This place is the best! They are fair, honest, straightforward, and knowledgeable. They also find out your needs to know what they have to best meet that need. (For example, when I've purchase washers and dryers in the past, they ask if it will be a few light loads a week, or if it will be several dirty heavy loads from farming, factory, or construction. Similar questions about what we want from a frig, or how much we'd be putting down a disposal.). They keep records from way back, and will ask how we liked what we bought in the past, and how it's holding up. While they don't have their own repairmen, they contract with someone to provide warranty work. If something is beyond warranty, they will recommend someone, and tactfully steer you away from others. (I trust them in this, as I asked about someone who we had a bad experience with, and was simply told "That's why we don't recommend him."). They are also honest enough to ask about the appliance you own currently and tell you that while they'd love to make a sale, the old one you have is better than anything on the market and worth repairing. How can you not trust someone like that? We've purchased two refrigerators, a washer dryer pair, another dryer because of a move, a dishwasher, garbage disposal, and a huge window air conditioner. Never have we been disappointed with the service. Most recently, we had a control knob on our dryer crack, and instead of ordering one online, I asked my husband to go there and have them order it. Instead, he came home with a replacement, at NO CHARGE. It wasn't under warranty, but it was GREAT customer service. I will stick with them ANY time I need an appliance. read more

Doesn't even deserve one star, but had to give at least one to write a review. Building a new house and ordered all the appliances for it from here. The dishwasher, microwave and refrigerator were supposed to be delivered while still waiting for the stove to come in. Only the dishwasher and microwave were delivered - no refrigerator. Found out the owner gave the refrigerator to someone else and had to order another one that will take 2 MONTHS to be in. Unprofessional and unacceptable. Something you would expect from a big chain, not a small town business. read more

Big Thanks to Brad and Mac for selling me the right part first time , but also talking me thru installation ! Super customer service !

Mak at Quincy Appliance is the BEST. I was looking to buy a new washing machine and sent an email requesting some prices on the models that he carried. Within the hour, he called and talked to me for 15 mins and answered every question I had about them. He was up front and honest, gave me prices comparable to Amazon and was a pleasure to deal with. I went the next day and purchased my Speed Queen. He's made me a customer for life. I live over an hour away but I will gladly drive it to deal with someone that actually knows about the products they are selling. I'm done with box stores and the kids they have trying to sell their products they know nothing about. Save yourself time and aggravation with all those others washers, just go see Mak and buy a Speed Queen. You will never regret it. read more