I have been going to White Oak for over ten years. Had Marie Herbret, she left abruptly, then…read moreShannon for the next year, she left abruptly, now with Rachel Hebert who I like very much. The only reason for not a 5 rate is having to wait3 weeks for a follow up visit from urgent care for back pain to get a MRI. But I know I'm not the only one on the planet. Great office staff. Please don't leave Rachel!!!

Shocked to say the least! This past week I received a phone call from Elizabeth w/White Oak (went…read moreto VM) informing me that I was to be dropped as a patient because of an overload at the clinic. Too many patients and not enough care givers. I called and spoke to Elizabeth but nothing could be done she said as that was the decision. WHY and how was that choice made? I am almost 73 and quite healthy so maybe I don't give them enough business or that I am just elderly. This facility has been where I have been going to for the last 30+ years first with Dr. & Cynthia Keys (amazing care providers) and then when ownership changed with Dr. Marie Hebert and Shannon a FNP (or PA). They both left the practice (surprise) and I was then informed (weeks ago) Rachel Hebert FNP would take over as my provider. Now I receive this surprising & distressful news just when I need to be taken care of. Has anyone else been notified about something like this? What a shoddy way to handle the precious healthcare of people.

Yes, the wait times are horrible. This is because folks are not contacting their primary doctors…read morefor their issues. We waited for eight hours but everyone friendly and communicative on the issues I was facing. They did a good job.

I have never had a provider be so rude to me in my entire life. In my opinion, Jeremy Hollingsead…read moreFNP-C is the most unprofessional and inept medical person that I have ever come into contact with!!! He spent 2 minutes with me and made an assumption about knee and wrote me off work. When I told the RN that I did not want to be off of work and asked her to have him come talk to me, she left the room. I could hear Jeremy, through the wall, yelling at her so I walked out to the door of his office and he started yelling at me. And, yes, I raised my voice to meet his tone/volume. What happened to talking to someone more than 2 minutes before making an assumption. The RN asked me to go back into the room. The next thing I know a supervisor came into the room and immediately started lecturing me. She didn't even takt the time to hear my side of the story! I think she was biased against me before she ever walked into the room! His attitude actually started in the waiting room. I was listing to a video on my phone. When he came into the waiting room, he snapped, "If you on your phone were not going to see you!!!" I replied, "I'm not on my phone, just listening to a video." He walked away and I followed. People like him should not be working in the health care profession!!! I will never return to Umpqua Urgent Care and risk being treated like that again! 's

My husband and daughter were taking a break from hiking the PAcific Crest Trail in Roseburg. My…read morehusband wasn't feeling up to par and we went to the clinic to check his blood pressure. We had such a good experience we wish they were our primary care providers! Everyone from the receptionist to the doctor treated us warmly and professionally. One of the doctors who had hiked the PCT but wasn't at the clinic called the next day to leave his phone number and wish my husband and daughter a good hike!

BestMed - Roseburg I…read morecame in after having severe pain & swelling in my breast that persisted 6 days at the point that I went to urgent care. The doctor refused to hear me that I had no symptoms of mastitis - I requested an ultrasound, to which he replied that ins providers would not appreciate him ordering "unnecessary tests" I explained to the doctor that im a breastfeeding mom and due to circulation issues on my right side, I was only able to use the affected breast to feed my child and she is very upset- our home is loosing sleep to which he replied "she sounds spoiled" he gave my breast a quick grope - and kicked me out with a $500 bill, and gave me antibiotics for an infection I did not have. I left feeling unheard - and like women's health does not matter to big pharma. by Monday, my daughters mouth began bleeding, and thats how Dr. Chat GPT diagnosed us with thrush and recommended a topical antifungal. When I tell you the pain subsided immediately and my daughters mouth cleared up the next day I was so furious. not only did they not hear me when I told them I didnt have any symptoms for what they were treating me, they charged me $500 to give me the wrong answer - now they are unable to provide an itemized bill to explain why being seen at their facility cost so much when no labs were performed and nothing was done but a boob grope. save your money and your mental state a huge hit - just ask chat GPT

I can not say enough good things about how well I have been treated at this facility in Roseburg,…read moreOR. The staff is very kind and accommodating when I call and Wendy Z. is very thorough and I love having her for my care. I highly recommend the Best Med in Roseburg!

My first appointment with Dr. Riccalarsen was great, first time in a long time that I felt heard…read more She took time to go over all my concerns (almost an hour unheard of now a days at a doctors office). When the pharmacy made a mistake, they got on the phone right away and took care of that too. Now, to let my new journey begin with a new doctor.

This is a good one! Reminds me of the old time Doctors. She treats everything. She is interested in…read moreher patients well being. She spends the amount of time necessary, not 10 minute visits like most now-a-days Doctors. She is up to speed on all new medical knowledge. She understands obscure medical issues. I use VA medical care but I pay out of pocket to see Dr. Riccalarsen in addition to the VA. She has been my Primary care provider at three different offices and I wouldn't trade her for the world. She now has her own practice. I couldn't be more happy. I had a contenscious issue with her at one point. It turned out I was wrong and she was right. I am glad she knew best. She saved me from premature dimentia by taking me off a medication she had concerns about. She has my respect forever. I RECOMMEND DR. RICCALARSEN.

Hands down the best doctor to work for and to see 100%! I have never met a more caring genuine…read moreperson than him.

This has been my daughter's primary care provider for most of her life and always have gotten…read moreexcellent service from Dr. Jorgensen and his staff. I brought my daughter in first thing in the morning, not for an appointment but to ask a question pertaining to getting a COVID-19 test for her. We were received by the COVID screener who directed us to the clinic window were we patiently waited about ten minutes for the receptionist to finish her phone conversation and slide the window open. The first thing I noticed the receptionist was wearing her mask below her nose, not proper use of PPE. I politely asked her about getting an order for a COVID test for my daughter and she went a little sideways on us, she took a tone and related that my daughter shouldn't even be in the building and that we should have stayed in our car and called in from the parking lot, granted my daughter wanted a C-19 test but she wasn't showing any symptoms but believed she was exposed to it. Receptionist said that it had to be four days after exposure to get a test and also that they wouldn't do the test there and that I would have to take my daughter some where else. In my opinion, not a good example to be setting when your preaching COVID protocols and at the same time your not properly wearing your mask.