Making appts are booked out, especially on weekends. Definitely schedule way ahead. I won't come here without scheduling an appt. Fyi most of their Phlebotomist they have are new-new, no phlebotomy experience. They gotta start somewhere. Lots of turnover. They usually leave after they get the experience and go to the hospital. Hence, the picture she pulled the needle out and scraped my skin. She couldn't even feel my veins either. read more

Quest Diagnostics - When she pulled out, she too scrape my skin with the needle. - Laboratory Testing Near Me - Sacramento, California

I tend to have a vasovagal response to needles (pass out/ get really dizzy from blood pooling to your legs). I always tell the phlebotomist anywhere beforehand, so they are aware. I have been to this location 3 times recently and all times the phlebotomists have been incredibly empathetic and caring. In the past at other hospitals or labs I have dealt with so much judgement from health care workers for a symptom I have almost no control over. This is why I will always go to this location from now on. I visited this location yesterday and the phlebotomist even offered to let me lay down while getting the blood draw, which was truly going the extra mile for me. Thank you Timberlake Quest Labs, I'll definitely be back next time :) read more

Disappointing Experience with Delayed Results!!! I rarely leave negative reviews, but my recent experience with Quest Diagnostics was frustrating enough that I felt compelled to share. I had routine lab work done and was told the results would be available within a few days. Instead, I ended up waiting almost two full weeks--with no updates or explanations. I checked the patient portal multiple times and even called in to follow up, only to be told the results were still "processing." There was no urgency or accountability on their part, which made the delay even more stressful. These were tests that should have had a quick turnaround. When you're waiting on results that affect your health decisions, two weeks feels like forever. I understand that delays happen, but clear communication and transparency go a long way--neither of which I received. I won't be using this location again unless absolutely necessary. read more

Honestly i haven't had much issues with this location it is my go-to location. The staff is friendly to me all time i see other reviews saying other wise and it just makes me believe those people are insufferable. I genuinely dont understand why people dont like this location lol. I always book an appointment like 2 days prior and always get it only thing is if u aren't on time you're skipped simple as that. read more

incompetent staff and horrible experience all around. If you want to speak to someone dont come here expecting to figure out things and people from all languages shouting trying to figure out how the tablet works but staff don't help. read more

Easy to make appts. Young lady was professional yet friendly. Whole experience was easy peasy

Very unprofessional came in one minute late for an appointment. Said due to the fact that we was one minute late we have to check in as a walk in.. so I checked my husband in all for them to say they are not excepting anymore Walk ins after an hour of us sitting there waiting.... read more

I scheduled an appointment online which was very simple and easy...I was actually 20 minutes early to my appointment, check in is through a tablet, you scan your CDL and then your insurance card and then take a seat. The lobby is pretty basic, theres a lot of chairs and a tv and everything is white/plain but I dont expect it to be too comfortable since the process is quick and easy. I was actually taken in early (since I arrived early) and I was in and out of there in less than 10 min. I had my blood drawn and it was painless compared to other places. Overall, I would definitely recommend this location for some quick lab services. read more

Really unprofessional online and on the door it says accepts walk ins I came in at 3 signed in as a walk in. At 4 they stop accepting walk ins every one with an appointment was seen by 3:45 I sat there for the additional fifteen minutes in an EMPTY ROOM. At 4:00 they come out and tell me they are not excepting walk ins. They should really make that clear online and take the sign off the door accepting walk in's. read more

Was impressed with how quick this service was. I had an appointment and I was in and out in 5 minutes. Place was clean, the phlebotomist was really nice and she was quick. read more

Google maps says they close at 4:30 and even says so on their door. When I got there at 4:15, doors were locked. Why leave the hours on the door saying you close at 4:30 when you lock up at 4. Misleading and will not be coming to quest again. read more

If I could give a zero I would Schuedle a glucose apt and they told me they couldn't do it bbecause they close at 4 and my apt was at 340 . Now tell me how is that my fault ? Why would they let me Schuedle if they can't do it . Every person who walked in they rejected them befsuse they are just trying to clear out to go home . Rude service and rude people !!!! Lost wages due to rushing here !!! read more

