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    R&L Towing

    5.0 (1 review)

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    Responds in about 10 mins
    4.5
    (8 reviews)
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    1 year ago

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    Capital Towing

    Capital Towing

    1.4
    (53 reviews)

    My car was towed through my fault entirely, and I am not blaming them for the tow itself, but for…read morecontext, I didn't park in any a-hole spots like a handicap stall or a turning lane lol But they towed my car and when I called them for information so I could figure out how this works, the lady on the phone was incredibly rude and short with me. When I arrived, I needed to get my registration from my car, so I went and grabbed it and since my car was parked so far away from the office, I moved it closer so I wouldn't need to walk all the way down to get it. When I got back into the office, she snapped at me and told me that I was not supposed to do that, to which I stated that I didn't know, and she pointed out a sign in a dusty plastic holder on the wall, with small and extremely faded letters and said "I could charge you double." Mind you, I'm stressed because my car got towed and I'm not wealthy by any means, so I've clearly been crying and I don't look like some snobby lady coming in to yell at people for towing my car, I'm just a young adult whose never done this before. But she basically threatened to charge me double, which was insane. Anyway, I give her proof of registration, she snaps at me again to tell me that's not what she needs for verification, calls to verify with the dmv or whatever, then asks for payment. I asked multiple questions about paying on the phone before I arrived, and she never mentioned it, nor did I see any signs, but she snapped at me again to tell me it was cash only. I asked if there was an ATM nearby and luckily there was one behind me in the same room lol but I was annoyed I wasn't told on one of the two phone calls to bring cash. Ultimately, in a time of stress and overwhelm, customer service makes a lot of difference in how a person perceives a business. I think they would seriously benefit from better customer service and more empathetic staff in the office, and better signage around the office for rules that may seriously impact a person's costs. This is not typically a planned expense and it certainly wasn't very comfortable for myself and my husband financially. I will give credit where credit is due, and say that they were efficient and the problem was resolved as soon as I found out where my car was in the first place. TLDR: Pro: fast service Cons: bad customer service, poor signage, phone number not on Google??

    The first red flag should've been the lady in the office who unabashedly smokes her cigarettes at…read morethe desk--the place reeks. After my car was totaled by a careless driver, the City of Lincoln PD responded to the accident and recommended this as the tow company because the City contracts with them. Capital Towing treated me like I'd done something illegal when I went to retrieve my belongings, meanwhile engaging in business practices that are questionable at best and unlawful at worst. When I went in, I explained what happened and that I was there to retrieve the stuff from my car. Cigarette lady passed over a document, which she said I needed to sign to get my things, and had me sign it. Astoundingly, Miss Cig then tried to say it was a contract and I had no right to my stuff. She then said the bigger question (as compared to whether I could get things like my school materials and garage door opener) was how we'd pay the $7 a day charge for storing my car there. She was rude, manipulative, and disrespectful. She ultimately refused to let me get my belongings; I never got anything in my car back. In fact, I never saw my car again. It was not unsafe or difficult to enter. To be clear, I did nothing illegal and the other driver's insurance took care of the car. And, most importantly, they ensured Capital Towing got that $7/day fee. Then, I had to give Capital Towing my "permission" to give my car over to insurance and she tried to say I had to find a way across town and do it in person. I was stern, told her that wasn't happening and they had no right to withhold my car, and suddenly an email was fine. This experience was so unbelievable. Wild. If you must deal with these people, be firm and do not let them take advantage of you because they WILL try and seem to enjoy it. For obvious reasons, I do NOT recommend Capital Towing.

    R&L Towing - towing - Updated July 2026

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