Excellent lab tech withdrew my blood. I'm a tough stick as my veins collapse. Didn't even feel her…read morestick me!! Plus great personality. My go to lab.

Never really had any issues here. They run on time. They aren't very friendly but I'll take…read moreefficient over friendly.

I checked in to get bloodwork done and Maria was so incredibly rude from the moment she called me…read moreback to a room. The tone of her voice and her entire demeanor while I was there was passive aggressive and condescending. She couldn't find my paperwork initially, and treated me as if I had done something wrong, when it was her mistake the whole time. I have had hundreds of shots and countless blood draws done over the last year, and I've never encountered someone who was as rough and careless as Maria was. She shoved the needle in my arm so hard, it truly felt intentional and cruel. Unfortunately I did not have the choice to request someone else to do the blood draw because she was the only one there. I was at this location 2 days prior to this encounter and had a pleasant experience, however, I won't be going back to this location solely because of her.

Arrived at LabCorp at 7 AM when they opened to find four people ahead of me. Of course, I'm doing…read morethe same thing. Everybody else is trying to do beat the rush and get in and out. The staff was friendly, and God me in and out less than 30 minutes. If you're in a hurry, this is your place.

I've had lots of labs done and at various labcorp locations, and this is by far the best experience…read moreI've had locally. Check in at the digital kiosk couldn't be simpler, there was no wait time, and the nurses who helped me (one was new to the company and training) were professional, compassionate, and honestly really fun to hang out with for what is not always the most fun activity. I had an appointment, so bear that in mind if you're thinking of walking in. It was refreshing to be seen so fast because at a different location I had to wait an hour even with an appointment.

I show up at 8:15 (they open at 8 AM) and there is standing room only in waiting room. There is no…read moreone at the front desk. Would it kill this company to put customers above their need to slash labor costs and hire a few more people for busy times? The few times I've used them, their staff person (singular) is nice, but overworked. Come on Lab Corp - buck up and put customers first! I'm going to check with their competitor, Quest Diagnostics, to see if they are better staffed.

I really like this location. It is conveniently located and they manage client traffic in a manner…read morethat never makes you feel, "Oh NO. This is going to take forever," as soon as you walk through the door. I used the app/website to make an appointment for the same day. Check in occurs at an electronic kiosk. No one is stationed in the lobby to help you, so if you aren't "tech savvy" get that way or bring someone from the tech generation. Electronic check in is easy. The kiosk will prompt you to place your ID and insurance cards in a little tray for capture. Then voila, someone will come out to take you back shortly after. The staff were very thorough, kind, and professional. I'd definitely revisit this location.

I just left here. Very unpersonable workers. They obviously do not like there jobs and treat…read morethere customers like crap. I will insist on Lab core from now on...

Bit of a mixed experience this weekend with horrible upfront scheduling, check-in and wait time,…read morepartially redeemed by capable care received at the end. My wife was up most of night with horrible headache from a sinus infection. Thought urgent care was best option, and the O'Fallon WellNow was most convenient. At 10:15am, I scheduled an appt online for earliest available 11:15am. Arrived 10:45am, was given a tablet to complete registration. I helped my wife fill everything out because her head hurt so much. Woman at check-in not sympathetic or empathetic. Finally shown a room at 12:10pm, doctor appeared 12:45pm (hour and half after scheduled appt). Doctor WAS empathetic, listened carefully, was capable and professional. So despite the disappointing upfront experience and amount of time involved, we were able to receive competent care in the end.

I made an appointment when I arrive they tell me almost two hour wait! And telehealth only no…read moredoctor! If I knew I would have canceled they said nurse only! I feel miserable so I guess I'll wait ! And update review.

You check yourself in via link through text or a kiosk. The wait time wasn't terrible but not great…read moreeither. I was in an out in an hour's time. However, my phlebotomist, Jake, was amazing!! I have had terrible experiences with getting blood drawn, most have a very hard time with my veins. He did not. He was personable, kind, gentle and got it first try! No digging, doesn't look like it's going to bruise, etc! Thank you, Jake! I will definitely be requesting him when going from now on.

Absolute trash quality every time I have come here. Every time I come here it is at least 45…read moreminutes after my appointment time to even get in. It took them an hour for one person before me last time I visited. What if I decided to show up 45 minutes late for my appointment? While their website is useful, the actual people are not. And to give you an idea of their horrible customer service, just notice that every response they have to negative reviews is a cut and paste; completely indicative of the lazy service they provide. I will go somewhere else in the future.

I had to do a new type of colon cancer screening called Guardant. The staff wasn't trained on how…read moreto do it and she was very stressed and thorough on getting it right so it took a little longer than expected. Staff was so kind and explained it was something they don't do often so it took a little longer. Both ladies working on 6/26 in the Collinsville, IL office were so professional working to solve the issue I was very impressed.

From the owner: The Quest Diagnostics difference. Bringing together quality, speed, and technology to power…read moreadvanced, affordable diagnostics for all. No trade-offs required.

False advertising- they advertised taking our health insurance on website (BCBS), and upon arrival…read morestated, "They don't run physicals through insurance, they don't do it that way anymore." In addition, their billboard and mailer states $35 sports physicals. We were charged $99. The provider was rushed, spent less than 5 minutes with my child. Frustrating experience, will not be back.

I went it for an upper respiratory infection that turned out to be COVID. I made a reservation but…read morewas seen before my time since I was clearly not feeling well at all. Everyone on staff was kind and the quality of care was excellent. They gave me iv fluids and verified that I didn't have pneumonia before they sent me home with an rx for an antiviral and recommendations for my fever and keeping myself hydrated.