First, finding parking is not a problem between the hours of 9:30 AM and 4:00 PM. There's plenty of ample parking on the north side of Vine Street and east of Broad Street. There you will find meter parking for under two dollars for a 30 minute time slot, using the MeterUp app. Secondly, once you get to 227 N. Broad Street, look to your left and there is a LED screen to look up the names of the five options and you'll see Quest Diagnostics. That will allow you to speak with the receptionist who will buzz you in. About 12 feet in front of you on your left-hand side or the entrance doors to the lab facility. Yes, there is one check in machine that scans your government issued ID and health insurance card, and verifies your appointment. I waited under 7 minutes, was greeted by a cordial and professional staff member, and taken into a patient room to have my blood drawn, with professional and quality care. In less than 15 minutes from when I had entered, I departed the facility. The facility will be closing on June 22, 2024. Therefore, people won't have anything left to gripe about, and you'll need to go to another location in the city and have your lab test performed. read more

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I had to get bloodwork today and I was really pleasantly surprised by my visit. I had expected to wait at least an hour or so as it's a busy office in the city, but I was in and out in less than 15 minutes. My appointment was for 7:50 and I arrived at 7:40, I had left by 7:57. Kay was my phlebotomist and she was so fast and gentle. Would definitely recommend to anyone needing bloodwork! read more

Lost important test results. No decent customer service to resolve issues. Impossible to get answers.

Quest in Glenolden. The lady who took care of me was great. however my son who was here scheduled appt on his lunch break from work. Got called to the back - and had to wait until the phlebotomist got off her cell phone. ( the lady in station 4). Completely unprofessional and inacceptable in healthcare. One lady is working and one lady is more worried about her phone than the needle she is sticking in my sons arm. NEVER AGAIN read more

Don't bother making an appointment and don't expect them to be on time. Had a 12:10 pm appointment. There were several people in the waiting area already at 11:45 when I arrived. By the time 12:45 rolled around I hadn't been seen yet (and I only had to DROP OFF URINE) and one lady's appointment had been 11AM and she was STILL WAITING. There were only 2 employees, and one of them looked right at everyone and strolled out of the office. TWO employees? Had to wait an hour for the appointment to only DROP OFF a sample. This is unacceptable and absolutely ridiculous. I felt sorry for the one phlebotomist who finally got to me and took the urine. She was apologetic but by then the people in waiting room were ready to revolt. Just NOT right to disregard the schedules of your patients. NOT RIGHT. read more

Scheduled an appointment for drug testing last week but when I arrived I was sent home because they were out of testing supplies. I rescheduled for this morning. I tried to call beforehand to make sure I'd be able to do it today but couldn't get through to talk to an actual person. I was able to do the drug testing today but the woman who helped me with it was rude and condescending when I didn't understand her instructions right away. read more

Unorganized you make appointment in the computer you come and you have to make another appointment that you have to wait 3 to 4 hours to get your lab done read more

Schedule an appointment for a pcr test one week in advance. Showed up, checked In With their system multiple times, reminders and all. Arrived and they said we don't have any Covid test. I asked them what do you mean? I have an appointment and shouldn't you cancel my appointment if you didn't have any. They said the computer system didn't know and I should had called them to confirm, placing the blame on me as if I was the one who should be doing the job of correlating their appointment slots with their supply chain. I will never get service for any quest diagnostics location again. read more

The reviews are accurate. This place is unfriendly and unhelpful. I didn't get to the point where they draw blood. They couldn't find the lab order that my doctor received a fax order confirmation on. The person I dealt with treated me poorly and seemed annoyed at my presence. Bad experience. read more

For starters it looks like I am not the only one who had to waste their time here. It is poorly managed. As I arrived there were 4 people waiting and out of the two employees, one of them decided to go on break leaving for more than 45 minutes (not sure how long their lunch is) -- nothing wrong with taking a break but come on, you see it's busy and people seemed to be waiting more than 1 hour just to get the appropriate tests done. As soon as I let the gentleman know that I wanted my ID back and did not want to wait, he caught an attitude with me which was very unprofessional on his behalf. What is the point of getting my information if I have to wait about 30 more minutes on top of the 45 I spent after checking in? Plus, to the guy who was there today, do not ever raise your voice at anybody. You definitely need training on customer service. DO NOT RECOMMEND. DO NOT WASTE YOUR TIME! read more

