I really just wanted to reiterate my review about Dr Peter Bullach, Dr Robert Brateman & Dr Olga…read moreMondrosova.....My first review hasn't changed ,except for an even better review of everyone & everything in this practice! I have gone to this practice since Dr Brateman was at Providence Hospital bldg. in Southfield, MI back in 1986! * he came to see my newborn baby girl at 11:30 pm after a baseball game and all!! I thought that was pretty unique for a Dr who isnt even the one "on call" to come in and see his newest little patient! Anyway....what I really want to say in only the kindest and nicest way possible to the other reviewer, "Vaquel R."; is that honestly, you had to have caught the office staff on a particularly bad, running late, crazy busy kind of day! I promise you...they are truly "one of a kind" in the way of treating us as patients, but as people first. If Ive ever had to wait, I know that when my turn comes, I will be treated with the same time and respect given to the persons during my waiting time! If they asked you to call back and if you would've said "No, I cannot, this is very important," they would've stopped and helped you! My appointments are always at 4:30 pm, because of a nerve disease and pain, Im unable to drive myself to their office. I must wait for my husband to drive me there after work. They always let me come at that time and when my husbnd and I leave, usually after 5:30-ish PM, there's always t least one or two of the office staff still there calling in prescriptions and doing the "other" stuff required of an appointment personnel and office staff! I too, worked in a setting like this. I worked many years at the U of Michigan hospitals Appt. center. When we turned the phones off, there were usually a couple people still in the cue system waiting to speak to us and make an appt. Also...i had to call scripts, Dr.s offices and do whatever notes, the Drs had left for me to do before I went home. We even couldn't do appointments at 4:55 pm because it takes time to get all of the proper information, and if it were an emergency, we knew the persons would be heading to urgent care or E.R., knowing that we closed in just a few minutes and we couldn't possibly give them the one on one TLC that patients like to get from the office staff. That being said, I just wanted you and anyone who might read your review, to know that this has never been my or my family's experience with this office....but if by some chance that were to happen to me, I would say to myself "well it's only 5 minutes before their phones turn off and Im not having an emergency (because I would know to not call but go to ER!) and what I need, especially if Setting up a new patient appt. for another person; I know that that would take much more than 5 minutes, due to the type of information that is exchanged in this type of phone call! Also, Knowing that just because the phones are sent to the answering service at 5:00 pm, or close to that time depending on who's watch you are looking at; that doesn't mean the office staff grabs their coats and leaves...there's so much to do before they go home and as I've said...Ive left after 5:30 pm nd they're still there making pharmacy calls and other ! Anyways, I'm writing from experience. Like I said, we've been patients there at "Brateman medical ctr" for many years and I truly do know these things I'm writing to be fact. Lastly, it's easier for them and less confusing for incoming patient or Dr. Phone calls, for the staff to answer the phone as "Dr.'s office, can I help you?"! If you're calling for any of the reasons most people would call, you would know right away that you in fact got a Dr's office. Next, it would be terribly difficult for the staff to answer the volume of phone calls that their office gets each day by saying " Dr's Brateman, Bullach & Mondrosova's office can I help you?".....many many times per day. NOR would it really ...only in my lay opinion, be right to answer saying "Dr. Brateman medical center" because then you wouldn't know that Dr.'s Bullach and Mondrosova were a partners in that same medical center! Just a few thoughts.....only because one person views something one way, it is their right to have an opinion, but I promise you....you won't find better Dr's, nurses, M.A.'s, or office staff than these people.....they are "one of a Kind"...in a good way!!! Thank you so much for allowing me to write my experience here and I mean no harm, rudeness or any hurtfulness to the other reviewer.

Dr. Mondrusova took the time to speak to me about the various items I wanted to discuss with her as…read moremy new doctor. I was organized and had my list ready to go, but I was worried she would be short or hurried with me since I wasn't there for an urgent issue. I was greatly pleased that she sat with me, took her own notes, answered my questions, and ordered the various labs (cholesterol, fasting glucose, etc.) that are par for the course, as well as a couple that she thought might be good given some of my concerns about family's illnesses. Nothing seemed forced or overboard, and she was very understanding and matter-of-fact when it came to some sensitive issues. There is a Quest Diagnostics lab in the same building which was naturally convenient as I just went next door for my blood draw. I had no issues with billing or with my insurance company claims. My only complaint has to do with the office staff's phone etiquette that I have experienced before and since. I know now that they answer the phone as just "Doctor's Office", not "Brateman Medical" or something similar, but I honestly couldn't understand them initially and thought I had dialed the wrong number. When I asked whether it was Dr. Mondrusova's office, the woman was rather exasperated as though I hadn't been listening. I called again recently to make an appointment for my partner for a new patient/annual check-up as well. I was busy literally all day with work and had to wait for a couple of afternoon conference calls to finish, so I dialed in at 10 to 5. After following the prompts from the new automated system, a woman picked up - again answering "Doctor's Office" - and I explained I wanted to make an appointment. She cut me off, saying, "Well, can you call back tomorrow morning?" I was so flustered, I said, "Oh. Yes. I guess." And she said, "Good. Thanks," and hung up. The problem is...I can't call back tomorrow morning. I won't be available to make a call until almost noon. Is that too close to the lunch hour? Will I be asked to call back later? I find myself highly annoyed and also concerned about sending my partner to them. This is the kind of customer service issue that would send him right back out the door, and it's already like pulling teeth to persuade him to see a doctor in the first place. It would be so convenient for us both to go to the same practice though. I've answered office phones and worked retail in a previous life, so I know the desire to get out the door as close to closing as possible, but we weren't allowed to stop serving customers until actual close; administrative 'closing' activities were still lower priority. Perhaps the office staff needs a little help at the end of the day to finish expected tasks OR just needs to reset expectations about when they leave v. when the office closes. (Or they need to change their published hours.)

