Had some blood drawn here today. The check in process was simple. The tech was friendly and in-and-out was quick. The appointment was scheduled by a third party for 6:10am (they open at 6), so it was a few minutes past my start time when I got called back as the first patient, but it wasn't egregious. read more

Do not recommend- very rude. No explanations on needing an order for blood testing. Even though on their website you can pay the fee without an order from your DR. I thought quest was there when a patient needed it regardless of DR request. read more

I had an appointment here recently. I showed up and the lab was locked. The sign said they closed at 2:30; however it was 2:15. The lights were off. It was so surprising. I called and the number wasn't answered. Another man was standing outside the lab, and said he was five minutes late, and they told him they couldn't see him. A woman showed up as a walk-in and she left. There was no sign on the door that indicated they changed their hours, and no indication they'd close early. It was a complete waste of my time. I had scheduled online. I don't know if this lab is short-staffed or if there are other issues. If you have no choice but to schedule here, then my suggestion is to schedule way before their closing time - because they may shut down early. While there, get their phone number for your future reference, since the one posted online isn't answered (or maybe they shut their phones off). As a business, if you advertise you are open until 2:30, then be open until then. If you have a strict late policy, then be clear about what that is before people show up. A late policy isn't wrong: just communicate clearly what that it. If you aren't going to take customers after 2:15 pm, then don't let people schedule at that time. read more

Terrible....my doctor called in the blood order, but they couldn't find it. It was located under the doctor name, not my name, where they looked. I finally had a day off where I could get in (hard to get appm't). So I left without ever getting blood drawn. Very irritated. read more

Filthy. Monday morning and lab room trash cans overflowing. Bathroom clearly not cleaned either. Not exactly where you want something like a blood draw...their primary job! read more

I had a horrible experience here today at the clinic in Milwaukee. Not only could the technician not access my veins in either my arms or hand ( which has never happened to me before in my entire life ) She was rude and lacked a sense of compassion. I ended up having to leave without having my blood drawn and this delayed my much needed tests. I am extremely unhappy with the lack of care I received. read more

Waited on standby for 3 hours from 11:00 to 2:00. When they finally saw me, they said they stopped doing drug test at 1:30. "Sorry, you can come back tomorrow.". Uh, NO. I went to their competitor (LabCorp). LabCorp got me in in less than 10 min. and they got the test done in 15 min. Go to LabCorp. They know what they are doing. read more

I know a lot of the negative reviews were from a few years ago, I went in as a walk in for bloodwork, after 11am, and had no issues. Waited less than 15 minutes. Unfortunately I wasn't able to complete all of my tests, as we couldn't get enough blood, which I absolutely cannot place on these gals, I've always been a hard stick, and even at the hospital I have to wait for someone with an ultrasound. Even with all of this, and over half a dozen different spots, which I really don't mind, they didn't do the usual digging around like I normally experience. I could tell they felt bad having to try over and over with multiple people trying, but I felt bad because I know how hard it is to do my blood draws. read more

I was the only person in the waiting room and waited about 20 minutes before being called all the while hearing the employees talking and laughing. When I finally got called, the employee was wearing gloves that she did not change, did not use hand sanitizer with, and used to touch the door, keyboard, and draw my blood. She didn't even take them off after that so I suspect she had been wearing those same gloves for quite awhile if not her entire shift. She also did not verify my ID, asked me for my height & weight instead of checking them herself, but marked in the computer that she did all of this. I was afraid to advocate for myself for fear of something happening to my samples based on her demeanor. read more

AVOID THIS QUEST. I made an appointment many weeks in advance for 11:15 AM on a Saturday and checked in 10 minutes early online. At 11:25, the lady working there, Angie, came out and told me that they don't do any blood draws after 11:00 AM and refused to take me (despite the appointment and on-time arrival). We drove 3 hours to get to this location only to be turned away for no other reason than she didn't want to take us, though it was 45-minutes before closing. She was unspeakably unprofessional, just yelling at me in the waiting room. If I could give 0 stars I would. People go to Quest for health reasons, and having employees like this is a very poor representation of a company that is supposed to care about it's patients. read more

I made an appointment and was left waiting over a half an hour and was never even helped. I ended up canceling my lab order and leaving. This was absolutely ridiculous. The whole point of making an appointment is so this doesn't happen and they still were taking walk ins before appointments. read more

I went to this location to get my drug screening done for school. I didn't read the yelp reviews until after I scheduled the appointment but decided to go anyway even after the bad reviews. So, I scheduled an appointment for 10:40am and arrived at 10:35. I checked in and saw that there were about 4 people ahead of me. I gave it a chance and decided to just wait....I ended up waiting until 11:30 to be seen! When the phlebotomist came out, she just called my name and that was it-no hi, hello. I even said hello but no response. I myself am not a big talker and don't expect a full conversation but a hi would be nice and normal as a human being working in a field serving other human beings. However, I'm most dissatisfied with the time it took to be seen. Why even have appointments if it's going to take an hour to be seen. Just make it all walk-ins!! During my wait, there were 5 others who came and checked in. I felt bad that they'll be waiting a while as well. Just avoid this place unless you have a lot of patience and time. I would never go here again. I only stayed because today was the deadline for completing the drug screen, otherwise I would either drive across town or to another county to get whatever I need done in the future! read more

I forgot a mask and searched my entire car to find one. When I arrived, I was using my t shirt as a mask, and I politely asked the medical assistant if he had an extra mask. He rudely replied "no. But you need one. You can go to Walgreens and buy some" He turned away and sneered. I was in shock because most place offer masks. I would think a testing diagnostic center would supply extra masks. I also had an appointment for over a week. I am sure the man had extra masks in the back. I would never go back here. He could of at least said "I'm sorry miss, we do not offer masks here. You can to Walgreens next door if you need to buy some." read more

Rachel was awesome -- friendly, professional, efficient, and even played good music during my blood draw!

I can't rate the company because I can't make an appointment. WORST phone service ever! You have to sign up on line and you have to got through each day by day by day by day in order to find an opening, which i couldn't find. Then tried calling someone. FORGET THAT. No one answers. Worst experience ever trying to get an appointment. read more

Came to this lab because it's closer to home than my doctors office and it is a preferred lab for my insurance company. It's easy to find. Signs in hall direct you right to the office. It's on the southwest side of the building. The door was hard to figure out. There were two and there was no info on which door to use. It's the first door closest to elevator. The waiting room is pretty blah. Great view down Mayfair road past Bluemound. No one is sitting at a desk. You check in on the computer screen and select your service. I waited about four minutes and I was the only one in waiting room around 1230pm on a Friday. The phlebotomist was friendly and professional. She entered my doctor order and insurance info into the computer. Quick and easy blood draw. I had to verify my info and sign. That's it. They will send results directly to my doctor and me. Fast and easy for a walk in. You can make an appointment online and complete preregistration. But I needed the draw sooner than November 4. PS The waiting room was packed as I left. Less busy mid morning and mid afternoon. Busiest early morning, lunch and after work. read more