What is the point of making an appointment here? I set my appointment weeks in advance and when I walked in, I see the room is absolutely full. There were maybe three empty chairs among perhaps four rows of seating. I registered on the touchpad and about 10 minutes later, I noticed my name was next on the electronic screen. The screen also noted that I had an appointment and everyone else on the list was a walk-in. Well, that screen said that my wait time was 5 minutes (even though it was already several minutes past my appointment time). That status remained on the screen for about 10 minutes. When someone finally came out from the back (the front desk was empty most of the time I was there), she said "Next!" then took a walk-in. I looked at the screen and my name was gone. I said to her, "I was next. I was on the screen." She said "Sorry, I'm here alone today. All these people are ahead of you." WHAT IS THE POINT OF MAKING APPOINTMENT IF WALK-INS ARE AHEAD OF ME? AND IF THEY'RE JUST GOING TO ERASE MY APPOINTMENT FROM THE SCREEN? I wasted 50 minutes today on these jerks. Then, while I was on my way out the door, she had the nerve to say "If you're cancelling, you gotta give me your name." Like I should waste more time on her? Give me a break. read more

I created a Yelp account just to write a review about this place... I made an appointment online for 7:30 am (when this Quest location opens). After casually rolling up 40 minutes late to open, the staff member nicely stabbed my arm for my routine blood work. She didn't have any trouble finding a vein and there was no struggle - which is why I was surprised? disturbed? to find my whole right arm swollen and bruised the next day. Over the next few days, it only looks and feels worse. She must have burst an artery because 8 days later, I sit in my cubicle writing this review, with a black and blue arm, getting concerning looks from coworker/friends. I hope I can start utilizing my right arm normally again soon. Anyone have a recommendation for a lawyer? God Bless read more

Quest Diagnostics - 8 days later.. - Laboratory Testing Near Me - Philadelphia, Pennsylvania

This place was clean and relatively comfortable. The staff were kind, efficient and helpful, and I had no trouble making an appointment online. On a Monday morning, it wasn't too busy to just drop in, either. The phlebotomist was very professional and nice and didn't make fun of me for being a wuss about getting blood drawn. I would give this office more stars, but it's hard to say I'm a fan of anything involving needles and peeing in a cup. read more

Horrible, just horrible. I was instructed to come here, for a drug screening. I was told over the phone by the company that sent me here that I didn't need an appointment. I hoped to be there for 20 minutes, max. These inept fools had me sitting around for AN HOUR! Have you ever had to HOLD your PEE for AN HOUR??!!?! Ridiculous. The woman who took my sample was curt, and near belligerent. If I can warn at least one person to NEVER come here, then I'll feel a sense of accomplishment read more

Having needed to get my blood drawn five times in the past eight months, I've become something of a Quest connoisseur. Twice I've gotten my blood drawn at this particular location, and twice I've left with blood soaking through the band-aid and dripping down my arm. This happened with two different phlebotomists, but had never happened before (and hasn't happened since) - so I'm pretty sure the problem was their training, and not my arm. Not as big a deal, but still annoying - most staff members were rude, and seemed as if they absolutely hated their jobs. None of them made eye contact with me (or any of the other patients, for that matter), even when giving directions or engaged in a conversation. Two stars because some of my blood actually did end up in the vial, and I got the results within a week - so they must have done ok on the paperwork end. (The Quest on South Broad is much better in terms of friendliness, professionalism, and lack of a bloody arm.) read more

Slow. Understaffed. Slow. Awful. Dont go here. They are friendly, after your hour wait that is. Painful experience, don't go. Supposed to be appointment only, but isnt. read more

Lady working the front desk next to the gentleman today is super ignorant and disrespectful. 12/13/18 2:50pm. I walked in politely and very respectful. Had a simple question and got treated like I wasn't. Something has to be done about that. I'm getting in contact with someone higher up! read more

