Away for a week of family time and returned to my sparkling home. Cool Custodians are reliable,…read morepay attention to details and are trustworthy! Thankful to have found them and highly recommend!

Fantastic work cleaning the house. It was a mess when they arrived and by the time they were done…read morethe house was cleaner than its been since I moved in. Reasonably priced, friendly, thorough, what more could you ask forask for?

Scammer: Charged my card 24 hours before Makaya cleaned the house and then didn't complete the job…read moreon 3/1. I was going to meet with her for an inspection Friday afternoon but she didn't get to the place to clean until noon-1 pm. I'm having the place cleaned for an elderly man who is re-locating to Missouri due to health issues. I too am elderly and have a couple disabilities that prevents me from doing the cleaning myself and driving after dark. Makaya didn't finish in time that I could make the hour drive in the dark. Today I went to inspect. She did a good job on the oven, refrigerator and cleaning the kitchen cabinets. The kitchen and dining room floor was not done. I get to the bathrooms, floor as not clean, I pulled out the vanity drawers, they had not been touched. I looked up the vanity and nothing under the vanity had been touched in either bathroom. Photo's below were taken day after she cleaned. This is a house that has been remodeled with fresh paint on the walls and baseboards and all new carpet. There's no construction debris. All that needed to be done in every bedroom is the window seals wiped down and the mini blinds wiped down. On the phone Makaya said no problem. I ask for the tile to be cleaned in the entry way, again she said no problem. She quoted her price and I agreed. Tile to entry way was not touched. Front door tile was not touched. When I text Makala she begin to back track on all we agreed on. I told her I expected a $50 credit back for doing her job. She insisted she could not do that. She never offered to come back and complete the job either. I'm going to file a compliant with the BBB. Caution, she talks a good plan but she will not follow thru. I'm going to try to dispute her charges and reduce her amount by $50. $50 was more than fair considering I had to finish her job. I would not recommend this company to anyone. Very shady the way she charges before she does the work or inspected. By the way, I had a witness to the nasty left in the bathrooms. Just so happen a handyman was outdoors cleaning up, I ask him to come be a witness to the lousy cleaning job.

I have bad knees and can't get down to clean certain areas. Helen came and did an excellent job…read more Everything i ask her to do was done plus more. They leave a checklist of every job completed. They offer changing linens, doing laundry, etc. I will definitely be setting up a schedule with them.

I would not recommend this business for any type of home service. I initially reached out because…read moremy washing machine had a faulty lid-lock and I also needed a Tesla charger installed in my garage. While he did complete the charger installation without issue, the problems began with the washing machine. He assured me he could repair it and proceeded to order a replacement part from Amazon. The part didn't fix the issue, and he then told me he wouldn't be able to return to remove it for about two weeks. He suggested I call another appliance specialist, which I did. The new technician told me that no reputable repair professional would ever order washing machine parts from Amazon, as doing so can cause permanent damage. Unfortunately, this is exactly what happened--my washer's circuit board was fried, and I ultimately had to purchase a new machine. While he was at my home, he also left his toolbox behind. I texted him about it, and he said he was busy for the next two weeks but would let me know when he could pick it up. After a week and three days with no follow-up, I reached out again for a firm date and time. The screenshots attached show the conversation that followed. He left my home messy and did not clean up after himself. His demeanor throughout the process was extremely unprofessional. I followed up only because he said he would get back to me, and when I held him accountable, he responded poorly. If you need any kind of home service, I strongly recommend choosing another provider. A professional, well-run business would never speak to a client the way he did or handle a job with such carelessness.

I would not recommend using this business for any home service needs. My fiancé, Tommy T., has…read morealready shared his experience, and I am adding my perspective as well. From the beginning, we made it clear that we needed an exact date and time for when he could come by and grab his toolbox, which he left at our house. We both work full-time, so coordinating who can be home is essential. The technician told us he was busy for approximately two weeks but would inform us when he could return to retrieve his toolbox and proceed with the repair. Over a week passed without any update. As a business owner, it is the owner's responsibility to communicate with clients regarding scheduling, timelines, and any delays. When my fiancé followed up, the technician responded in a highly unprofessional manner, including the use of profanity. Using inappropriate language toward clients reflects a lack of professionalism and respect. He accused my fiancé of "spreading toxicity," yet the only toxic behavior we encountered was in the tone and content of his own messages. This level of disrespect, especially coming from a business owner, is extremely concerning. Regarding the services requested, we initially inquired about installing a Tesla charger. Immediately afterward, we asked whether he also repairs washing machines, and he stated that he does. He was fully aware that the consultation was for both the charger installation and the washing machine repair; this was communicated clearly, and he acknowledged it. He also mentioned that his company policy prohibits ordering appliance parts from Amazon, yet he asked us to order the parts on his behalf. This alone indicates that he knew the practice was inappropriate. We ultimately had another appliance specialist come to evaluate the washing machine. That technician was visibly frustrated by the poor quality of the previous repair attempt. He explained that a reputable repair professional would never use Amazon-sourced parts for appliance repairs and was surprised by the overall lack of proper workmanship. We did pay him for what he asked for installing the charger, which he did do well. We did not pay him for any washing machine repairs as he did not repair it. We bought the part ourselves because he told us it was against his policy. Overall, our experience reflects unprofessional behavior, poor communication, and questionable repair practices. I strongly advise others to consider a more reliable and respectful service provider. Below are screenshots showing he understood that the consultation included both the charger and the washing machine, and also stating that he knew it was not in the best interest to use an Amazon part for a repair.

