I am upset that I have to write a negative review, as my initial experience was great…read more I shopped around for cars on 1/21/20 and ultimately decided on a 2011 GMC Terrain. They closed before I made my decision that night and I had to work the next day, so I had to pick up the car and sign the paper work on the morning of 1/23/20. I was told that they had changed the oil and it had passed their "service test." I was very excited as I was desperately in need of a new car. Fast forward to not even two months later, (I hadn't drove the car more than 2,500 miles, and my miles did not exceed the mileage sticker they had put on the inside of my windshield from when they did the first oil change.) I noticed that it was making a loud rattling noise and would literally rock back and forth when I was stopped. My check engine light never once came on, however I knew that something had to be off, so I took it to my mechanic on 3/16. There was absolutely NO oil in the car, and my exhaust manifold was cracked. He called Heubner's and had me take it back to them. I get a call from Heubner's today, 3/17, and they tell me they need to do an oil change and an oil consumption test, and that I would be responsible for 1/2 of the cost of an oil change and to repair the cracked exhaust manifold. Not to mention I would have to drive back to Heubner's (over half an hour away) once a week to test the oil consumption. We clearly know that it is using oil too fast, so what's the point of this "test?" I feel as if they are just giving me the run around. Their main point is that since my warranty (1 month/1,000 mile) is up, barely, all they can do is pay for half. This was unacceptable to me, as I feel these are things that should have been caught before selling the car. Obviously my mechanic cannot do an oil consumption test by seeing the car one time. I also asked if I could just give them the car back and cut my losses. I did not ask for any of the money back that I put down, and they said that they could, but they would need to do an appraisal, and since there are issues with the car it would dramatically decrease the value. Obviously it was sold to me with said issues, I haven't had the car longer than two months and haven't even put 2,500 miles on it. My husband who has worked for a reputable car dealership told me that if this was his company, they would fix the issues at no cost to the customer in situations like these, because they want to keep their customers coming back and want to provide top notch service. Clearly this is not how Heubner's operates. I gave them every opportunity to make it right, and I feel as though they simply don't care now that they have my money. I hate that things had to come to this, as my experience with Kim was great and I have no animosity towards her whatsoever. She was great to work with. My disappointment lies within the service shop and management. I am just disappointed in the company overall. I hope this review helps others who may be considering purchasing a vehicle from here.

Deceptive advertising. Checked a used truck out on their web site. Set up a test drive and went…read morethrough their check in process. Checked price again on Wednesday 8/9/23 evening. Go down this morning Thursday 8/10/23, test drive it, decide to buy it and even though the salesman pulled up the paperwork I had filled out online and saw the advertised price of $19,100.00 told me it was now $22,000.00 and would not honor the advertised price that was there the night before.

Outrageous quote and they claimed that all 4 calipers needed replaced when just 1 was locked up…read more Our car was serviced the next day elsewhere for $1500 less than what Rueggs was going to charge us. We don't like to be taken advantage of so we will not be returning for services here again.

$312 for a tow from Malvern to Waynesburg!!!! It should be…read moreillegal for these con artists to charge insane prices like that. I'll push a car where it needs to go before I ever give these theves another hard earned dollar. Unbelievable!!!!!!

I would have to say that this is the best place to get your oil changed. I was greeted by Marshall,…read moreScott and Bucky who all quickly went into action. While one changed the oil in my car, another put air in my tires and the third one checked the fluid levels and air filter. I was in and put of there in less than ten minutes! The mechanics were cordial, professional, and efficient! I highly recommend this place!

This place is a joke. Never open when hours say they should be. Had to leave several times due to…read morethe employee having to leave to go pick someone up. Awful customer service and staff has no idea what they are doing . Drive to canton do not get your oil changed here.

TLDR: I've had multiple good experiences with warranty repairs here, despite me being hard to…read moreimpress, and preferring to do my own work. I would recommend them to anyone who needs their Subaru serviced. I bought a new 2022 Outback Wilderness at a different dealership a couple hours away. Since then, I've had many issues with the vehicle, mostly relating to poor assembly quality. I had most of these issues fixed at other dealerships, and each time it took multiple days and trips to the service department. Sometimes they "could not duplicate", other times they did sub-par work and required subsequent trips to fix their mistakes. I got tired of dealing with this process every couple of months when something new went wrong. Enter Huebner Subaru. My mom had an issue with the same dealership I was using while having her 2020 outback serviced. She complained to SOA, who gave her a credit and recommended she try Huebner Subaru next time she needed service. She was satisfied with her experience, and recommended I also try them next time I have an issue. Well, about a year ago my Outback developed an exhaust rattle at idle (which I figured was a heat shield). I let it go a few months because I didn't feel like taking the time to make many trips to the dealership, only for them to not be able to duplicate. I finally got annoyed enough with the rattle to try to get it repaired under warranty. I took it to Huebner for the first time. Within about an hour, the service advisor came back in and told me they determined it was actually the muffler, which was defective. Unfortunately that isn't a part that they stock, so they had to order one. Once that arrived, I went back in and they had it installed in about an hour. I was pleasantly surprised they were able to diagnose and fix the issue as quickly as they did. Fast forward another 6 or so months, and I notice what sounds like a wheel bearing going bad, along with about a 2-4MPG reduction in fuel economy. I made another appointment, took it in, and explained to the service advisor which corner I thought was going out. He got back to me about 45 minutes later saying they were able to determine it was actually the opposite side of the rear from where I suspected, and that they were going to go ahead and replace it under warranty that visit. Another 40 minutes and I'm on my way. An hour and 25 minutes to diagnose and replace a wheel bearing is a lot better than I would've expected from my previous dealership! Additionally, they haven't tried to sell unnecessary services to either my mom or I at any point. This is the first time I've felt obligated to write a positive review for a car dealership (especially their service department), but I feel they deserve it!

I've dealt a lot with many different dealerships, and I have to say that these guys are the real…read moredeal. I needed an AWD car for my job, and after searching around, I found a few Imprezas that fit what I was looking for.I could have gone anywhere in Ohio (or anywhere at all for that matter), but after seeing that Huebner had almost 5 stars on various review pages, I made my first stop in Carrollton. I didn't need to go any further. The sales team was exemplary in the knowledge of their product, understood what I NEEDED, and also what I WANTED. My financing options were laid out clearly, and everything was very transparent. We worked through several scenarios with down payments etc, and there wasn't the slightest bit of disappointment or pushback from anyone even though the dealership had, at that point, closed two hours ago. They are extremely accommodating, and will without hesitation go the extra mile to earn your business. Carrollton might not be close, but it's worth the drive. PS they let me test drive the STi and that was awesome, so there's that too.