I really like this location. It is conveniently located and they manage client traffic in a manner that never makes you feel, "Oh NO. This is going to take forever," as soon as you walk through the door. I used the app/website to make an appointment for the same day. Check in occurs at an electronic kiosk. No one is stationed in the lobby to help you, so if you aren't "tech savvy" get that way or bring someone from the tech generation. Electronic check in is easy. The kiosk will prompt you to place your ID and insurance cards in a little tray for capture. Then voila, someone will come out to take you back shortly after. The staff were very thorough, kind, and professional. I'd definitely revisit this location. read more

Quest Diagnostics - Love the On Brand gloves. - Laboratory Testing Near Me - Maryville, Illinois

I just left here. Very unpersonable workers. They obviously do not like there jobs and treat there customers like crap. I will insist on Lab core from now on... read more

I've only had one unpleasant visit....to be expected anywhere you go. As long as I get the phlebotomist that I request I am a happy camper. The facility has been very clean on each of my visits. read more

This lab company is ignorant! Every time I go there it's always an issue and the staff are like robots unable to think. I would give it zero stars if I could. read more

I went to Quest Diagnostics to get blood drawn today for my doctors appointment. I signed up with the on-line check in but when I got there it didn't work so I had to check in again on the kiosk. The staff seemed in a big hurry and couldn't find my doctors orders in the system. Her attempt to locate my doctors orders were half hearted at best and she told me I would have to call the doctor myself and have him resend the order to 618-288-4194. It was at 10:00 am appointment and my doctors office was open so why didn't she contact my doctors office like they are suppose to? I don't feel comfortable having someone in a hurry and with an attitude drawing blood so I'll have my doctor resent the orders somewhere else. read more

If you get queasy or uncomfortable having your blood drawn, absolutely do not come here. In my most recent visit, the staff didn't allow my boyfriend nor my father to accompany me to the back because of their OWN personal preference as none of them were "willing" to perform my draw with another person in the room. When I mentioned I just needed a hand to squeeze and some comfort, she told me I could either come back alone with her or get out. My father has accompanied me to the back in the past, so I'm not sure why it was such a big deal this time. Nevertheless, I accompanied her by myself, to which she had a horrible attitude the entirety of the draw simply because I advocated for myself and my needs as a patient. Once she collected the sample, she stormed off and left me in the chair with a passerby of a sarcastic "have a nice day" as she was speeding away. The workers here have terrible attitudes and present nothing but upmost hate for the care of their patients. Learn some damn compassion, or get the hell out of the field of healthcare! I will be finding a new place for my testing needs after this extreme disservice. read more

I just had an appointment at Quest and it was great! The new check-in system is easy to use, and only takes a few minutes. The person who drew my blood was Mary and she was awesome. Sometimes when I have blood drawn, I pass out, but Mary was great - talking to me the whole time, and I was fine. Thank you, Mary! read more

arrived at 7:05 on a Saturday. i had No appointment so I was anticipating a wait. lady came to the door, rudely said, if you don't have an appointment you probably won't get seen today. we are short a worker. I decided to wait. 10 minutes later she came back, said the same thing about not being seen. you can tell she loves her job. anyway. the first man who went in for blood draw came out and said the two workers were complaining about the people with walk ins because they've been told we are short handed and wont be seen today and they aren't leaving. I'm thinking maybe if they focused on their job a little more and didn't complain so much they would be able to see more people. i left after asking if I could go to a different quest if my lab work would be in the 'Quest' system. Won't go back here. Read reviews after getting home. Should have read them before I decided to go there read more

Horrible service. Was told it would be 15 minutes to get my 2 year olds blood drawn and it took 55. Also had to change her diaper and they had no changing table in their bathroom read more

why say you take walk-ins if you're just going to come out to the waiting room and yell at the walk-ins to leave?

I've had to visit several different labs over the years and this one is by far the best. I never make an appointment and never have to wait more than 10 minutes to have blood drawn. The staff are always friendly and make me feel comfortable. They offer convenient Saturday hours which is nice with my hectic schedule. I won't go anywhere else unless of course my insurance stops covering them. read more

Quest Diagnostics - Laboratory Testing Near Me - Maryville, Illinois

The staff is extremely rude. I am not sure if their 'Get in your face' type of attitude, is because they are always having a bad day, or if is in their employee handbook. They yelled at me, and was confrontational. I was in the right, but hey, I am a customer, so I must be wrong. I figured they made me wait an extra 20 -30 minutes on purpose for a simple blood draw. If you are having a decent day, then stay away from here, they will ruin the rest of your day. read more

Convenient and friendly staff. Been here several times for blood work without an appointment with reasonable wait time. Just what you want for a lab visit. read more

I went in for a pre-employment drug screen about 5 minutes prior to the time they stopped doing them (I didn't realize this) and the harpy behind the desk was incredibly sharp and rude to me about it. She proceeded to lecture me about calling in advance to make sure they were available. I'm normally very understanding towards all customer service related people, but I just had to walk away from this woman because of how rude and unaccommodating she was. read more