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    New York Computer Help - Tech Passionate.  Customer Driven.  That's what you'll get the second you meet us and every time thereafter.

    New York Computer Help

    (501 reviews)

    Murray Hill, Midtown East

    The owner, Joe, called me with a genuine and respectful manner to discuss the situation. He also…read moreshared his intention behind founding the service, and offered a free repair for the broken bezel. I appreciated his sincerity and the way he takes responsibility for his work. During the conversation, he also provided helpful and professional advice regarding my other tech-related concerns. Overall, I felt that he genuinely cares about both the service he provides and the people he helps. Because of this follow-up and support, I am revising my overall experience to a 4-star review. I also hope the company's culture continues to reflect this level of care and professionalism and continues to support both customers and staff. --------------------------------------- Previous review -I brought my MSI laptop to this shop for a lid repair. At the time, there was a small crack on the left side near the hinge, and I was worried it might get worse , but the screen bezel was intact. I was initially told that once the part arrived, they would notify me to bring in the laptop, and the repair would then take about a full day. The part arrived on December 30, 2025, I dropped off the laptop on January 6, and picked it up on January 9. -After I got home, I turned on the webcam to prepare for a meeting, and noticed that the screen displayed a blue image. I contacted the shop immediately. I was asked to bring the laptop back for further inspection, but no explanation was provided regarding the possible cause of the issue. -Since the shop is about an hour away, I asked whether a remote diagnosis could be done first to better understand the situation. I was informed that there would be a charge for that service. At the same time, I looked into common causes of this issue and found that it can result from a protective film not being removed during repair. However, this possibility was not discussed. -If a likely cause had been communicated, it would have helped me better understand whether an immediate return visit was necessary. Without that information, the situation was unclear and required additional time and travel to resolve. -More recently, about four months after the repair, I noticed that the bezel near the hinge has cracked, even though I have been handling the laptop carefully. This area was not damaged prior to the repair. Given that the hinge area is a high-stress point, I am concerned that the repair or reassembly may have contributed to this issue. Overall, my experience was disappointing. While the initial interaction felt welcoming, it was followed by a noticeably self-protective approach when issues arose. Although the repair was completed, I encountered additional problems afterward that required significant time and effort to resolve. Based on this experience, I strongly recommend that others ask detailed questions about the repair process, confirm what testing will be performed, and ensure the device is thoroughly checked at the shop before taking it home. In general, I believe that clear communication and transparency are important in building trust with customers over the long term.

    As a former Wall Street and audio/visual technology director for Fortune 500 and 1000 corporations,…read moreI've dealt with a lot of vendors for over 20 years. I can quickly spot great or poor customer service and professionalism. My work was extremely high profile focused on live event production. Very stressful. The staff is sharp, professional and articulate in their communication. I can honestly say I've found "my premier vendor" to service both my personal and professional needs without any worry.

    Secure Data Recovery Services

    Secure Data Recovery Services

    (8 reviews)

    I'm so impressed with the service and results from this company! My computer stopped working in…read more2021, and I took the hard drive to two other services who said they could retrieve the data, but after paying $300 and $700 respectively, I was only able to get back a small portion of what was on my hard drive. I was skeptical when I reached out to Secure Data Recovery Services, and was not sure I wanted to spend more money only to be disappointed again. Jason took my concerns seriously and worked with me to make sure I wasn't disappointed again. I am so elated to have ten years of my life back. Thank you!

    I used Secure Data Recovery to repair a memory card and retrieve vacation photos from a memory…read morecard. We were very upset that these pictures were possibly lost and unretrievable. The service was very smooth. 1) I dropped off the memory card at their I Street NW location. 2) I was notified of an estimate. The estimate was more than we could pay for it, so Alec Sakenes (our client rep) helped up work with the manager to customize the service and payment we could handle. 3) It was very important to note that if they couldn't repair the card, we didn't owe any money. 4) They were very efficient in the entire process. Everything was on time as promised. I was updated on the process throughout the transaction. Alec was very patient with me and very understanding of my dilemmma. I cannot write a more glowing review of Secure Data Recover and Alec Sakenes. I strongly recommending using them for your recovery needs.

    Data Recovery New Jersey

    Data Recovery New Jersey

    (19 reviews)

    At first I was a bit skeptical especially since I live far away from this place and would be…read moresending my memory card there by mail instead of actually going in person but I called the place and spoke to I believe Larry who explained the whole process to me and made me feel reassured. My memory card was literally broken with missing pieces and there were pictures of numerous trips my parents did to Europe years ago and those pictures were pretty much priceless. I tried everything to try to get them myself but was unsuccessful. I was able to get back pretty much all of the hundreds and hundreds of pictures!! The service was very fast and at a great price. I would definitely use this place again and again no questions asked!!

    Excellent service! My hard drive suddenly stopped working (I wasn't able to access my files) and it…read morehad my entire life on there. I was desperate for a company to recovery my files, and I came across Data Recovery New Jersey. What set them apart from other companies is that they fix hard drives IN HOUSE, meaning they do not ship it out elsewhere to get fixed. I wanted to hand deliver my hard drive directly to the source, and I was able to do that. Larry was great to speak with, he's super knowledgeable and helped me understand the possible issues & how they'd go about repairing it. From speaking via email to meeting in person, he was very thorough and made me feel like my hard drive was in good hands. The repair took around 2 weeks (I wasn't in a rush to get it repaired, I told him it can be put on the back burner as long as it got done). I had him ship my recovered data back ($20 shipping fee, $70 for a new hard drive for him to put my recovered data on), and HALLELUJAH he recovered all my missing files!!!! I am forever grateful to this company, they legitimately brought back all my precious memories.

    Quicktex - datarecovery - Updated May 2026

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