Irina was very responsive and came out right away to quote a post renovation clean up. I was naive and told her my budget of $500 with the expectation she would maximize what she could do for a ~1200 sq foot area and the cleaning of 24 windows.
She was kind.
Floors cleaned well.
Windows were satisfactory.
-What was missed-
Construction areas were completely missed mainly the master bathroom. We started the cleaning session by walking the construction area, a major part of it was, as mentioned, the remodeled bathroom.
After cleaning was "completed" a pocket door mirror wasn't touched, caught that right away and she came back and cleaned it.
I later discovered none of the walls in bathroom were not wiped down, shower glass was never cleaned, there was a film of grout still present on the shower tile indicating it was never cleaned.
In the bathroom our matte black fixtures still had crap on them, toilet still had dust, drawers still had a layer of dust, vanity top had a layer of dust as well, all bottom facing mouldings had construction dust on them too. The wood tile floor had speckles of paint left on it. The transom glass was never touched. Both Mitsubishi Wall AC's had dust all over them, and the master bedroom ceiling fan had a fat layer of sheetrock dust on it.
I can understand that visibly it may have looked clean at quick glance because everything is new, but the onus is on R&I to be detailed for the money paid.
I left the house for a good portion of the cleaning session because I do my best to provide professionals the space and autonomy to do what they do.
Cleaning session started at 12:30 ended at 3:30.
Two people, 3 hours, $500.
500/6 hours of work = 83.33 per hour.
Honestly, I paid 2x the going rate and I expected a level of clean that was not met. The experience was disappointing, and I went into panic mode to clean everything missed by R&I before my 7 month pregnant wife came home.
I dwelled on writing this review for a good week, and the more and more I thought about it, the more I felt taken advantage of. Unfortunate. read more