One of the worst contractor experiences I've had and I do multiple renovations per year. My tenants…read morecaused a fire in our rental property in March of 2025. I called ServPro who gave me an estimate quickly and said they could begin the job at soon as the tenants were out and it would take 3 weeks. As soon as we received the all clear from the fire investigators from both insurance companies we gave ServPro the go ahead to get started at the end of April 2025. They were aware that I lived out of state and was relying on proactive communication to keep me updated on progress. The 3 weeks of mitigation turned into 2.5 months during which time I was passed between 3 different project managers who never knew what was going on with my house anytime I asked. Every time I could get ahold of someone they would apologize profusely for how badly managed my project was, swear this was not how they do business, promise that they would get to then bottom of things and then low and behold I wouldn't hear from them again and the updates that were promised would never come. I finally gave up on them and decided to go with a different contractor for the restoration phase because of their horrible communication. Unfortunately now that the project is finally done and work is complete 9 months later, the total bill for all work reimbursed by insurance exceeds the thresholds that my mortgage holder will pay out without signed invoices from the contractors. My contractor that did the restoration phase signed the paid invoices within 24 hours. I'm now on day 8 of emailing and calling ServPro Springfield because no one will sign the invoices or get back to me. I have a check for multiple thousand dollars to reimburse me for work on a house that has been costing me over a thousand dollars to sit empty for 11 months now and I can't get it cashed because ServPro can't be bothered to docusign paid invoices from last July and August. Do not do business with this company if you value your sanity.

I hired Servpro of Springfield to repair my roof (from Tree Damage) along with other repairs to my…read moregarage. Servpro assessed the all the damage and assured me that they could perform the repairs. Servpro also assured me that they could repair the damage like it never happened. I totally trusted Servpro to do the work they said would do. Servpro repair technicians came out and obviously did not know what they were doing. They used small scraps of plywood when they could have used longer sheets of plywood in several places. There was an area where plywood was NOT nailed down properly. There were no felt paper installed under some to the shingles. Some of the shingles were installed upside down. Overall, the work was of very POOR quality. When I complained, the one of the owners from Servpro came out, he was very, very, rude, and refused (to look at the roof) fix all the bad work they performed to the garage. We ended up hiring another company to redo the inadequate work Servpro should have corrected in the first place. I'm elderly, widowed person, and feel Servpro took advantage of me. I would NEVER ever hire them again!! From Marshfield Mo.

I had to have 1/2 of my home remodeled and it was done in a timely manner and reasonably priced…read more And I love it, the owner did such an amazing job. So I would definitely reuse them for whatever I might need around my home. They have also updated their website and it looks amazing as well as when I call the phone number I get a voicemail message that sets up an appointment for me date, time, work needed to be done. It's just fabulous! Thank you so much for making my home look great again!! And it's definitely not a scam, real people that work hard!

It turned out to be a scam. It kind of felt like I was talking to 2 different people through…read moretexting. We scheduled a time and they never showed up. I texted them to see if they were on the way and there was no response whatsoever. So I've switched to Thumbtack and Nextdoor from now on.

Left a low place in concrete on porch. Called him because I was getting rain/ice puddles. Don told…read moreme to "just sweep it off".

They have completed 2 projects for us. Reasonable cost and excellent customer service and quality…read moreof work.

Although they are too booked out, tim gave me a recommendation quickly and kindly , no wonder they…read moreare in such demand !

I needed a bunch of doors adjusted on my house and I was lucky enough to find this fine company…read more They told me they were so busy that it would take 6 to 8 weeks before they could help me, and they even recommended other places if I was in a rush. I figured any place that was so busy that they were turning away new customers was a place I wanted to deal with! I waited until they could take me, and they sent an excellent employee who did all the work in a very reasonable amount of time and they charged me under what I thought it would be. I can't recommend this place more highly!

Nadja and her team are amazing. From start to finish the entire process was super chill. She came…read moreout immediately upon my request for quotes for a lot of different projects on a new house. They scraped the old ceiling finish off, and relocated and replaced a busted attic access. The rehung multiple doors, replaced busted deck steps, and built a huge fence and RV gate for me. The work was extensive, and the pricing for the fence was super reasonable and it came out crazy nice! Honestly I was surprised at the quotes as I expected them to try to take me to the cleaners as most of the contractors I have dealt with out here were super pricey. Change out a light switch plate? Sure, for twenty bucks. Here's the kicker though, and what sets them apart from the rest; I live in AZ. Giving contractors access to a house unsupervised can make the most trustworthy person think twice. I have cameras set up throughout my house though, and every day they were there early in the morning, doing the work without needing to be supervised. Every night they cleaned up after themselves and locked up and not once did I catch any of their guys in the master bedroom trying on the wife's lingerie when nobody was looking. Nadja stayed in touch with me throughout the entire process and never got annoyed at my repeated questions, or 'suggestions' no matter how stupid they were. Hometown Handyman rocks to say the least. Great pricing, no job too big or too small and professional as all get out. I recommend them above all others!

Over the past year, Hometown Handyman has done a number of projects for us. These range from…read morebuilding a new deck and ramp to replacing a patio door, fixing interior bifold doors, installing various fixtures, completing landscaping projects, exterior painting, and more. Whether the project is big or small, we have found Nadja and Tom to be hardworking, conscientious, honest, and reasonably priced.