[[HIGHLIGHT]]Absolutely impossible to get a live person on the phone. I tried every combination that their little AI voice offered and none of them got me a person.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I tried saying operator, I tried saying agent, I tried saying Help! As a last resort I even said that I wanted to pay a bill and that didn't work either.[[ENDHIGHLIGHT]] My PCD wanted some X-rays. He gave me Saint Pete MRI as one of the options. [[HIGHLIGHT]]The AI told me X-rays were walk-in only, but I wanted to know if they accepted my insurance and could not get an answer from the AI and live people don't answer their phone.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]A month goes by and my wing man Gary needed an MRI. His doctor faxed an order, and Saint Pete MRI called Gary with an appointment. Apparently, this is the only way to get service.[[ENDHIGHLIGHT]] When I dropped him off I went inside and asked if they accepted my insurance for future reference. The answer: NO. [[HIGHLIGHT]]Just as well that they don't accept my insurance, because I would not like to give them my business.[[ENDHIGHLIGHT]] read more

Saint Pete MRI - Diagnostic Imaging Near Me - Saint Petersburg, Florida

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[[HIGHLIGHT]]I have nothing but good things to say about St. Pete MRI.[[ENDHIGHLIGHT]] I have gone there for several different things and always been treated great. [[HIGHLIGHT]]Last week I called, sent them a copy of the order and was told they needed authorization and would call me once they had secured it.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]3 days later they called me, set up my appointment at a time that worked for me.[[ENDHIGHLIGHT]] I was in and out in under 30 minutes. Would recommend to anyone. read more

[[HIGHLIGHT]]I went to Saint Pete MRI for a chest CT and have to say it was a great experience.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Scheduling was very easy.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The receptionist, Jaci, could not have been more helpful and pleasant![[ENDHIGHLIGHT]] [[HIGHLIGHT]]Signing in was easy and quick.[[ENDHIGHLIGHT]] I had to have an injection for the CT contrast. The nurse, Sarah, put me at ease and the procedure went very smoothly. A CD of the images was given to me before I left which is great as I need to share it with my other doctors. The facility is very clean and comfortable. Very professional overall. If you need any of the services they provide, I highly recommend Saint Pete MRI. read more

Refused service after trying to explain to a uneducated clerk that they cannot force me to sign a guarantee of payment for VA community care appointment. [[HIGHLIGHT]]Nobody Knows their job anymore.[[ENDHIGHLIGHT]] So hopefully by the time I get another appointment somewhere, it won't be late! read more

I've used this imaging company's services several times over the years. [[HIGHLIGHT]]They've always been prompt, kind, and professional.[[ENDHIGHLIGHT]] Most recently I had 2 MRIs done. As always, they were efficient and pleasant. Well done, guys! read more

[[HIGHLIGHT]]Everyone was very nice and kind[[ENDHIGHLIGHT]], [[HIGHLIGHT]]easy to schedule an appointment and get results.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Overall a very nice experience.[[ENDHIGHLIGHT]] read more

I went to have an ultrasound and [[HIGHLIGHT]]Angela my tech made me so comfortable and feeling better about my situation.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The staff were all friendly in general and kept me informed on wait times[[ENDHIGHLIGHT]] (which were just to fill out ppw), and clear directions on what to do. [[HIGHLIGHT]]They were kind, patient and treated me with respect.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Angela really made me smile which hasn't been something I've wanted to do.[[ENDHIGHLIGHT]] Thank you Angela and the staff of Saint Pete MRI!! read more

[[HIGHLIGHT]]I had the best experience the last few days with your company.[[ENDHIGHLIGHT]] I don't recall everyone's name but [[HIGHLIGHT]]I want to mention Stephanie in Scheduling and Sherrie and Lenny in MRI . Each of them were so kind, helpful and caring[[ENDHIGHLIGHT]]. I would certainly go back to your facility. read more

