When walking in no one greets you, you fill out a computer with your information. No one was waiting but after signing in for blood work the computer said it would be almost 40 min wait. You don't deal with anyone till they come get you . Luckily we did not get discouraged and leave because we were there maybe 5 minutes before someone came to get us. I have to say they are not too talkative or make you feel welcomed. Not much talking at all. When we left they actually had the waiting room with a bunch of people all at once. I'm glad we stayed. Definitely a lack of customer service here , just get what they need from you and you can leave. I'm glad my Mom don't get nervous, they were gentle with her. I like talking when I get blood work done just to feel more comfortable. It's nice they take walk ins I guess most the time they want you to schedule a appointment on line or by phone. read more

Had an appointment, staff is friendly and fast. Facility is nice and clean. Highly recommend.

Didn't have my online apt. Signed in-never called finally got someone's attention-coilfn't find me in the system. Finally found me-couldn't find lab order. Finally found it. After test, had a small wad of cotton on my arm-blood running all the way to my wrist! Now can't get test results! read more

Jaques and Michelle were excellent. I would recommend them to everyone. They made me feel very relaxed and took great pains to make me feel comfortable. They made my visit relaxed and fun!! I will be requesting their assistance the next time I have to get blood drawn. Thank you ladies for your compassion. read more

I was hesitant at first due to bad reviews but went since my doc sent fax there. Had a kiosk check in so no human or in person. It worked though. I was a walk in so was warned it could take 30-60 min or longer due to all appointments being full for the day. I agreed anyway since I was there and didn't want to fast again. I think I waited around maybe 15 min so not bad. Friendly staff and was fast with bloodwork. Seemed fine to me. I went on a Saturday and it was busy but flowed fine. Only possible issue was the billing. She warned me the computer showed Itd be 200 but that it's usually 25 and will at that moment be 25 on my card. Seems like an odd glitch in the system but she was upfront about it so no problem read more

Do NOT go to the Bayou Biulevard location in Pensacola FL. I have been here waiting on my 10AM APPT for an hour and a half!!! Monday mornings are SO BUSY here and there is only ONE TECH working. TERRIBLE!!!!!! read more

Went to the 8333 HCA Florida Quest today sign in as a walk in! About 12:05pm sat there for 2 hours. Went on the schedule and made a 2:50 appointment. Had sat there and watched 2 others complain and they were taken right in?? By then it is 3:15pm I walked out. Discussed with their so called customer service!! Go anywhere else but here!! read more

Hard to give less than 1 star but if I could..... I had work done June 2021 and my insurance paid the next month, 07/2021 per my EOB. However Quest sent a bill in Sept 2021 for 340.00 more than my Insurance allowed. They did not acknowledge my insurance. Every month I called them. I asked them to bill my secondary insurance. They never did! They refused to bill military insurance. I finally sent them the EOB from my primary insurance, but instead of adjusting it and rebilling me, they sent it to collection along with two other bills that were not mine. This company is unscrupulous and is sending fraudulent bills out. BEWARE read more

I was at your clinic located at 4900 Bayou Blvd Pensacola on March 4, 2020. Blood was drawn at that time for tests that were ordered by Dr Siyamwala. I was seen by Dr Siyamwala on April 1st 2020, and his staff members explained to me that they had no results from those tests. Dr Siyamwala got on the phone while I was there, and your office told him that no one had any record of me ever visiting any Quest clinic, any time this year. After leaving the Doctors office, armed with another set of the exact same tests, I went back to your clinic where I got these tests on April 1st to show you the test orders that you had previously filled on March 4th. You claimed I was never in your system, so I left without allowing you to do the tests fearing you would lose these also. On April 2nd, I got on the phone with my insurance company, United Health care, and found that your company had billed United Healthcare for $3045, for those very tests. The clerk I spoke with then got on the phone with the labs in Tallahassee, and they did not show me ever having been tested, therefore no test results. Yet they had my information, because they could charge for the tests. These tests are for Pulmonary Fibroses. Crucially critical. I am going to Sacred Heart to get these tests done because I need them NOW! Since United Healthcare is reversing the charges to you, I am telling you now, if you charge me for this I will seek legal action against you. This is unbelievable, outright disregard for a human's wellbeing. I not only will never recommend you, I am taking this story to the public. You don't allow me to send this with no stars or I would. I assure you, this is very far from over. read more

