If only I could give "0" stars... RUDE!!! RUDE!!! Took my…read morecar to get a diagnostic check. Called to pick it up. No discussion of what was done, what was checked, or what could be wrong with my car. I called and asked what was done, he asked what the name was under, put me on hold, then came back and said, "ma'am that vehicle was picked up".. I said I know, we just got home with it and I would like to know what was done and what's wrong with it. He said they didn't find anything.. if nothing is wrong, then why does my car have 1) a rough start 2) vibrates in idle and reverse 3) it shakes and acts like it wants to die 4) it died on my husband in PARK in the DRIVEWAY this morning. He said nothing was said to them about any of that. So I asked what they do in a diagnostics check. He said it depends on. I asked on what? "Ma'am it depends on the vehicle". I asked if was hooked up to machine or scanner or what's done... music started playing. He put me on HOLD. Without telling me. I waited SEVERAL minutes without anyone picking the phone back up, so I hung up and called back. I said that was "NOT COOL!" You put me on hold without saying a word and you didn't even come back. "Ma'am, I have 5 people here waiting. I'll call you back when I have time".. I said no.. that's rude! He was talking to me first and I want to know what's wrong with my car because nothing was said when my husband showed up. He was handed the keys and told to have a good day! He said plenty was said. So I asked l... again... what diagnostic was ran, was anything found because I need my car fixed. He said nothing was found that he told my husband he can try to change out the motor mounts (we ordered them the other day with transmission mounts also and they came in today), so something must've been said for him to tell my husband to try what he already had intentions of doing. I asked how a diagnostic can be ran and nothing show, when my car obviously SHOWS signs. They should've noticed when they drove my car to move it. "Ma'am, I'm hanging up. Don't call here again and don't bring your vehicle here anymore, we won't work on it".. I asked his name.. "My name is Shawn and I'm the owner and I'm telling you not to come back here again." I asked "WHY?!" I just wanted to know what was done. We took it for a diagnostics. "And we didn't charge you for that ma'am. Don't call back. Don't bring your vehicle back." .. And here I am. Writing a review to let EVERYONE know how rude and unprofessional "Shawn" and Gary's Automotive is! If there was a choice of "0" stars, I would've picked that, but I had to pick the "1" star. We have taken our vehicles there before with no problem, but not anymore. Not after today. VERY RUDE!! VERY UNPROFESSIONAL!!! ("Shawn Grisham" is the owner of "Gary's"). Go somewhere else. Don't waste your time or money on a place that's unprofessional!! *Adding that my husband said that Shawn cut him off while he was trying to tell him what was wrong with my car, to talk to another customer about a $4,500 transmission job... you don't do that! You don't just cut people off and turn to the next.

We were in the middle of a twelve hour roadtrip when our check engine light came on, then began…read moreflashing. AutoZone could not find any specific issue, but recommended we see a mechanic. Every other place we called was unable to see us today. Gary's Automotive discovered we were basically out of oil (Jiffy Lube did not recommend an oil change for another 2k miles). They topped us off and sent us off with well wishes. Fast, friendly service! They were lifesavers! Thank you!

I attended an RV Rally in Abilene with one slideout not operating. I called Scott based on the…read morecampground manager's recommendation. I was lucky that he had an opening the very next morning at 8:00 AM. Scott was right on time, was very methodical in troubleshooting, very collaborative in listening to what I had done to troubleshoot and very knowledgeable about my motorhome's slideout system. Everything worked when we tested it, but he thoroughly tested voltage, current, mechanical operation and wiring to make sure everything was OK. I now have a plan of action if the slide doesn't work at future stops and a resource to assist in resolving the problem if it reoccurs. I would not hesitate to use Scott again and recommend him wholeheartedly to anyone else with an RV problem.

I've purchased a few vehicles in the past 3 years from Danny Barefield in Sales. He's probably the…read morenicest guy there. I always go to him anytime I want to trade my vehicle in. I also go to Jacob for service. He always gets me in on his schedule and gets service in my truck in on or before time.

Disreputable!!! Trick you into a $999 charge for tinting…read moreonly 2 (driver, passenger) windows. I made them take the charge off. You cannot get a Toyota with the options you want, although options are added at port of entry, for basic model Toyotas manufactured in Canada (Rav4). They try to trick you into repair warranty, unlimited oil change and tire wheel warranty. I will NEVER go to Lithia Toyota to buy a vehicle again.

