. perhaps not any quest location...

Went there on 02/17/22 at 4:10pm expecting to go get some labs done. Online it says they're open…read moreuntil 5:30pm when I got there they were closed and the door said they closed at 4:00pm. We've been in the pandemic for a few years now, there should be no fucking excuse on why the online hours aren't fucking updatedddd!

We made an appointment online and this was the only location whose system worked. Parking was kind…read moreof scarce in the front lot but there's more parking in the other side. We arrived at our appointment time of 10:30. The check in kiosk gives you the option of waiting in the waiting room or outside. The screens were giving everyone a hard time. I'd suggest tapping lightly. The waiting room was packed and they were still calling a four people for 10:20. There was also one 10:30 appointment ahead of us. The waiting room was clean and smelled pleasant. The seats were okay. We had a lot of laughs and good convos while we waited. The techs were apologetic and everyone in the waiting room was so patient. Someone in the waiting room informed us that 2 people were out so there were 2 replacements. Not sure if we got a replacement but she struggled to find my daughters vein. She was moving the needle around in one arm with no success. Before I began to get frustrated she did the other arm and was successful. Not sure I'd go again. If I did it I would anticipate having a long wait.

Today I brought my 87-year-old mother who is very ill in for a simple blood test. I was immediately…read moretold that I should never arrive without an appointment, and there was no guarantee she would be seen. I explained that as she is in a wheelchair and so ill, I can't guarantee any one day or time that she can keep an appointment, so we take it an hour at a time. We sat patiently in the waiting room for over an hour as patients were taken in up to 15 minutes before their scheduled appointment while my mother vomited into a trash bag. Although they were shorthanded, one of the techs still managed to take a lengthy break. Finally, after 1 1/2 wait there were no more patients in the waiting room. Still my mother sat while the two techs were behind closed doors. I knocked on the door to find out what the issue was and was told they were catching up on paperwork. They were also taking care of blood before it went "bad." We waited another 15 minutes before the 2-minute blood sample was taken. No one who works with ill and/or elderly people should be given a position such as this. The management needs to take a close look at who they hire and train them properly in the handling of patients. Karen G

It's a radiology and interventional radiology office. Very clean and nice office. The staff is very…read moreknowledgeable and professional. I received the utmost care. I was very nervous but everyone I met explained everything to me prior and while it was happening.

Tried to schedule an expensive Scan. Spoke to someone in India or Malaysia. I was informed verbally…read more, of the costs for the procedure but the person refused to provide confirmation in writing. You can't speak to anyone at the local office for answers to questions. Stay away from this Radiology Chain. They could care less about patient care. I wouldn't use their facilities if they were FREE!! Terrible business model.

I tried to call and see which location had the order for my blood work to be done. I couldn't get a…read morehold of anybody from any of the locations. All I got was automated voice messages telling me to go to the website. This place doesn't care about the convenience of their patients or accessibility to staff members. I recommend any other place than quest.

Okay I'm having trouble breathing so I came into Quest at 3:55pm today (12/8/21) to give a sputum…read morecup to be tested. Laurie was the employee. I was confused how to drop it off and I didn't know what i was doing. Laurie did call the doctor's office to request the paperwork that I didn't have but it didn't arrive on time and I left this business without getting what i needed. The worst part? As I sat there, I closed my eyes and I was wishing that Laurie would get nicer. So, I said to Laurie, "i was sitting here wishing you would get nicer to me. " She replied, "I was wishing you would be nicer to me." When did laboratory clinicians get on the OTHER side of the people who come in to get help? I will not be returning to this location and I will share this will all my friends and acquaintances because I think the employees at this location do not know how to treat incoming people who do not know how the system works. Please change your personnel or at least their concern for everyday people who need help!

It's hit or miss if you get a good phlebotomy. Some have caused me pain and discomfort and others…read moreare great.

From the owner: The Quest Diagnostics difference. Bringing together quality, speed, and technology to power…read moreadvanced, affordable diagnostics for all. No trade-offs required.

Friendly staff Spotless office…read moreEasy signin For older folks easy access Magazines and or TV put on news station

In and out, super quick! I usually go to Quest to get blood drawn but I had to come here recently…read morefor a different blood test. Went in around 5 (they're open until 5:30) and was seen immediately, very friendly phleobotomist who was willing to chat with me, as I am talkative everywhere I go. I even asked if she could use a smaller needle which she unfortunately couldn't due to the sample I needed, but she would have otherwise. My husband also went to this same site about 2 weeks later and had an equally quick experience. Both times were way faster than at Quest, where I usually have to wait in line. Easy parking in a lot, as well.

What a beautiful office. I went for my first mammogram yesterday and was very nervous. The office…read morestaff were very pleasant and comforting. And when walking back into room was like walking into a spa. It was so beautiful and calming. The machines were top notch and i got my resluts in an hour. Thank you ladies for making that as easy as possible

From the owner: Diagnostic Radiology Associates is a full-service imaging facility. The center provides a variety…read moreof imaging services, including high-speed multislice CT scans and high-field and open magnetic resonance imaging. The center provides various angiography and interventional imaging services that include angiogram, arteriogram, angioplasty, stent, biliary drainage, biopsy and central line access for dialysis and chemotherapy catheters. It also offers dialysis shunt maintenance, uterine fibroid embolization, inferior vena cava filtering, nephrostomy placement and catheter care, thrombolytic therapy and venogram tests. Its CT scans are available for abdomen, pelvis, head, neck, chest, spine and extremity testing. Additionally, the center provides other tests, including bone density measurements, cystogram, voiding cystourethragram, hysterosalpingogram, intravenous pyelogram, myelogram and oral cholecystogram. Diagnostic Radiology Associates is located in Waterbury, Conn.

Had to share my delightful experience this morning at Quest Diagnostics in West Hartford…read more I've been poked and probed fir blood for far too many years to even remember, since I was young, it's always been a problem finding a good vein. They eventually did, but the journey getting there was quite painful until this morning when Josie (the phlebotomist ) found a good vein-immediately, inserted her needle expertly without any pain and pulled four vials of blood in what felt like a second ! I just had it say thank you Josie your skill and professionalism exceeded my expectations!!! Well done

Extremely frustrating. ZERO customer service and extremely long wait times…read more This company doesn't care about patients at all.