Another round of blood testing. Natalya was great! She was very nice when she walked in - apologizing for the long wait time because they were under staffed (I waited 20 minutes even though I had an appointment), she found my tiny little vein on the first time & was super gentle. I didn't feel any pain or poke when she went for it. Overall, I recommend Natalya when coming to get your blood drawn, especially if you have small veins like me. Thank you Natalya! read more

Honestly don't have a walk in system or availability if you are not willing to accommodate walkins. Yes, appointments are priority but why are walkins being told that service is not guaranteed and we can wait all day long and still not be helped. Please come up with a better system if you are not "promising" any service for walkins that checked in. Ain't nobody got time to waste 8-10 hours a day, that's ridiculous! read more

I been going to Quest for years and this location was by far the most unprofessional one of them all . Left my OB appointment across the street having to do some very important prenatal labs and popped my head in there to see if they would of be able to have time for a walk in as I understand a waiting room with at least 5 people is full enough to make a appointment and I usually always schedule a appointment but these labs needed to be done ASAP and this particular time I saw there was only one person in the waiting room so I checked in and sat down.. this was around 2:50 in the afternoon I wait for about 10 minutes as I'm waiting another person walks in with a scheduled appointment that appeared to be for 3pm now there's a total of 3 of us just waiting with still no acknowledgment from anyone (mind you there were no patients in the back either) I wait another 10 minutes one more person comes inside so now it's 4 of us sitting in the waiting room and still no acknowledgment from anyone on the staff . Finally around 3:18pm an older Hispanic lady with glasses comes out to say"Are all of you guys here for appointments? If not you can forget it I have to leave and theres only one person working and we have appointments and close at 4 " I informed her I've been here since 2:50pm can you do one walk in ? This is literally the emptiest quest I ever been to .. She continues to turn around talk to someone else and go back behind the closed door . I wait another 30 mins since I was waiting for my ride to come back just to see if they would see me after they've seen everyone else here waiting ..nope all of other people who came in after me have been seen and been gone place still very empty even saw one phlebotomist try and do the right thing and check with me to see what I had and I see someone stop her and tell her not to . It's unbelievable the lady lied clearly it was more than one person working . Waited almost a hour in total no one else even came in after the 3 people and they still wouldn't see me. Please shut this Quest down or hire new employees . It's clear from other reviews customer service, patient care and staffing is an huge ISSUE . Dealing with someone's health should always be important. You could tell these people didn't care and clearly just didnt want to do their job and wanted to just enjoy a slow rainy day at work until closing . read more

Quest Diagnostics - Empty waiting room no one in the back either - Laboratory Testing Near Me - Sacramento, California

I highly prefer this location. For over 6 years now, Not only convenience of this location but every visit I have had has been great. Always friendly, professional, quick, and easy. They also did amazing with my 1 year olds lab work! read more

Like scheduling in advance because it doesnt take as long to get in and out. Even easier when i just sign my dad in on my phone instead of having to go inside to sign him in while we wait in the car. read more

Quest Diagnostics - Empty room! - Laboratory Testing Near Me - Sacramento, California

I absolutely hate this lab, they never answer the phone and will turn you away with no attempt to provide basic customer service. The only reason we have to deal with this place is because our medical provider doesn't have any other lab alternatives. In my opinion Quest is a barrier for people to get adequate health care in my community. There needs to be a complete business practice overhaul here that pays attention to basic customer service; ability to answer phone calls that compare to other medical providers; communicate effectively lab policies for locations specific for required appointments; and streamline patient wait times to limit over crowding in lobbies. COVID is no longer an excuse for managing the ever changing needs of the community. This business makes things harder for everyone: patients, staff, and the referring medical offices. read more

Chose another location. I waited 20 minutes just for a receptionist to tell me I had to go to another location as they were full. The auto check in machine could have warned me. I had the pleasure of stopping into the Cameron Park and the Lodi location on the same day and they both were exceptionally managed. read more

