The staff are friendly and professional. I liked how close the facility is to my house, but I opted…read morefor the new one near CNU. It's clean and neat even with the final construction. The temperature on the ground floor is comfortable. I think storage units are expensive but they definitely provide a great space for our stuff.

Super helpful staff (seriously, Nigel was great!) who think of every detail to make your move/…read morestoring process seamless. Best rates around this area and very convenient location!

Constant rate hikes with no apparent reason. It's not like they are making any drastic changes to…read morethe facility. I just don't think they have the customers in mind. There is anew facility openings in Poquoson soon.

We can't say enough about how great our experience was in working with Manager Tony and his staff…read moreat this Hampton facility, over the better part of two years. Originally from Hampton Roads, we have moved several times for work reasons over the past decade. Along the way, we've met and dealt with a lot of vendors. It's such a breath of fresh air to find commercial/business folks who not only do good work but also are good people. You don't have to worry about them. You know you're in good hands. You can trust them. Tony and co. here at Morningstar are just such folks. He didn't simply do the job and take care of the paperwork, the facilities, etc. He cared about us as people and our situation. He was prompt in returning messages, whether voice or email. He thoroughly paid attention to details. When a discrepancy arose with the facility from normal wear-and-tear, he remediated it immediately. He even went out of his way sometimes in that "thinking ahead before we had to think about it" manner to ensure our experience was top-notch. He clearly prides himself on both providing a good business and being a good "businessman." On the happenstance that we bumped into his wife one day while passing through the complex, we bragged on him to her. Good people. And so, by the time we were out of the woods of needing local storage and went to "close out," Tony had become, frankly, kind of like family to us. So very much appreciated, especially in times like these. All of which is to say, we recommend him/his facility with the highest regard. Knowing how many transient people--military, etc.--that we have in this area, we hope that those needing such storage find the same "home" for their things...including peace of mind...here at the Hampton Morningstar.

RENTER BEWARE!! NO CAMERAS. UNETHICAL BUSINESS PRACTICES. This storage facility is not locally…read moreowned for starters, the biggest part of the facility DOES NOT HAVE CAMERAS, no survailence! They have had many, many, many instances of burglary, mine just happened in March of 2023. They took an entire day to notify me as well, and when they did, they did it 20 min before closing so when I said I could come there, the girl complained that she leaves for the day in 20 min. The rest of the buglaries I found out about because the responding police officer said 'you would think they would've learned to put up cameras by now, we were just here not too long ago. I did a FOIA request and saw all the police reports for the many times customers have been robbed out of this facility. Trust me, Kristina and John are not the people you want by your side when something like this happens. They play dumb at every turn, John (Regional Manager) is one of the biggest manipulator/gaslighters I've come across in a long time. I asked for a phone call when I was waiting for the police to respond in March...he called me back three months later, but only because I called the call center many times asking for him to call me...he badly faked empathy and I caught him in a bunch of lies on the phone call I had with him. The facility is not in a good part of town, save yourself the trouble and do not rent here, Again, this storage facility is not 'small' or 'local', it was bought up by one of those companies that buys small business across the country, they try to put out the image that they are a small business but when you call, and get routed to the call center, they only take messages and never transfer you because 'they manage a lot of storage facilities and don't know which one you are talking about'

From the owner: American Classic Storage at 300 Bell King Rd in Newport News, VA, is a well-maintained, locally…read moreowned, and operated self-storage facility. It's known for its friendly and professional staff, cleanliness, safety, security, and unbeatable prices. This storage facility features onsite management, 24hr video surveillance, drive-up access, roll-up doors, and truck rentals. Come meet our friendly staff, let them show you around, and remember to ask about our current storage specials.

I rent here they raise rates every other month. Rats eat and poop on everything. Security cameras…read moreare a joke. Management changes every other month. Good luck if you put things you value most here. Better get the best insurance and file a claim.

Great people and awesome manager. Very helpful and well informative. Love the way they make you…read morefeel important.

Highly recommend this place. Owners are really great and communicating with them was very easy…read more We stored our camper there for a month. Convenient to get to with nice, open spots. Best storage place in the Virginia Beach area!!

From the owner: Welcome to Shore Storage of Virginia Beach! We are a brand new outdoor bulk storage lot…read moreconveniently located off of London Bridge Road. Fenced in, gate controlled, wide drive aisles and a variety of space sizes available. We offer military, AAA and AARP discounts.

This is a good location and the staff has always been nice, but it did get REALLY hot in the…read moresummer. Apparently the thermostat is meant to be between 50 and 80 degrees, but an employee told me that they were told to move it up to 85 to save money. I almost passed out from the heat and humidity while I was moving stuff around last summer. Besides that, it feels safe, it's a clean location and easy to access.

Signed up for the "Memorial Day Sale" 50% off the life of the rental, only to find that the rent…read morewould increase by 50% only 90 days into the rental. Public Storage reserves the right to increase the rent at any time. So only 3 months in and the rent went from $54 to $81, by Sept it will be $108 and so on. I'll soon be paying more than I was prior to the "sale" Bait and switch, bait and switch... The light is broken, and the list of excuses is seemingly endless, and the bathrooms always seem to be locked. I'll be moving shortly, recommend others to move on before signing on to some surreptitious sale.

Exceptional customer service. Great prices for large space. Very clean and well maintained. I…read morecertainly would recommend this location.

I recently went looking to rent a storage unit. I wasn't sure what size I needed but your staff…read morewas wonderful help! I got a climate controlled unit and it's great. The price was low and the transaction couldn't have been easier! I recommend them highly!