No waiting. Very pleasant employees and environment. Could not ask for anything better. Oh yes, and I never felt the blood draw, very experienced staff. read more

Went to Quest Diagnostics today for routine blood work, walked in without an appointment, was seen, blood drawn, and out the door in 10 minutes, last time I waited nearly an hour before being seen. The attendant was courteous and friendly, today it was a good experience read more

Absolutely terrible service waited over one hour. No update as to why there was a delay.honestly we need to break the monopoly they have on lab services read more

I had a great experience here. I was able to make an appointment online for the next day. I was in and out in no time. Roxanne was great and took my blood painlessly. Thank you. read more

Wow! Got right in and out of there in less than 10 min. Everyone was joyful and helpful. The place has been remodeled, it all feels good to be there. read more

Beware, I went to Quest Diagnostics because my GI doctor wanted a few tests done. The lady who did the tests, 3 common blood tests and a bag for a stool test told me (rather quickly) that my medicare/secondary ins would pay for most, but I would have to pay the rest. I had to sign a form that I understood all of this. First of all, people who are under a stressful medical situation should not be rushed through a procedure without having a complete (or at least a very good understanding about the approx cost). When I received the bill, it was $201 for blood tests and $200 for the stool sample....so I owe $401. I am trying so hard to pay for my medical bills, but this has totally hurt me. I don't feel that this is right...Quest Diagnostics needs to let you know if medicare/secondary ins will pay for these tests instead of running you through as quickly as possible giving you a rehearsed statement and then a form to sign. Let me end by saying $200 FOR A STOOL SAMPLE!!! ? That's not right... read more

Terrible! Shame on me for not checking Yelp first! I usually go to the location downtown on Gregory St but this location is closer so I figured service will be just as good right? No!! The lady at the front (Shelia) was rude and short with several customers. I was sitting there hoping I wouldn't have to deal with her but then she called my name. My doctors office forgot to fax over my order. So she was short and rude with me also! Telling me I could have it faxed over. Okay so I called my doctors office and they said they would fax right over. Shelia said she would listen out for it and I sat back down. 20 minutes later I was getting concerned. I asked Shelia if she received it and she said, nope! I called my doctors office and they said they faxed it. Shelia said sorry, we didn't get it. Shelia said maybe you should drive over to you Doctors office and pick it up! So I called my doctors office again and said are you sure you faxed it? They said yes! We will fax it again. I said I would stand and watch it myself. The other lady behind the counter said 'you think your gonna hear it better than me?' I said I'm not takin any chances. I asked her if maybe the fax machine was out of paper? Shelia then decided to goto lunch. It's now an hour after my appointment was scheduled and finally the lady gets up of her butt and checks the fax machine and its out of paper!!!!! OMG!!! She puts paper in it and tons of faxed pour out. I ask her if mine is there and she hands me all 3 copies my doctor faxed over! Then told me to take a seat and wait!!! 1 hour and 15 min later I got my blood drawn. Never go here!!!!!! There is 0 customer service or any empathy for your situation no matter what it is!!!! read more

This place is terrible. Showed up for a pre-employment drug screen, and proceeded to wait for 4 hours to take a 2 minute urinalysis. If you have absolutely any other option, take it. Waiting room full of people and the ladies in the back consistently took breaks, left the building, and did God knows what. One lady I particular left 5 times to go have coffee. It was extremely "professional". read more

I've been here twice. Both times I had an appointment. Waiting is unbearable. Waiting room is packed. Front desk person very disorganized and acts very confused. My appointment time does not seem to matter. If my Insurance would allow me to go somewhere else, I would! Don't come here if you don't have to! read more