Like Jeffrey C., I was definitely a bit turned off by the overall feel of the place when I walked in. The waiting room looks like time has passed it by and then some, and there didn't seem to be a whole lot of organization or structure to what was going on in there. For instance, one of the restrooms (where people, well, pee in a cup) is basically smack in the middle of the waiting room where folks are sitting and waiting. It was a little unpleasant for me to watch the receptionist transfer someone's urine sample from a big cup to her test tube right in front of me, but that's kind of par for the course at a lab, I suppose. Once I got over the initial yuck factor, things started to turn around. The receptionist was an absolute joy to deal with, and was willing to go above and beyond when it came to making sure my insurance information was correct and that everything would be handled properly. I made an appointment ahead of time and was seen about 15 minutes after my scheduled appointment. I don't know if that is normal or not, but I am glad I planned ahead. The phlebotomist was also great! I didn't even feel the needle go in - and felt even better when she complimented me on how well I did. (Oh, come on, it's the little things!) Quick and painless. My bruise today makes me look like I've been hanging out with the wrong kind of crowd, if you know what I mean.... but again, that's par for the course. You get bloodwork done, you may look a little banged up. All in all, a very positive experience at Quest. read more

Inez was super helpful and professional. She was only worker there juggling the patients and myself as a walk in. She got me in and out and managed to work around the out of order plumbing while assisting everyone. I would recommend coming to this location for any services they offer. read more

Came to give a urine sample for a pre-employment drug test. Had to wait over an hour and every person that worked there was unpleasant. The person at the front desk would leave for 15-20 min at a time. Ended up getting a parking ticket because I didn't expect it to take an hour and a half just to pee in a cup. Ugh. read more

Quest Diagnostics of Bryn Mawr, Pa has ONE staffer running their entire facility- I asked, this is normal. She does registration, draws blood, does data entry, billing, and scheduling as needed for walk-ins. When I arrived at 11 am, 29 patients had been processed-- and she is ALL ALONE. This is unprofessional at best, likely illegal-- and should be investigated. I am simply horrified that Quest Diagnostics would run its services in this manner. TERRIBLE! read more

At a point in my life I used to get my blood work done a lot and every time I'd use Quest, so I'm really used to the drill. This isn't my favorite location, but it was the closest. DON'T DO WALK INS! Since this Quest is near Hahnemann, everyone from the hospital is sent here,so make an appointment beforehand. If you are doing fasting blood work you have to wait at least a week to get a decent early morning appointment. Go somewhere else if you can't wait all day and need it done that day. Seriously, don't be that person that starts to yell at me because you have been waiting all day and I was called first because I made an appointment and you didn't. The front desk people deal with these people all day, so I try to be friendly to them. The Phlebotomists are friendly and rarely have to re stick, which is good because I pass out when they do. When I walk down Broad a lot of people ask me where this location is, even when I'm not going there. Just look for the Cardiology Consultants of Philadelphia sign and you'll find it. read more

I was a walk in and was brought back right away. Renee was very kind during the process and made it quick and painless. Normally people struggle to get my veins the first few times, she got it on the first try. I would definitely use this location again. read more

Whatever you do, schedule an appointment. If not, you will be waiting there for half an hour guaranteed. I'm a student at Hahnemann Hospital and all of my physicians are affiliated with Drexel, so this is very convenient when a doctor orders blood work. That is the biggest factor in keeping me here. The environment is clean but certainly not endearing, and the staff will rush you in and out, but when you notice the line, I don't blame then. The tests are done accurately and reported to the prescriber in a timely manner. I don't know what else you would want in a lab. read more

Terrible. Incompetent workers. Went there twice on two separate occasions and neither of the employees could draw blood. They were just stabbing at nothing. Extremely painful, and made the trip for nothing. Never had this much difficulty with drawing blood anytime before. read more

Worst experience ever. Loud, dirty, ridiculously slow. I went for a urine drug screening for school and waited for over an hour and a half for my appt. read more