I wouldn't recommend this quest. Go to any other one. Attached is a picture of my arm nearly two…read moreweeks after a simple blood draw. She stuck the needle in super fast without looking over the available veins and it was more painful than other blood draws I've had. I've had lots of blood work in the past and never had a large bruise spread up into my arm like this. Edit: after reading other reviews I'm surprised this location hasn't been closed or sued.

When you call the number and arrive to the location both give you information that the business…read moreopens at 7 AM closes at 3 PM I have been sitting here for 25 minutes and the building still is not open super unprofessional. Go to another location.

We - husband and I - had an extensive blood draws here through Function Health. It's best to…read morepre-schedule your appointment. Understand that when you walk in, there is no window or human to check in with-just a tablet, so be prepared to scan your driver's license and insurance card- if using insurance. Christopher was our phlebotomist, and he was professional, kind, and gentle. I struggle with needles, and I believe he sensed that. His calm demeanor and gentle conversation kept me blissfully distracted. My arm looks fine a day later (no bruising). Will return to this location.

Everything was prompt, clean, etc. I waited maybe 2 minutes to be seen which is the best I think I…read morehave ever experienced anywhere.. Cheryl was the clinician that helped me and she was very friendly and helpful. She made my experience ever better!! Thanks Cheryl :)

Honestly the ratings made me a little nervous... NOT GONNA EVEN LIE!…read more Since i had to use Quest Diagnostics to make my job request smoother because if i had use my primary doctor, then i would've had to do a lot of paperwork. So reading the reviews and ratings - i was shocked that everything went so well. Let me give you a walk through... - my appointment was at 11am - i arrived at 10:30am - checked-in on their kiosk (need to have driver license/insurance handed) - people were checked on every time they let someone go to see if anyone need help - at 11:02am - called in the back - at 11:10am - i was all done. Boom that fast - the ladies were so nice and friendly; the person that was assisting me i called "DRILL SEGRENT" because had every steps down pack. I was kinda nervous because i didn't want to mess up her flow - i'm also a person who doesn't like needles, so i glad she didn't count down - YOU COULD TELL SHE KNEW WHAT SHE WAS DOING! (Periodt!) If i had to come back - i'll definitely come here. Side note - this place was clean clean.

Don't schedule here. As soon as you walk in the office you are met with with a kiosk and then a…read morebunch of signs that say DO NOT KNOCK ON THE GLASS. Which tells me people have been so annoyed with the service, they had to knock on the glass to get any attention. LONG STORY SHORT, I WAS 20 MINUTES EARLY TO MY APPOINTMENT, AND AT 20 MINUTES LATE I DID THE FORBIDDEN KNOCK ON GLASS. Only to be told by the staff, "you missed your appointment." So I left, after a whole workday afternoon wasted.

Had to come here for a work physical. Came in at 9 and only had two ladies in front of me. The gal…read moreat the desk was really sweet. She had to take a bit longer with one of the ladies and she was so patient and friendly still. The ladies taking us back to draw blood was also very friendly. For having to do something that I hate, it was a pleasant experience. Well. As pleasant as it could be.

From the owner: The Quest Diagnostics difference. Bringing together quality, speed, and technology to power…read moreadvanced, affordable diagnostics for all. No trade-offs required.

This Quest location is super convenient for me, I wasn't aware of its location until recently…read more Staff is extremely friendly and got me in and out very quickly with no waiting. Excellent experience all around. Recommended!!!

Excellent care. I have a huge phobia of needles and Michelle and Andria made it amazing for me. So…read morepatient and caring! Thank you!!!!

Every single time I use Quest in Clarkston, MI, the billing is incorrectly submitted, and I have to…read morespend literally hours speaking with Quest Billing and my insurance company. It is absolutely unacceptable for Quest to make errors, and the patient pays the price, in all ways. I've spent literally hours trying to correct THEIR errors. I will never return. Very disappointing and frustrating!

Making an appt was easy, checking in was easy, we got in 5 min early than our appt time, and the…read morelab tech, Jessica, was fabulous. My 12yr son was pretty nervous about his first blood draw but she made it so much easier for him. For being something that no one likes to do, they made it about as pleasant as possible.

Came for blood draw for lab work; appointment made online…read more Lot parking and easy access to front door. Great signage. Some guy (patient) walked out of a door inside, smiling at me more than a regular friendly smile. If you're a girl, then IYKYK. People come for various reasons. I just realized this includes getting tested for venerable diseases? That might explain him smiling at me....maybe he got good news? But I digress.... Finally I got called, and was set up for the blood draw. The lady poked me and could NOT get blood! She made me drink a cup of water. I should have brought my own water bottle. I don't trust water from a tap. Anyway, she's made me drink it. Made me worry that's going to affect my results. More stress and cortisol coursing through my body! She was nice but she expressed she was ready to go home. I hear her, but that always taints my reviews. Overall, fine. Easy appointment scheduling, parking, and efficient in person experience. But BRING YOUR OWN WATER! Results were posted next day.

This location doesn't stock pressure wrap to prevent bruising after a blood draw - I asked for it…read morebecause healthcare providers have told me that pressure wrapping is helpful. The technician told me it's a Quest corporate policy not to pay for pressure wrap. Sure enough, I got a bruise last time I was there. Also, their laboratories are so slow! It has been nearly three weeks and I don't have my results yet. I've called customer service repeatedly and they haven't given me an explanation. If you have another option, use it!