They suck had appointment at 1130 for drug screen and its 1240 now people getting called up that came after me this place needs to get it together read more

I don't come to this lab very often, but in the past when I have it can get pretty busy. So the guy at the desk told me my wait time would be about 35 minutes and I waited for an hour just so he can tell me that they don't take my insurance. When he could have just looked at that when I came in and told me that. Bad service. They need to train the staff better! read more

Had to get some tests done at this particular location. The wait is unbearably long, over 1.5 hours and the customer service is lacking. Make sure you make an appointment before going or you are left waiting for long periods of time. read more

Slow as hell! 45 min wait with 8 people in frint of me. I came in for a pre employment pee test. They only give them between 10 and 2. Do not come to this office, disorganized and slow... read more

Mondays and Fridays are the worst days to go if you're in a hurry. You will expect a 1-2 hour wait on average. Most of the staff seem pretty nice minus a Hispanic lady who was quite rude to people unless you spoke Spanish. Very biased, it even showed in her mannerisms with others who were not Spanish speakers. They do offer appointments, so I would highly advise you to make one before coming to this location unless it's Tuesday-Thursday. There will always be a wait, but it's doable on those days of the week. I'm not sure how they can be more efficient, but it would be nice if a quicker system could be figured out. It's hard to go to another location when this one is convenient if you live near Southland Park area. read more

They deserve 0 stars!!! Slowest place ever! Trying to take a drug test and I am new to the area .. Do not have a baby sitter so they told me to have someone watch them .. So I call my boyfriends to take an early lunch so I can watch the kids .. And I lose my place in line and have been waiting for an hour and know one had moved !! In organized .. Understaffed !!! Crap crap crap ! read more

Poor service. The guys forgot my daughter's case，we have been waiting until waiting lobby was almost empty .

Horrible service. This is my first experience outside of Kaiser in years. I walk in the lady at the fron desk was extremely unfriendly and acted like she hated her job. The lady who called me back to draw my blood and do a UA rolled her eyes when I told her I forgot about the UA I didn't need to go. She copped an attitude and said "Fine I will just eneter you information since you won't even try" again she rolled her eyes many time as I told her how rude she was being. read more

What's the point of setting up an appointment and having to edit 1 hr before being seen?

My issue was with staff that draws blood. It seems they use very inexperienced people. In my case, the lady forgot to release the tourniquet so the blood would flow. This resulted in her jabbing the crap out of my arm, no blood flowing and finally causing me to feel bad. Will not go back here ever! Avoid if you can read more

Sitting here wasting my time, they have stupid and dumb staff, I came in to do a drug test and had to use the bathroom badly, so I went to use the bathroom first becuase theirs noway to wait for my drug test if theres a long as wait, im not holding my bladder if im 3 in line for 15 minutes, for some stupid retarded ass reason they labeled me as someone who cant urinate, and put my file on hold, and had me sitting here for no reason. So I got up luckly ask them how much longer and they said they put my on hold cause I cant urinated which is not true, I told them I can urinated now, and so now I am still waitin and someone who came after me just passed me and got their test first. I dont really understand how they hirer and who does the hiring process but they hire really incompetant people and even the remaining staff is incompetant.....please shut this place down or review your staff for performance of anytype especailly for understanding what patients are here for, dont put them on hold for something they dont have issues with. read more

This place is AWEFUL!! Not sure why employers use this place for drug screenings! I waited an hour! Then the dumb ass clerk forgot to give my paperwork to the tech doing the sample so I watch a person go in front of me. I'm like wait I'm nexts. There like we left your paper up front sorry 10 more minutes. Bullshit! read more

Terrible service. All I was trying to do was drop off lab work. I waited 25 minutes and still wasn't called up so I could just drop off. If there was NO STARS that would be my rating. Awful place. read more

I brought my mother-in-law to be to get her blood drawn, Donna E. was an amazing lab tech, not only did she get the blood drawn right and the first time; she was such a nice and kind person and provided such excellent service. read more

Never again ms olive I think that's what her tag said she didn't even present herself was the rudest person I've ever delt with I've never written a review about anybody but she was so rude I sat down she told me to make my fist half hard then she said let go slowly well I let go to fast and she looked at me like she wanted to punch me then I had to do a urine test well I couldn't go and she started talking to me like if I was stupid rudest costumer service and I been coming here since I was small read more

I don't even want to give any stars for this place. It's awful. There are six people in here waiting, just six. People are waiting for two to three hours. Apparently, there are three people in the back drawing blood, and we're still waiting. One woman waited almost 45 minutes AFTER her appointment time, and she had showed up early. I did not make an appointment, I'm only hear for a drug screen. Such a simple thing really, just pee in a cup. I'm going on an hour and a half waiting. I watch them put everyone's paperwork before mine. It's just ridiculous. What makes it worse is that no one is bothering to say anything to anyone. Everyone is loudly complaining about the wait, and the staff blatantly ignores it. No sorry for the wait, kiss my ass, nothing. On top of that, most people here have been fasting 12-24 hours for their blood draws, so you know they're cranky. The customer service sucks here. I wouldn't mind waiting if only there was COMMUNICATION. Why in the world am I waiting an hour and a half to pee in cup? Shut this place down. read more

The wait is very, very long here. They make you wait over an hour, even for a lab drop off. How difficult is it to just take the specimen? It's already pre-labeled for crying out load. The staff is brusque, rude, and need a lot of training in extra personal skills. I dread coming to almost all quest locations. The staff are always less than courteous. read more

This place is maddening. You CANNOT talk to a real person on the phone if you have a question. POOR CUSTOMER SERVICE!

Horrible horrible horrible. Three hour wait times. No organization. Only one person doing drug screens. Never ever go here.

I wish I could give them less stars. Woman at the front window was rude and disrespectful. I had an appointment which she disputed stating she had no record of an appointment. I gave her the confirmation number, and she miraculously found it. When I entered there was only one person in the waiting room ahead of me. She stated it would be a few minutes before she could check me in, I waited 20 minutes after my scheduled time so she could get "caught up." Her words. Was 35 minutes before I could get a UA done. Remember there was only one person in the waiting room when I arrived. Front desk staff was curt and disrespectful during the entire experience. read more

The tech who took my sample Xavier, started a conversation with me about medical marijuana, then stated that for 250 $ he can ensure I would "pass" my pre employment screening. read more

Had an appointment today and I ended up waiting for over an hour before I got called to go in the back for a urine drug test. That is simply ridiculous. However the staff members were polite when I interacted with them. read more

Been here for over a hour n half just to pee in a cup...if you have all day a great place but if you have things to do stay away