[[HIGHLIGHT]]I made the appointment and filled out the online paperwork.[[ENDHIGHLIGHT]] I did disclose that I have facial piercings. When I arrived and got changed into the gown, I was informed they had to be removed. I had no idea as this was my first MRI. That would be fine, I was disappointed, but one of the nurses crossed the line. She said, Well, your TMJ must not be that bad! Was that necessary or professional?? [[HIGHLIGHT]]I told her, it's not an earring, they have to be professionally put in and taken out, I don't have the tools to do it, nor did I know it was an issue to have been prepared.[[ENDHIGHLIGHT]] She really crossed the line when she said that. It was rude and unprofessional. [[HIGHLIGHT]]Will be sure to tell my referring doctor about this as the office manager has yet to return my phone call about this.[[ENDHIGHLIGHT]] read more

I am a big guy. Back in 2021 I shattered my foot and needed an MRI to help diagnose the full extent. Most places didn't have a machine that could handle a human my size. Saint Pete MRI took me in the next day and treated me well... This year I've been having knee issues. They scanned me on a Saturday. The staff is super helpful and friendly. The location is clean and comfy. read more

I've never had an MRI done before so I was nervous, but my tech Lenny (I really want to say his name was Lenny. I'm going to kick myself if it wasn't) was so nice, put me at ease and made the whole experience so much less stressful. They followed every COVID 19 guideline and I felt safe the whole time. Waiting room was spacious and also cannot enter without an appointment. read more

I contacted this location on Monday, May 16 to schedule an MRI that I had a rx for. They are very clear that you are not allowed to contact them in any manner before 14 business days so that they can work and not be delayed on getting your authorization. There was absolute crickets from them in the entire 14 days. On business day 14, June 6, I called them to follow up. They told me they had reached out to my chiropractor one time on the 16th and had made no future contact or attempt to get doctor notes because they said they were too busy. They also lied stating they had not received a Rx from the DC. I was present when the authorization was sent and the DC had proof of confirmation. If they are to have a system that prevents the customer from reaching out for updates; then they must actually follow through. Now it is almost one month later and I am needing to find another and a professional facility. Don't waste your time - literally- at this place. They have zero cares for their prospective customer, who is in pain and waiting for help. read more

I didn't get very far at this clinic. They called my to schedule an MRI. I was excited to get an appointment the very next day. Although they asked my to arrive 30 minutes early (which I did), I waited over an hour for my appointment. I lost money by getting approval to leave work for my appointment and never was called or given an update on when I'd be next. I quietly left letting them know I'd need to go back to work and reschedule. The front desk did not take any initiative to reschedule me but simply said ok. I will be taking my business elsewhere needless to say. read more

I never got far enough with this company to have my perscribed medical procedure performed. Got an rx for a sleep study 4/21. It was sent to St Pete MRI that day. Never heard from them so i called a week later. They prefer email and ask that you not leave a message. When i called back i was told that they didn't have my rx, but then conveniently found it after i gave them the Neurologists name. I was told not to call call back for 14 days because it would take them at least that long to get insurance approval. Called my insurance company a week later to verify they had received insurance authorization request from st pete MRI. They had not. Then called st pete mri again, left message again, no call back again. Called again today and miraculously got someone on the phone. Was told they had stopped providing sleep studies. Took me 2 weeks to find that out. Worse customer service i have ever had. read more