I don't leave reviews generally, especially now due to COVID. I understand ppl have staffing issues. Although a certain level of customer service and support should be provided at all times. I had a scheduled appt for 1:40 I arrived late 1:48 ( due to nausea caused by my pregnancy) Long story short I attempted to check in via the kiosk and phone and was unable to. So as instructed I waited for a tech to come out and after 10 min one finally did. She asked if anyone needed assistance and there were a total of 3 ppl that did including myself. She assisted the two and went back to the back. I contacted the 1800 number and spoke to a rep that stated they'd reach out. After that call a Tech finally came from the back asking if I had an appt and let me know that if I'm late it's my fault ( mind you they have a 10min grace period) As well as informing me after I showed her my appt reminder via text with the location attached... that if it was not for their office they would not be able to assist me. After she went to the back and brought out her appt sheet she again asked for my name and eventually found me on their appt list. I finally got seen at 2:32. My advice should anyone from Quest review this, is to train your Phlebotomy Techs in customer service (they should already be trained in bedside manner) also attention to detail, and maybe get a receptionist. I know we're in the tech era and computers have taken a lot of jobs making it more cost effective for the company but when you have ppl (one of the ppl I mentioned above) in your waiting room with stool samples waiting for 30 min that's a problem (these are supposed to be kept at a certain temperature). Hopefully this was just a one time issue, because I have another appt coming up. read more

Quest Diagnostics - Front of location - Laboratory Testing Near Me - Sacramento, California

If there are minute star I'll not hesitate to put -5 star for the worst and rude service. I made an appointment for my 1 year old daughter blood test at 3pm on Jun 07. I arrived just 5mins late at 3:05pm, and for that reason, the receptionist terminated my appointment without hesitation. There was no one waiting at the waiting room also. I'll tried my best to have my daughter ready, but unexpected things always happen to kids. Come on, just 5mins late and the service is cancelled. I had to ask to leave work early, and yes, She wasted my day. I'll never ever come to this place again. read more

Excellent customer service!!! I went the Timerlake Sacramento location after experiencing horrible customer at the Land Park location. The Timberlake location is a great location to use as an alternative. It's best to schedule an appointment. I was very pleased they provided excellent customer service: 1. They greeted patients as they came. 2. They politely told patients to check in. 3. They apologized for the wait which was not long. 4. The phlebotomist was competent. read more

I have to give at least one star to give review. They are really zero stars. Quest labs are poorly run with people who are lazy and do not care about patients. My mom's doctor placed urgent lab order at 10a on a Friday. The Quest in South Land Park said there were no orders and sent my mom away. There was no offer to call the physician or clarify the order. They do this very routinely stating no orders when indeed there are orders. They do this to minimize their workload or they are just plain idiots who do not know how to read a computer! Then they continued to tell my mom which labs open on a Saturday. We go to this lab at 8a on a Saturday morning and the line is 50 people deep! Lots of elderly and sick people. Are you kidding? Everyone was complaining in the waiting room on how long the wait was for labs. I asked the technician who registered us, she says this is a typical Saturday. If they know demand is so high, why don't they staff up? These are sick people that you are talking about!?!? Obviously they think these patients won't complain because most of them are immigrants. Well guess what? I'm filing complaint with CDPH for poor care. Somebody needs to be the patient advocate! Poorly run labs with lack of patient care experience! Sending patients away when they have urgent lab orders! Claiming they have no orders from physicians is unacceptable. No offer to call physician office or to seek clarification is negligence!!! read more

Quest Diagnostics - Lines out the door on a Saturday morning! - Laboratory Testing Near Me - Sacramento, California

They had me and my child waiting in the lobby for over a hr for an appt they make you check into a kiosk that don't work and then forget about the patient you have to walk up to the desk and wait for an employee to get some attention I highly wouldn't recommend this place but my child pediatrician sure did recommend to me because the other quest on 65th university stuck my baby in both arms for a blood draw and no blood came out they need the proper training at this point or shut down and make room for the real phlebotomist read more