Absolutely Terrible service, and communication. They had my car for a MONTH and only got half an…read morehour of work done to it. And the parts that they replaced had absolutely nothing to do with the problem I was having with my vehicle. (The Mercedes dealership informed me on that) Over all terrible place. They scam and, are some of the laziest people I've met.

Competent, capable and caring. Richard answered his phone on a Saturday night and met me early on…read moreSunday morning to fix an oil problem quickly and reasonably. I'm an old lady on a 4,500 mile drive, and I know what it's like to be gouged. I am so grateful for this Auto Angel who got me safely home!

They are the best! I was stuck in Abilene and got an over priced estimate from Pep Boys of over…read more$1300 for my brakes NOT to get fixed! They did the job perfectly for $850 and got us back on the road ASAP! I'd recommend them for anyone traveling or local; fantastic work and courteous overall interaction!

Walmart blew an alternator fuse during a battery replacement and I took the car here to get that…read morefixed. They did fix that issue. However, they also unplugged the electrical radiator fan because it was draining the battery by not shutting off when the car was turned off. That seemed crazy to me, but they're the professionals, so I went along with it. Sure enough, the car overheated. I still cannot believe that a professional shop thought that unplugging the fan was a good move. They fixed the issue I brought it in for, but made another issue far worse in the process and when I called about it, they made excuses. I was already getting reimbursed from Walmart for the repairs caused by their tech, otherwise I would have pursued it with this shop further. But I definitely won't let them touch any my cars in the future.

Excellent, professional, affordable service! My alternator went out and I coasted into their…read moreparking lot. An older, single, lady with no knowledge of cars!!! Charles was a life saver and had me back on the road in a very timely manner! The Muffler Shop is certainly my new "go to" place for auto repairs! What a blessing for me to have found this auto repair business!! Terry A

Charles always provides quick quality work at a fair price, I've had two Camaros and three trucks…read moreworked on over the years and he has always had me in and out in a timely manner. The lady at the desk is always very friendly and makes it that much more of a welcoming environment.

Seat Repair. Customer service & communication rate 0 stars. On May 29th, took my truck by to…read morehave the front Katzkin seat covers replaced. Ray took pictures & a check for 1/2 of the cost of the repair. He said it would take a week to get the cover in and his secretary would call to schedule the installation. 4 weeks later, after having no one call, I stopped in to check on the progress. Ray did not remember the 5/29 conversation until he found the photos on his phone. Then, he said that the covers had been sent to his San Antonio store and they would ship them to Abilene. He scheduled 8:00 am 7/07 as the install date. This morning, I took the truck back to classic auto to have the covers installed. Never saw Ray but the secretary was there. She said she did not have any record of an install scheduled but that was not uncommon. At noon, I stopped back by to check on the truck. Secretary said that the installer was out for the week and she could schedule me for next week (8 weeks after this saga begin) or Ray said they could refund my deposit. I requested the refund & received a check before I left. In the 7 weeks that have passed, I never received a phone call. I called their listed number and it is no longer active. I do not believe the cover was ever ordered, I doubt everything I was told from the store in San Antonio to the installer being out for the week. I do believe they have installed seat covers as they were referred by someone that had work done. For whatever reason, my business was not a priority for Classic Auto Restyling and I doubt yours will be either.

If zero was an option they would get it was quoted 2 weeks and here we are over 8 months later and…read morethe job still isnt done its just one thing after another he always had a reason it wasnt finished and it was never his fault asked him to color match my interior to my paint he used the wrong color never finished my embroidery or my emblems this is a horrible place need to be closed down.

Took my truck in for some work in April, they gave me a realistic estimate and the service itself…read morewas awesome and very professional. They explained repairs needed and the repairs that were done in detail and answered any and all questions I had. I trust this shop and highly recommend them.

To our Toyota 4Runner for rear brakes and they could not not repair them correctly. Had to take it…read moreagain as the brakes kept squeaking. Then changed me to replace rotors and still they are still squeaking as before the repairs. New pads and rotors and still squeaking. I will not recommend this place.