Very, very rude. Front desk lady gives you sass the minute you walk in. Don't bother asking any questions, she'll tell you to sit down until your name is called with the meanest snarl. It wasn't even busy. Would give zero stars if this damn app let me. read more

Waited 2 hours for a simple drug screening. Had to leave since I had prior obligations. I came back the next day and waited another 2 hours to complete a simple drug screening that should take all of 15 mins in and out the door. Very limited staff that does every thing from data entry to doing the actual tests. 2 employees for 20+ patients at a time. Poorly managed site. HIGHLY RECOMMEND NOT COMING HERE! PLEASE SAVE YOUR TIME AND ENERGY FOR A DIFFERENT FACILITY. read more

I don't know why they even bother taking appointments because you're going to have to wait at least a half hour. Inconvenient if you're trying to get blood work done on your lunch break. read more

This was bad. I showed up on time for my appointment (had to get a routine test for work), and after about 20 minutes they called me in. The employees were talking about the Teletubbies for a long time before they were able to help me. That was strangely entertaining, but not what I was there for. The actually testing process felt weird and open- my sample was being waved about practically in the waiting room. Just felt unclean. I had to do it, though. If you have any ability to go somewhere else, USE IT. read more

Thought this place was pretty skeevy when I first walked in and sat in the main waiting room -- just kind of dim and depressing. But actually it was fine. The people working here were quick and efficient, and although not extraordinarily personable they got me in and out quite rapidly even though I was just a walk-in. And I could barely even feel the needle stick for the blood draw, which is of course a big plus. read more

I was a little weary about visiting this Quest location because of all the previous reviews. However, I was pleasantly surprised with my experience today. The woman at the front desk that helped me (I didn't catch her name) was nice and made me laugh a few times as we talked about the traffic in the surrounding area. The waiting area was clean and tidy. This location is convenient if you live close by, but I can see where parking might be an issue for those who are driving. If I could offer one piece of advice to anyone who's deciding whether or not to visit this Quest location, it would be to come as early as possible to avoid a long wait. I came in just after opening and I waited maybe 20 minutes tops. If you show up later in the day, you'll probably have a much longer wait. Even though there are a ton of negative reviews, I had a nice experience at this location and I would return again if necessary. read more

Well, these guys don't get 5 stars from me. I decided to walk in and get my bloodwork done this morning around 8:10am. I knew I'd have to wait because I didn't schedule an appointment, but for the first 15 minutes I was there, the phlebotomist and a receptionist were in a back room talking and yelling loudly. The lady who took my script with the bloodwork necessary on it didn't understand one or more of the tests so she had to go back and interrupt the jokers in the other room to ask what the abbreviations stood for. They were playing loud music, yelling, and generally messing around. I'm kind of ashamed to say that I still let them stick a needle in my arm. I am sure the paperwork will be processed and tests will come back in an appropriate amount of time, but this is not an environment I'll be returning to ever again. read more

I have been to a number of Quest Diagnostics in my day and have never experienced anything this bad. I chose this location because of the convenience to my office and made an appt for my lunch break. I waited 1.5 hours WITH AN APPOINTMENT. They were slow and understaffed. They didn't even have anyone at the front desk to sign people in. People were complaining and walking out while I continued to wait. When I finally said something (after 1.5 hours) the response I received was a shrug and "lots of people have to wait". I will NEVER go back to this location. read more

This office is an absolute joke. First of all, I had a 90 minute wait to get my test completed. I wouldn't even be angry about that if it were the only problem. Here's the kicker... THEY LOST MY DRUG TEST RESULT. My employment was delayed by a week because of the shenanigans at this office. They're understaffed (even at peaks times) and unprofessional. Go somewhere else. read more

This place is unprofessional! I have been calling them for 2 days straight to get my appointment changed else where. No answer. I called while I was sitting there, not one phone rang. The woman was extremely racist. Only nice to people of any color but white. The gentleman was the only nice one! On their cell phones the whole time! I recommend no one going to this place! The only reason they even got one star from me was because I had to. read more