Great Service and low prices and staff is very friendly and professional and knowledgeable of the…read moreproduct .

From the owner: Auto Insurance, Homeowners Insurance, Commercial Insurance, Southbound Insurance, Motorcycle…read moreInsurance, Renters Insurance, Northbound Insurance, RV's Insurance, Boat Insurance, Roadside Assistance

Excellent customer service, they care about the customers needs. Great location. They helped me…read morewith my health and life insurance.

Excellent personal service, good discounts. The lead agent Jesus Rodriguez, actually sat down with…read moreme and called the home office to reinstate a discount opportunity that had expired previously. Now when does that EVER happen??? An agent going the extra mile to help you pay LESS to his Company?? Amazing. And an associate Agent named Hacely is the one who actually set me up with my Auto policy 7 months ago with Farmers and she is amazing as well, super perky and friendly and returns calls promptly if not answering immediately. What a joy to have real live local agents to go see when you need to or you can simply call on and get what you need. I HIGHLY recommend this Farmers agency, it's worth the trip to the far West Side and Cimarron Market. Or you can call if you like, I did that initially, but honestly I like to handle business with insurance people in person not just on the phone and internet exclusively.

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage that may best fit your needs. Serving the El Paso, TX area since 2022, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.

Great customer service from Daniela panucoshe's the manager she helped me with my claims the claims…read moredepartment in California was not answering I had to contact her through my lawyer and Texas to get my claim done it took a couple months but it finally was done thank you for being patient and thank you for the great customer service Miss Daniela

This insurance company is a crock of BS! Customer service is non existent. You can't get anyone on…read morethe phone. My car was wrecked airbags deployed I have left multiple messsges in a total week I have talk to 2 people one of which is a supervisor with a terrible attitude. I have a car that is a 2023 high end vehicle basically they sent me a check out which they never told me or contacted me about to fix my car but I can't even get them on the phone to get my vehicle released. PLEASE I BEG OF YOU! Do not use this company they are very unethical

DO NOT deal with this company. One of their customers hit my friend's car and then after dealing…read morewith Loya customer service for several weeks, he couldn't find any collision center that would fix his car. No collision center he contacted would work with Loya insurance. His own insurance company is currently fixing his car and then they will go after Loya to get their compensation.

I have NEVER encountered customer service this horrible...anywhere, ever. Their driver hit my car…read morein November '25...it's now January 31 and I finally received the payment (of under 2k on a car they deemed totaled). They don't return calls until you leave dozens (no exaggeration) of voicemails. Their claims adjusters are rude and do their best to speak extremely fast and unintelligibly. I had to report them to the department of insurance to finally get a call back (after which they dropped the ball again). They guessed my car's mileage, never requested it and were 20k high, I had to send them time stamped photos of the odometer which they claimed they didn't receive, I had to send three times. Same with comps they requested after I disputed the value they placed on my car. Before the accident I had a mechanically sound/physically perfect car. It's an old car but it had nothing wrong with it. They gave me less than 2k...in no way enough to find a car in the same condition (or in ANY drivable condition). I wound up having to shell out 8k to get a used car. Absolutely corrupt, inept, disdainful - there was not a single person I spoke with who displayed any interest in helping me, it's as if they're trying to be rude to make you give up. Sadly, none of us have a choice if we're in an accident and the at-fault driver has this insurer. TLDR - they're horrible, keep a close record of how many calls you had to make and document everything. Be prepared for a very bumpy ride (or no ride at all when they're done with you). They shouldn't be allowed to do business.