This urgent care was wonderful. Parking was plentiful, and it was very easy to access right off the…read morefreeway. The office was exceptionally clean, and the staff was super friendly and welcoming. We arrived at a good time, so the wait wasn't too long either. I noticed some of the previous reviews weren't very helpful or reflective of our experience, because ours was 100% positive. I would absolutely come here again. My daughter was treated for bronchitis, and we're hopeful she's now on the road to recovery. ‍

Do not come here and requesting my insurance Remove them from referrals…read more Arrived at 7:52 PM after being referred by an advice nurse, expecting to be seen since Sacramento Urgent Care lists last patient check-in around 8:00 PM. I was turned away and told they had already stopped accepting patients at 7:45 PM. The advice nurse had also tried calling around 7:30 PM and received no answer. What was especially concerning is that the clinic was not busy at all--there were no patients in the waiting area, and staff were sitting at the front. A staff member stated they had already "closed everything up" and were ready to go home. This was not a situation where the clinic was overwhelmed. I arrived before the stated cutoff time and was still denied care. This experience was inconsistent with their posted hours and creates a barrier for patients relying on accurate information to access care. If the clinic chooses to stop accepting patients earlier than advertised, that needs to be clearly communicated.

Vivant Health has been hostile, dismissive, and openly unhelpful. They repeatedly refuse to answer…read morebasic questions and stonewall requests for information. For over a week, I called simply to confirm whether an urgent authorization was received or being reviewed. Instead of providing a straightforward answer, I was treated as if I were asking for something unreasonable. I was given incorrect information twice, which directly (and purposefully?) delayed necessary care. On Christmas Eve, I was told they could not assist me because they were closing and was made to feel like I was an inconvenience for even asking a simple question. The tone was rude, curt, and completely lacking in compassion. Honestly, their behavior has put my loved one's life in danger and we will be changing plans as soon as possible. Beware.

This group is a complete life-threatening fraud. They delay and deny life saving care constantly…read more Avoid them like the plague! Their new name is Vivant- the fraud remains the sane.

I have had Dr lee for over 20 yrs he is definitely one of the best at Sutter.Im very thankful to…read morehave him in my life. Hes been there for me in some pretty serious situations over the yrs. Hes beyond 5 stars as a Dr !

He really listens to you and talks with you, not at you. He's kind and I've been his patient for…read moreabout 12 years. There is always a Nurse Practitioner or a physicians assistant on hand to cover for him when he's out of the office. I drive 50 min to his office rather than changing MDs after I moved out of the area.

I've been running our "ship" solo this week while my wife is away, and things were going great…read moreuntil my mother-in-law broke her ankle. Unfortunitly she suffers from extreme medical anxiety and a fear of hospitals, so getting her to agree to treatment was a major challenge. We decided on Elk Grove Urgent Care on Bruceville Road, and I couldn't be more grateful that we did. The entire team, from the front desk to the nurses and doctors, were incredible. They didn't just treat her injury; they managed her fear with genuine empathy. They were patient as I reiterated their instructions to her, ensuring she understood the seriousness of the healing process so she wouldn't miss her upcoming summer plans. Why I Recommend this Team: Patience & Clarity: They answered every single question thoroughly and never made us feel rushed. Above & Beyond: They actually helped us all the way to the car after the appointment to ensure she was safe and comfortable. Calm Atmosphere: It was a much better experience than a busy hospital ER for someone dealing with high stress. If you're looking for an urgent care team that truly cares about their patients as people, this is the place. Thank you for turning a stressful situation into a manageable one!

Suite 120, balding white man: the rudest, snidest man in health care i've ever had the displeasure…read moreof meeting. I came in after having an asthma attack induced by my seasonal and cat allergies: i work at an animal shelter, I double my allergy medication every day just to be able to work with cats in need. I also have asthma. Man makes a snide remark about how it's "Interesting" I work at an animal shelter, and laughed at me saying "Well there's not much we can do to keep you away from cats at an animal shelter." When the only reason I came here was due to workers comp follow up and direct suggestion from my work to get seen and possibly see if there are any antihistamine/allergy/asthma solutions/meds/advice they can give me. Absolutely abysmal service from this man in particular. I left without being seen and am going to another facility. 10/10 would not recommend.

I have been going to this office for almost ten years now. Sara was my doctor before but I switched…read moreto the another doctor a couple years back because of Sara's attitude. Today I went to see Sara for a health issue because my doctor had no earlier appointments. Once again the same thing had happened leading me to leave this comment for future patients. It was another appointment where Sara tries to rush you out of the office. Sara continued to shut down anything I tried to say regarding the medical issue. Sara has a direct approach and I get that but this does not work for everyone. I tried to discuss over the past week my medical issue leading up to my visit and Sara continued to shut down what I was saying. Saras response to me was "so what are your symptoms today" then cuts me off again while I'm speaking and continues to say "so what are your symptoms today". I took time off work to be seen and looked for help from a medical professional. Patients should feel heard not shut down. This experience was awful and really uncomfortable.