This review is based solely on my experience of a take-home sleep study. KEY TAKEAWAYS - AWESOME STAFF -- Cici and Tam from the Sleep Center were awesome! -- It was obvious how Tam cared for the clients and potential clients. She was a rock star. All of the staff I encountered were really kind and helpful. Can sometimes be a long wait when you call before you can speak to someone, but I have found everyone to be professional, courteous and knowledgeable once you do get a hold of them. - WAIT TIMES -- I do had some Insurance issues so had to call the center at least 5 different times for various reasons. Waiting on hold was painfully frustrating because there is a few seconds of a typical musical routine and then the music stops, it sounds like someone has picked up, and they repeat this much louder and very long message about wait times. I really wish they would just ditch the message on repeat because it psyched me out every time, because I wasn't sure if someone had picked up, so you I to be extra attentive to my phone, rather than letting it sit idle, while I do other things. -- I was told turnaround for results could be around 10 days. Mine took 10-12 ish days to get results to my doctor, but the Christmas holiday was thrown in there, so understandable. -COVID -- I didn't do an in-center study, but did see the rooms, which looked clean and tidy. I visited a total of 3 times and did see employees either wearing masks or putting on their masks as I entered, so do with that what you will. I am not sure what formal protocols are in place. read more

My husband was recently sent here by his doctor when they suspected he was suffering from a pinched nerve. The woman at the front desk could not find his paperwork and was exceptionally rude to him. He states she threw his appointment confirmation form at him and said she couldn't find him. Coincidentally, there was another woman crying in the parking lot after the Woman at the front desk treated her exactly the same. You have to remember that you are dealing with people who are in pain. Everyone deserves to be treated with dignity. I did call the office later and insisted on speaking to the office manager. She admitted that the woman at the front desk needed some attention and customer service training. We opted to go to Central Imaging instead and had a much better experience. read more

This MRi/imaging facility went above and beyond their call of duty. Not only did they squeeze me in for a STAT MRI but the manager, Ms. Rebecca Brady, also followed up to make sure the ER get my results. Mind you, they are already closed but Ms. Rebecca took it upon herself to give her personal number to make sure that the hospital could get a hold of my MRI report and images. I have never seen this in any other imaging place. It shows how they love to help and empathize with you when you get a bad news regarding your health. One of her techs named Rebecca too was very sweet and empathetic during my MRI session. She made sure I am comfortable and at ease. You can tell that she cares too. They eased my nervousness. The next day, I texted Ms. Rebecca Brady, the manager, if she could help me out in sending me a copy of my MRI result. She called me right away and said that she would send it and will be glad to send my result too to another Neurosurgeon. Mind you, this is the weekend! I cannot believe I am getting this VIP treatment from an imaging place that I've only been once! I am truly grateful for what you guys have done for me. It shows how you guys care for your clients at a personal level. I recommend this place 100%! I would never go anywhere else even though I live in Holiday! I will travel just to go here for any imaging needs! Thank you so much Ms. Rebecca Bardy for your concern. It meant so much to me. Will never forget this! read more

Love this place. I have really bad anxiety and they were so professional, and calm. Really helped me feel safe and calmed me down. I won't go anywhere else. read more

I was ordered to have abdominal ultrasound a couple of weeks ago. Being a self paid patient, I needed to get the best possible price. I called quite a few places that offer screening to be pleasantly surprised pricing Saint Pete MRI offered. Making an appointment was easy and quick. The person who was doing the scheduling was super sweet, he understood the urgency and I got an appointment for the very next day. Location is great and the office was clean and all the stuff very friendly. Angela, who was performing my ultrasound was just lovely. Positive, knowledgeable (I learned more from her during that session than I knew so far) and she has such a great vibe. She made me feel comfortable and much more at ease than upon coming. Thank you Angela for that!! The radiologist, beside of just sending my results to my primary physician, had a phone call as well with my doctor and went over my results which felt really great knowing they were both involved and collaborating. I would highly suggest this office if you are in a need of any kind of screening. Besides, they by far have the best prices! Sanela read more

My doctor sent my order for a Home Sleep Study on 4/8/22. I resent the order at the request of SPMRI on 4/11/22. Today is 5/27/22. I have called and called. Left voice-mail. Sent emails per their preference. I have received no email replies. I have had exactly 2 call backs. They don't answer the phone. They don't respond to email. They do not keep their patients in the loop of what's happening. What's the hold up and what's the problem with this place? There's 1 star here because I can't give zero. Customer service is abismal. read more