Quest Diagnostics - Me still sitting and waiting - Laboratory Testing Near Me - Sacramento, California

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Crazy how many ppl are here and so many ignoring social distancing. They are literally coming here in droves! Wear a mask and keep apart ppl. The health workers here have set up a desk at the front door to make sure ppl abide by the rules but they can only do so much. We made an appt so we could get in and GET out and even those are not on time! So go at your own risk.....just saying. This is not a reflection on the employees it's a CUSTOMER PROBLEM for once! read more

I have had to come here twice in a week. During this covid, they are providing pagers and letting you sit in your car. I love this system and wish they would use it moving forward. Besides the pagers, the staff has been great from the people who sign you in to the ones who take the labs. The process was seamless. The wait was a little longer this morning than it was the other day and that is why I am thankful I was able to sit in the car. I can tell this place is busy, but they are so efficient, it makes it painless. read more

Never coming to this location again I scheduled my glucose test for 11am online and went to my appointment on time got called in just to tell me I can't be seen because it's close to closing time at 12:00. If they close at 12:00 booking online specifically for glucose test shouldn't be an option I wasted my time coming and no one helped me rescheduled an appointment. It's like they didn't wanna do their job, they denied my glucose test but they still kept taking walk ins. None of it made sense to me and it was so unprofessional, first and last time I come to this facility. I made this appointment earlier in the week if timing was an issue I don't understand why I wasn't called to reschedule or to come in sooner it's not like I made this appointment the night before. They didn't bother to accommodate or anything! Don't waste your time here Elk Grove location is so much nicer and efficient. read more

Rude workers! They are requiring you to wear a mask even though no where else does! They didn't have any masks for me. They ask you for your id and insurance card to check in but then ask you for it again once you get inside.... POINTLESS. Just very annoying ! read more

If I can rate them a zero I would. They are so unorganized, never on time, horrible customer service even with an appointment time. Drive a little further to go to Elk Grove location. read more

Natalya draw my blood today, very nice approachable and friendly, she draw my blood so easy even I a little bit dehydrated, thanks a lot natalya read more

I walked in and got seen within literally three minutes! Darrel made the whole experience fantastic! I appreciated his kindness so early in the morning. read more

Very good service and thorough. Checking in was very simple and straight forward. The ladies were very courteous

I had a 8:20 appointment at the Timberlake location, at 8:30 when I walked out, 4 people from 8:10 were still in line for their blood to be drawn. Seems like they schedule four appointments every 10 minutes, I do not know if the staffing is sufficient to support this? Anyway, I had to drop my daughter to work, so, still fasting at 9:15, at checked in at the Laguna location, I checking in at the Kiosk and waiting another 30 minutes and explaining the situation to the staff, the response is rude "No, we don't take walkins!" Even if your other location messed up? There is a monopoly in labs, health care system in US and we customers have to put up with it. read more

The front desk ladies are incredibly rude to people who have trouble understanding. And the person they were being rude to, had finally finished checking in and the front desk ladies just laughed and shook their heads. It is very clear that they are so disrespectful to people who can't speak English that very well. My heart broke for this man seeing the way they spoke to him. If I could, I would give no stars at all. This was the first time I ever took my mom to her appointment, usually it's always my dad taking her. And they both don't speak English that well. I really hope they aren't rude to my parents and other patients like how they were rude to that innocent man. Very very bad experience. read more