Ever since my acne-ridden high school years I have suffered from a mild condition of seborrheic…read moredermatitis. For those not familiar with this, its a lifelong skin condition that causes inflamed, dry patches on your skin. Unfortunately, every blue moon (a phrase that my mom likes to use) I have a small flare up around my nose. Of course situations like this always occur around the time that you have to attend a special event. In this case, my wife and I have a small San Diego/Las Vegas trip quickly approaching. Previously, I have been prescribed medicine for seborrheic dermatitis through my physician, Dr. Sara Dougherty. Due to the fact that I was out of refills, I was under the impression that I would have to schedule a regular checkup in order to have Dr. Dougherty prescribe a refill. Fortunately, one of the office assistants suggested that she could send a request for Dr. Dougherty to prescribe a refill without me having to physically visit the office. Within 2 hours Dr. Dougherty had sent the prescription to my local CVS! Talk about efficiency! Thank you to Dr. Sara Dougherty and her awesome team! Now I can walk around confidently, Seborrheic Dermatitis-free!

The care is great, there are some positives about this place but their systems are broken & the…read moreoffice manager/anyone in charge does nothing to fix it. Calling in for anything, I've waited an hour before, most of the time it's over 30 min. No call back system. You leave a message for referral or to schedule an appointment, no one calls back. To get into the Dr? At least 3 months. You're waiting for a referral to be approved, you find out the specialist never got the fax. The Dr's are so overbooked, I feel like I have to rush because I don't want to make them late for the next person. I will be looking for another primary, this just isn't normal or anything I want to continue to deal with.

The staff is great and they have a great PA and doctor who actually listens to every little thing…read more Highly recommended.

I had an appt for a TB test for work at 12:20 and arrived about 5 minutes early. I waited for over…read more40 and didn't see a provider until 1 pm only to be informed that they don't take Medi-cal and are not allowed to take payment for out of pocket services. No information about this on the website. HUGE WASTE OF TIME. Extremely disappointed by this service.

I came in with a lower back muscle strain and was seen by Tonya. She was great! Very professional,…read morehelpful, and timely. The check-in system was easy to use and schedule and the clinic was clean. Would definitely recommend to others for quick and easy medical care!

No accepting new patients. After the receptionist took all of my info they informed me.read more

I have been a patient of Dr Herbelin-Farrar for almost 10 years. Her office is located in the…read moreSutter Medical Plaza Greenhaven. The drive is about half an hour for me but totally worth the drive! She is the best primary care physician ever! She is very patient, friendly, nice, sweet and very professional. Most importantly, she listens to my all concerns and always provides clear instructions or recommendations. I meet with her at least once a year for my annual checkup and for my flu shot. Whenever I see her, she is always smiling. She doesn't judge her patients. She treats all her patient with respects. I would totally recommend her to everyone I know. But of course it depends if she accepts new patients or not :). All the medical assistants and staffs in the office are all super nice as well. If you need lab works after seeing Dr Herbelin-Farrar, there is a clinic down the hall. Super convenient!

Dr. Niazi is fabulous. Besides that he's an amazing doctor. Besides, the doctor is very caring the…read morestaff is also great.

Best doctors Dr. NIazi truly cares about his patients I've been going her for two years and always…read moregot A-1 care he shows true compassion and kindness and care for his patients I highly recommend this medicine.

Horrible experiences. If possible, try to find a different Sutter office or try to get insurance…read morefor Kaiser or UC Davis Medical Center. This Sutter location refuses to let me schedule appointments and insists I have to wait months to see my David Lin, my PCP. This terrible location intentionally only offers appointments through PAs to save money, and the PA that does work at this location, Rachel Basulto, gives terrible medical advice and rushes appointments. For example, I have family history with metastatic melanoma (skin cancer). My mother passed away from it, and three other close family members were diagnosed, yet I was told by this Sutter clinic that this doesn't matter and there's no point in worrying about cancer but they would refer me to a derm. They didn't. And then they refused to give me a referral. When I asked other family members, they said all their doctors/PCPs insist they get checked annually by a derm. Funny that Sutter doesn't think I should do the same. During another appointment, I was having chronic neck pain, and instead of listening to me and trying to diagnose me, I was just given a generic printout of helpful "flexibility exercises." lol. ok. Also, when I had a routine physical here, I was told that they scheduled an appointment at the Sutter Lab next door for bloodwork. lol nope. I was lied to and had to go to a different location. Amazing customer service here. Sutter also got my medical records mixed up with another person (doesn't this violate HIPAA? LMFAO) and locked me out of my online Sutter Health account because of it. Avoid at all costs.

Dr. Lin is the best family Dr. he is prompt, assuring, warm hearted and super knowledgeable .read more