All around five stars and applause for this office!! Luanne was so great about getting me in last…read moreminute, and remembered who I was several months later. Dr. Welch did such a thorough exam. I was so impressed with all the measurements he took, many of which had never been done at my previous dentist office. He even did my cleaning, which I have never had a dentist do before. He was kind and great at client education. I will most definitely be back for my teeth straightening (they have a program like Invisalign, but more affordable - although I can't remember what it's called at the moment). Thank you!!

I was visiting from out of town and broke a tooth at breakfast. I called all around Helena to find…read morea dentist open on a Friday and found Dr. Smith. They made me an appointment for an hour from when I called to get me in quick. I got there and the receptionist told me they'd work with the out of state insurance and I was set in. The doctor looked at what had happened and fixed me up with a temporary crown in less than 5 minutes and told me I was all set. He also said that since I was out of state not to worry about any charge, but told me to make sure to call him if I had any other issue before I left. Amazing customer service, friendly dentist and quick to get down to things!

Dr. Johnson is exceptional. I come from two generations of dentists so I know a bit about this. He…read morelistens well, has a great sense of humor and idid ust what was needed without an upsell. Butte is lucky to have him and his staff!

This dental practice is incredible! As a 70 year old woman, I can honestly say I have never found…read morea dental visit so pain free, so pleasant and caring. Dr. Johnson is empathic, kind and skilled. His entire staff is very caring and kind and his assistant and nurse were nearly pain free and really listened to my conditions and situation requiring breaks from mouth work, pain free shots, and patience in all endeavors. They are working with my balance that my insurance doesn't cover, and have been fabulous about making payments. I felt no judgement and was treated with the utmost respect. My family had an unfortunate experience with another dental practice in Butte, and believe me this was a very welcoming change. Dental work is traumatic and I believe should have coverage in medicare especially for the elderly as it has a direct impact on our health. When dealing with people with health issues, compassion is I believe, a necessary skillset. Thank you Dr. J!

Absolutely the best! I usually dread everything about the dentist, but Townsend Dental really makes…read morea difference.

These folks are fantastic. I had an extraction done and it was handled with the utmost care. I was…read moretold what was going to be done before hand, during the removal, and what to expect. A few days later I received a call about how I was feeling - if there was any pain (that sort of thing) and there was none other than what was expected. They did not automatically give me some nasty prescription drug to numb the pain but was instead recommended an over the counter which worked fine. I was given a most outstanding information sheet which detailed what I should expect and what to do and not to do while healing. If you're here and need work done these folks are the people to see. Prices are within reach too. Wonderful crew. Looking forward to doing all of my dental work here. I don't know what others mean by "not the most professional crew" that's not accurate in the least. These folks were not on top of just my issue, but they stay on top of literally ALL the people to whom I've spoken about Townsend Dental.

The only reason we go here is because they take our insurance. Dentist refuses to work on kids even…read morewhen office staff schedules them. Definitely NOT family dental care.

New to this office, I came in for an exam and cleaning. I didn't have to wait long to be seen and…read morethe staff was extremely welcoming and kind. The dental hygienist who cleaned my teeth was the best I have ever had. Thank you all so much for a wonderful dental experience.

Do NOT go to Dr. Mongelli. I'm not one to write bad reviews, but my experience was so horrible,…read morethat Im literally begging anyone reading this to stay far away from her. Going to the dentist isn't the most comfortable thing, but the horrible smell and freezing temperatures inside her office cause discomfort before the appointment begins. She's extremely friendly, but she is so loud and kept referring to me as "friend" I assumed she didn't know my name. She told me I needed 2 root canals but only 1 crown. I needed some fillings and I figured I would have to book a new appointment for that since this was just a checkup, cleaning and assessment. But she didn't even look inside my mouth. She looked at the X-rays and told me she didn't do root canals so I'd have to go to a specialist. She refused to perform the check up and wouldn't be cleaning them. This was so bizarre. I got the information for the root canal "specialist" & tried to book another appointment with her for fillings. She told me she wouldn't be doing anything until the root canals were completed. A week later while getting my root canals the doctor informed me that I likely needed 4 not 2. I explained that Dr Mongelli said she could fill the other 2. I watched him turn to his assistant and shake his head. It was so obvious that he has dealt with Dr. Mongelli's recommendations and seemed irritated and frustrated that I was given bad advice. I went with the original 2 and followed up with Mongelli. She told me it wasn't necessary and they were just trying to make a buck. I wanted a crown on both of them but she told me that it wasn't necessary. 1 would be fine. It took me 3 more visits to get 5 fillings and a crown placed. I also never got that cleaning done. A few weeks later I got a very large bill. I called her office to get it fixed since I have insurance. They told me I didn't give them insurance info so I would have to pay them and request reimbursement. I definitely gave them my insurance and there was no way I was paying her 4 grand for 5 fillings and a crown. They refused to take my info over the phone and told me that I failed to provide it before the bill generated and I would have to deal with getting a reimbursement. She then asked for my credit card over the phone for payment. I told them I would just come down to the office and work it out. She told me not to come to her office ever again and if I didn't pay the full bill she was sending it to collections. I decided to call the state and my insurance to see what I needed to do. I had to call her back for the billing codes and was met with the same nasty attitude. She interrupted me and asked for my credit card, I explained I was on the other line with insurance and needed billing codes. She let out a loud "ugh" and said that I could deal with the collection agency because she wasn't wasting anymore energy on me. 2 weeks later while eating a taco my back tooth broke. And by broke l, I mean crumbled. It was a soft taco. I found another dentist and he informed me 4 fillings were missing. He was able to get my records from her and those 4 fillings are the ones she just did. That broken tooth was the one she said she could rebuild and a crown wasn't necessary. I am now getting bills from collections for her because I can't do anything with my insurance if they don't know what was billed. I gave them permission to get my bill from her and discuss the charges, but after 3 phone calls left on hold or disconnected my insurance told me they weren't able to get anything from her. The new dentist I went to is on the board and he let me know this would be addressed. That dentist also let me know that I did need the other 2 root canals. Please!!!! Do not go to this dentist.

Who likes to go to the dentist? Yeah. Who should even ask that question. To be frank, I like…read morethis dentist, her style and her service. People often write a review when they are unhappy - but this dentist? She's amazing. Her staff and hygienist are knowledgeable and friendly and they took the big scary out of much needed dental work. Wonderful environment (great music) and great dental experience. That sounds like an oxymoron... but it's possible. I actually look forward to going back to her.