Never thought much about writing a review for a lab, but since this once a year necessity was more like a comedy of errors, I couldn't wait to place my disgruntledness on paper (or actually computer). I'm sure everyone even minorly involved isn't even aware or could care less of this inconvenience but myself. I have been going to the Mercy Family Health Center on Hospital Drive in South Sacramento for several years. Right next door to them is (or was) Quest Diagnostics, which is where I would take my doctor's referral to get my annual blood taken. Since blood should be taken from a patient that has fasted overnight, I of course took my slip home with plans to call the lab and schedule an appointment. After getting home, I noticed that the only address and phone number listed on my referral slip is my doctor's office. I seem to recall that there used to be a number and address automatically on the slip as an aid to let someone know where to go and how to get a hold of the lab itself. But since only the doctor's office was stamped on there I thought, well I guess they are now scheduling appointments for the lab. After getting the fax machine, I had to call them again and key a different department. After informing them that their fax machine goes off when calling the appointment scheduling number, the office staff member on the phone makes me feel stupid for calling. "No we do not schedule appointments for the lab!" No other help or polite apologies were offered. Eventually I go online to find out what to do next. I find what I thought was the correct address of the lab and schedule an appointment. The process was very simple and easy. And I got a confirmation e-mail with the date, time and address of where to go. On the morning of my appointment, me, being a participant of this comedy of errors, drives to the building where I had always gone before. The sign is no longer there and it appears to be under remodeling construction. The sign that was posted explains that they have relocated the office. I look at my address again and realize that the address has changed. Instead of Hospital Drive, it is on Timberlake Dr., which is still very close to where I am. So I proceed to look for this address and drive up and down the street several times to no avail. Can't find it anywhere! The Quest Diagnostics sign or even an address number seems to have eluded me. I don't have a phone number of the lab, because it isn't listed even on my confirmation slip. I end up going all the way to my doctor's office to get directions. The receptionist tells me, its right next door. I'm like, really? Obviously I won't get the help from her. I go back to the former lab and read the posted address again and notice that it says they are near the Target shopping center. Yay! A clue! Finally, I catch a glimpse of the lab and make a quick turn into the strip mall. Success! But now I am 20 minutes late for my appointment. When I arrive to sign in, I apologize for being late and explained that I was lost finding them. The receptionist was very sweet and said "no problem at all". I sit down in the reception area and wait, and wait, and wait. An hour and 15 minutes later after seeing other patients come and go, I went up to the reception desk to see if I was overlooked. She says, "I'm entering your name into the system right now". Even though I expected to wait because of being tardy, I was a little suspicious that my info was finally getting entered in at such a late time period. After a little more waiting, I finally get called in with a "sorry for the wait" response. Five minutes later, my blood is drawn and I'm back outside to get home. What a waste of my morning! And if you are reading this, I hope it wasn't too long winded and a waste of your time either. I just had to get all the annoying details down while it was still fresh in my mind! http://www.youtube.com/watch?v=isXi0KjMvfU read more

I had scheduled an appointment earlier. Came in and scanned my QR code with no problem. New here, Found out that I needed to have paperwork sent to Quest from my doctor. Got the paperwork faxed to the receptionist and I was put back in line after being paused, not canceled. Tony, the Phlebotomist was an expert. I didn't even feel the needle. She was professional and friendly. A great experience all n all. read more

This place is a nightmare even when you make appointments!!!! I made an appointment last week waited 2 hours . Did a walk in at 7 am just to drop something off she said I don't know if we can get you in. I said just to drop this paper off ?! She said yep go have a seat. I waited an hour asked when she came back out she said sorry more people are checking in they come before you! It's infuriating they are incapable of taking a peace of paper!!! Ridiculous! This place deserves a 00000 read more

Please send your front desk employee home when she's coughing and sneezing . Some people do not want to get sick from coming here getting a regular blood test Thanks read more

They ask you for the prescribing Doctor's complete street address and phone number. Processing lab employee does not call your MD's office to get that information for you. Why? A. Because it is not their job. B. Because they are too mean to care about patients. TERRIBLE STAFF ATTITUDE. read more

Quest Diagnostics - Clinical Lab with a cynical attitude! - Laboratory Testing Near Me - Sacramento, California

Yo...try not to be so impatient with old people when they're working with the iPads. The tablets are supposed to make it easier on you and them but if it's not easy for them, you have to find a way to be helpful to them without being frustrated and sarcastic. I know you deal with this all day but it's your job to make these experiences easier. read more