I brought my husband here bc he was having concerning right side, abdominal pain. We walked in and…read moreno one was at the front desk to start and two people were in the waiting room. It didn't seem busy at all. When the desk attendant did show up, she said there a people ahead of you and I can't help you right now. No hello, how are you, nothing..... it was very dismissive. For an urgent care clinic this is unacceptable. She asked us to sit down and she'd be with us when she could. I expected to be able to sign in or at least fill out paperwork while we waited. My husband was so put off by the not so warm welcome we ended up leaving. Do not recommend.

Walked in and in less than 10 minutes I was registered. The receptionist (Jaileen was it for today)…read moreasked what was wrong and passed me a tablet to fill out the registration "paperwork." She then started typing away and a few minutes later 'twas time to cough up the copay for today's proceedings. Seems like I'm coming down with bronchitis, BTW. Since I walked in at 2:45 pm, being taken into the back @2:56 pm not horrible Clinician on duty was/is Leighanne J. Before that the assistant (Rachael) came along, took me to exam room and did all the preliminary mumbo jumbo such as history, meds, allergies, etc. She lunches it all in her laptop and tells me the "provider" shall be in shortly. I was the only patient in the joint (one was leaving after I arrived) yet it took the "provider" another 16 minutes to show up after the PA and her laptop left me alone in "Exam Room 1." I suppose it's pretty good that I'm not urgently ill if this is supposed to be "Urgent Care." If I WERE urgently ill, I'd likely be headed to ER instead, but I digress. Leighanne was pleasant enough I suppose. She spent a few minutes listening to my lungs and looking into the dark abyss of my yapper. So long story short: I was right about bronchitis. She went off to go do more computer crap and before U know it I was prescribed a steroid, an inhaler and antibiotics. Then she came back with my discharge instructions (no time off work: CRAP!) and sent me on my way. Altogether I was in there roughly 32 minutes...I guess I can't complain too much since one often sits for much longer periods whenever one deals with the mysteries of medicine and its minions. BTW: they test for COVID also. So if you feel a little low and got nowhere else to go, uh: here you have it. "Get well soon!"

Ver impressed with the level of knowledge and professionalism at TBI. I called for an appointment…read moreafter my MD referred (pre auth done prior and approved already) me here for an MRI. I was able to get an appointment next day, did not have to wait at the office, and images were easily accessible on the portal. The staff here made the experience superior and 10/10 will return.

They confused my record dates which has been a significant issue. However, they are very polite…read moreand cordial and on time with the appointments.

I made a same day appointment at a time that worked for me. Check in with the app as well as the…read morefront desk was a breeze. Where this business excelled was its staffing. They apologized it seemed for everything. So humble. No arrogance whatsoever. My nurse was Amari and she was phenomenal! She was cracking jokes and putting me at ease under my circumstances. I never felt judged. And her blood drawing skills- best Iv ever experienced! She was so gentle. The head nurse was Megan and she was extremely professional and friendly. I loved that there was music playing and the staff could be heard laughing. I wish this was a primary care practice!! I would love to be seen by this staff as my regular physicians. If I need to, I'll go out of my way to come here first for urgent care. Recommended with no hesitations.

I wait time was less than 10 minutes. Quick and smooth check-in process. I have a lot of medical…read morehistory. They listened, examined and treated me. Every staff member I met was very friendly. I would highly recommend them!

This imaging center is very professional with excellent care. I've been here several times and the…read morestaff is consistently respectful, accommodating and timely - on the phone and in person. Front desk staff is efficient and cordial. Never have had to wait long. They get you right back on time. Special shout out to Megan and Kate in Scheduling and the tech TIM. Every time I've been to St Pete MRI for myself or accompanying someone else, Tim is detail oriented, calm, courteous, and makes sure everything is comfortable for the patient. He kept me informed of each step of what to expect and gives options for comfort - even music choice. I went with Calypso. :) Their nurse(s) have been very nice too. During a stressful medical experience, these professionals with positive and caring attitudes can make a world of difference to patients. They also have cutting edge technology available and neuro-imaging specialist radiologists.

Absolutely impossible to get a live person on the phone. I tried every combination that their…read morelittle AI voice offered and none of them got me a person. I tried saying operator, I tried saying agent, I tried saying Help! As a last resort I even said that I wanted to pay a bill and that didn't work either. My PCD wanted some X-rays. He gave me Saint Pete MRI as one of the options. The AI told me X-rays were walk-in only, but I wanted to know if they accepted my insurance and could not get an answer from the AI and live people don't answer their phone. A month goes by and my wing man Gary needed an MRI. His doctor faxed an order, and Saint Pete MRI called Gary with an appointment. Apparently, this is the only way to get service. When I dropped him off I went inside and asked if they accepted my insurance for future reference. The answer: NO. Just as well that they don't accept my insurance, because I would not like to give them my business.