Once a year I place an online order for a refill of the Peppermint & Tea Tree foaming soap and a…read moretin of the body butter healing blend. They offer May the Fourth be with you and Black Friday sales as well as other sales throughout the year. The Peppermint and Tea Tree foaming soap is my favorite fragrance. This peppermint reminds me of Christmas. The healing blend body butter has a pleasant fragrance. I use it mostly during the winter but it was also a miracle worker when I did a lot of knitting. It keeps my hands soft and I swear hangnails heal faster. I've given the beer soaps and bath bombs as presents and always receive positive feedback.

Friendly staff and amazing products! I like having different size options so I'm able to stay well…read morestocked with my favorites.

I really wanted to love this place! I have been going to Lush forever and wanted to try Buff City…read moreafter seeing their new location open at Easton. I went in and was blown away by all of the different scents that they have! They are cruelty free, use no harsh chemicals, plant based, and items are handmade daily. I bought two laundry soaps (they were buy one get one), shower oil, body scrub, two soap sleeves (LOVE THESE SO MUCH), two soap bars, and a bath bomb for around $60. This price is unheard of for everything that I purchased! The only reason I cannot give them 5 stars is because I had a reaction to the actual scent that I bought. I purchased 'Good Morning Sunshine' in all of the products except the soap bars. My skin reacted fine to the soap bars, but I had a reaction that left my skin itching all over. When I reached out to customer service, I was told to speak with the manager (Julie) for either an exchange or refund due to the reaction. When I arrived to the store, Julie was not there so another manager helped me. This store is so new that it seems like everyone is still trying to learn how to use the system! Unfortunately, I was not able to get an actual refund to my card. I did end up getting store credit, which is great, but I probably will not be able to use it! I am planning on passing this store credit on to someone who loves Lush as much as I do and can benefit from trying something new! The employees at this store are so friendly and go out of their way to make sure all of your questions are answered! There is a place where you can try their items as well! I definitely recommend doing this! I loved the feeling of putting on the shower oil after using the body scrub. It sounds like this reaction was definitely scent related... my nerves got the best of me and I was too afraid to try the unscented due to the past few weeks of constant itching. I now am back to using my regular laundry detergent and skin care items!

I don't normally do reviews on small businesses because that is for my Instagram blog but I thought…read moreI'd write one for Buff City Soap as I was impressed with their customer service. I went to Buff City Soap recently for the first time and they were having a sale on laundry so I decided to try their dryer balls that weren't part of the sale but they gave me a sample so it was a good buy for me. I tried their laundry detergent and am very impressed, my clothes have never smelled and felt better as the detergent comes with Soap With 100 % Coconut Oil, Citric Acid, Washing Powder, Essential Oils and/or Phthalate & Paraben Free Fragrances. My clothes are so soft and feel fresh. The Wool Dryer Balls (3 Pack) are great as they replace those stupid dryer sheets and I just read on their website now that you can return to any Makery to get them re-scented. I knew that I needed to get the re- scented every 100 loads but wow! Another thing I want to note is that I didn't like the scent that I got at all so I brought them back the next day and they just switched them out, no questions asked. Great customer service. Can't wait to go back soon and try more.

I really like this store. I will say that the hours of operation are inconsistent but the customer…read moreservice is great. I stopped by today and Shea was extremely helpful. She was patient with all of my questions and extremely kind.

Whether you like to make your own personal care products and need to buy raw materials, or you'd…read morerather buy something expertly formulated, this place has so many great options! I went in just because I wanted to buy some empty jars, but I was very intrigued by the other products in the store. As a vegan, there are tons of options, all the ingredients are clearly labeled (you just have to watch out for bee products and milk in some items), and you can ask the staff if you have any questions. They sell body oils and butters, as well as essential oils, and many different types of empty containers (spray bottles, shampoo bottles, tincture bottles, jars, etc). They also have many products you can buy by the ounce that are unscented (yay!) like shampoos, conditioners, lotions, etc. and you can add a custom scent if you would like. I purchased unscented conditioner, a facial cleanser, and a facial moisturizer, and loved them all. A little pricy, but you are paying for quality and healthy, safe ingredients. My only complaint is that they don't sell glass jars! That would be a great addition. Oh, and COVID precautions are good. They allow in only 5 customers, request that customers sanitize their hands, and require masks. The employee was wearing a mask and there was also a screen separating the customer from behind the counter. I'll definitely be back!

Super clean. The staff cleans everything between each customer. They answered all my questions even…read morethough I was asking a million! I brought my own jars and filled up every single one. If you don't have any containers to bring in they have a large selection of containers you can chose from. I got body wash, coconut oil, and laundry detergent. The staff is knowledgeable and kind, the products are priced well and the store is beautiful.

I visited this store during their posted hours (around 11:15am on Sunday, and they open at 11am)…read more They were not open, and had a sign saying that they'd be back in 15 minutes. So, i waited more than 20 minutes because i was really excited about checking out this shop. No one ever showed up. I also called twice and left a voicemail. It's really frustrating because this store is over 30 minutes from me, and they had nothing on their website showing that they wouldn't be open. If you're planning to go during their business hours, be mindful that they may not actually be open.

Found this business selling as a vendor at the Westerville farmer's market. They were very friendly…read moreand helpful. I got the Himalayan sea salt soap and it's the best soap I've ever used. Will be returning to stock up on these awesome soaps.

Had a day with the ladies there today and it was a great experience. The lady that helped us was…read moregreat and takes great photos. We all loved the experience and the stuff we made it does smell so good

I took my husband here for a birthday date and the experience was good. Kaylie was amazing. Very…read morehelpful & detailed. We got the whole shop to ourselves to figure out what scent we wanted. And didn't feel rushed. The only thing that I wasn't a true fan about was the body butter. The butter was not thick at all and then adding the oils made it like a lotion texture. I would say the lab should find a new foundation for their body butters. But overall an good exprience.

Omg I'm really glad i remembered this place and went here. The worker inside (maybe the owner?) she…read morewas so nice and sweet and helpful, i got a rose of Jericho and i love it:) they have a great selection of so many different things at a really nice price point so i got a good amount of stuff here. Thank you so much!!

As I walked into the store I was greeted with a smile, hello, and welcome to the store…read more The staff member gave me a quick run down of the store and what they have to offer. She even showed me the men's section of the store where they have cologne, shaving cream, and several other things for men. I appreciated the warm greeting and enjoyed my visit today.

Very knowledgeable, helpful staff. Nice products. For those not interested in highly processed or…read moreproducts with alot of additives, you might want to check out the selection. The only drawback: Not a very central location if you live close to central area of Columbus so I would advise making a list of other places in the area that you may need to stop in to make your drive more worthwhile...gas prices these days...