I recently ruptured my Achilles' tendon and battled with my insurance for a week to get the MRI approved. Once approved, I spoke with Kristen in scheduling at Saint Pete MRI and was told the first available appointment was a week out, but she would get me on a cancellation list. I received a call the very next day from Kristen to tell me they were running ahead of schedule and could get me in. The staff was expecting me when I arrived, had all of my paperwork ready for me and had me in and out in no time at all. The facility was clean, the staff was professional and efficient, and communication throughout the process was on point. The imaging was sent to my surgeon the same day and I actually had my surgery yesterday, a day ahead of the originally scheduled MRI. I wish every facility ran this smoothly. Thank you Saint Pete MRI. Sincerely, Dr. Devon J. Brooks read more

Easy to get an appointment for CT calcium scoring test. I opted to pay them directly (rather than process it through insurance), which cut out the wait time for authorization, simplified their paperwork and lowered my cost. Friendly, efficient staff. Short wait time after completing some paperwork. Testing went smoothly, results promptly sent to my Dr's office. read more

Great place very professional staff. My appointment was On time. There is a little bit of paperwork to do which takes about 15 mins. I was in and out in no time! read more

I thought it was a great place. Staff was friendly and made me feel relaxed. I would recommend it

I have no idea how this place is because I didn't get that far. Against my better judgement we called to schedule an MRI ordered by my daughter's orthopedic doctor as he has quick access to results. She has had all MRIs at All Children's in the past. My insurance requires authorization which I know. With my insurance it takes 2 days for authorization. St. Pete MRI received the order and records last Weds. I spoke to someone last Thursday and last Friday and was told that they would be submitted to insurance for authorization and then I could schedule. I gave l it 2 more days. Called today (Tuesday) and they had yet to submit to my insurance for authorization. They had the paperwork for almost a week. I said forget it. Don't submit it. I am now bringing her to All Children's. There's no excuse for any medical facility to take a week to even submit for authorization while a child or anyone else is in pain waiting to get an MRI. Unacceptable. read more

After a major car verses bicycle accident I have had a history of issues, and have been to a number of imagining centers. If you want a quick efficient visit to an MRI facility Saint Pete MRI is the placed to go. Had two ultra sound scans by Angela... she is personable and makes you feel at ease. read more

This place wasn't fancy and it was not an open MRI, but I'm giving it 5 stars because the staff was extremely kind and got my report rushed and my appointment set very quickly after a cervical injury. I was very grateful to get in and out so fast and results were back to my doctor in under two hours. read more

Over 2 years ago we discovered St Pete MRI and have found them to provide exceptional patient care when we've needed X-rays, CT Scans, MRIs and Ultrasound tests. Most doctor offices don't understand the "codes" for insurance purposes but the staff at St Pete MRI clearly knows and has provided guidance even contacting my doctors office to verify the correct code for the needed procedure. The office staff is professional, courteous and focused on making the patient feel comfortable during each procedure. We've always been seen promptly and the results have been provided back to our doctor quickly. Just yesterday we again had 2 procedures needed for a doctors appointment later in the week and their office was able to complete both, again providing the correct insurance codes to our doctors office, within one day. We're fortunate to have found this office which provides excellent patient care and follow through when test procedures are authorized by a doctors office. read more

The crew in the back is great! The phone answerer is not so nice. I asked for a paper copy of my x-ray and was told that they do not have the equipment to do this. WHAT? She was very dismissive and I was told to go elsewhere to get it. Unacceptable. I will no longer use this business. read more

The staff that checks you in is rude and talk to you like you are a piss if sh...it. And their billing department can't keep their documents straight and they send your bill to collection even after you pay! read more

My appointment at St Pete MRI was a positive one. The staff was very courteous and efficient. I especially like that they offer evening and Saturday appointments, very helpful if you have to have someone take you. read more