Very knowledgeable and is a great doctor, really cares about your health. Dr. Livingston will…read moreanswer any questions you might have about your care or medication prescribed. I recommend him him as a healthcare provider.

Dr. Watkins has been our family physician for many years and unfortunately due to a change in…read moreinsurance coverage I had to change physicians and I truly miss her caring approach throughout some of my most difficult medical conditions. I can understand the frustration not being able to get an appointment or call back and remember sharing that concern with her at her previous location and she addressed the matter immediately. It is unfortunate that her staff does not have the same approach, but she is absolutely wonderful and caring.

Dr Watkins has been my primary care physician for 10 years. But recently her new staff has made me…read morelook for a new primary care physician. I can never get an appointment in a timely manner or a call back within 24 hours. This has happened several times in the pass year. I should not have to go to the ER or Urgent care if i have a primary care physician. Truly upsetting.

Dr. Gumbs is a wonderful physician! I sent both my daughters to her as they transitioned from…read morepediatrics. She takes the time to talk to them and counsel them as whole people. She's such a great role model as an intelligent young, dynamic, professional woman. I could not have asked for a better person doctor. I highly recommend her.

I wasn't feeling too well and decided it was time to get checked out. As I love the Piedmont brand,…read moreit only made sense that I go to Piedmont Urgent Care. The Fairburn location had the time slot I wanted so I went. To note, though you can book a time online, it's not an actual appointment. It's done to help maintain order and keep the flow of things moving. Once I arrived, I checked in at the front desk, paid my copay and had a seat. The young lady behind the desk was very even toned. She got me checked in and I had a seat. At the time of my arrival, there were 3 people in front of me. After a quick 30-40 minute wait, I was called to the back. The young lady who took my vitals was very upbeat and pleasant. Though I wasn't feeling good, her attention to service made me smile and was a great representation of the Piedmont brand. After taking my vitals and getting all the prelim done she took me to my room and advised the doctor would be with me shortly. Dr. Wendy arrived within minutes. She knocked on the door and once I authorized she entered. From the moment she walked in she was upbeat, compassionate and all smiles. Her bedside manner was beyond amazing. She provided a level of care that not only made me feel at ease as a patient, however, I felt valued as a person and as though Dr. Wendy wasn't just processing me as a number but as a person in need. She used my name. She took time to understand my concerns. She didn't rush me through anything. She talked through all areas with me. She let me know what she was doing and what the next steps would be. Her ability to engage with me as a patient was as if she was my PCP. Though I was at Urgent Care, the level of care, service, compassion, and attention was far beyond any other Urgent Care I have ever visited. From getting to the back area to being discharged I was there for about 45 minutes. None of my time felt wasted nor did I feel anyone had forgotten about me. The team was amazing and Dr. Wendy was truly stellar. A great representation of the Piedmont Brand and a Standard of Excellence for the Care of a Patient.

Daughter had a physical here and the physical form that they use couldn't be used for her nursing…read moreprogram so we went back to see if someone could refill it out and they made her repay for another physical... diabolical and greedy

I've been a patient for almost 10 years and my experience with this practice over the past few…read moreyears has declined, with the exception of Ms. Alston. I've attempted to refill my medication online, which is the quickest way and they have dropped one of my medications. Also, when I called to leave a message about my medication refills, the voicemail drops the call within 30 seconds. The reason I'm leaving this review is because I've had several incidents as it pertains to my medication. From the nurses not submitting the refills to issues like this.

Horrible experience, waited for an hour for an appointment. No apology. Went to pick up medication…read moreand it was never sent. Called and used the practice portal. Not one call or email to explain...

Communication is clear and frequent (e.g.com appointment reminders). everyone has always been…read morecourteous, helpful, kind-- and I don't recall ever having to wait a long time to be seen.

I have been going to visit Dr. K and then Dr. B for over 30 years. They and their staff have always…read moretreated me and my wife with respect and personal care. They are very responsive to our needs and listen to our concerns. They are more into discovering the real issues affecting your health than hurrying to a diagnosis and moving you through quickly.

doctors and care is fine, but you cant get an appointment. ai answers the phone with lots of…read morequestions that dont help. transfers you to a "live" agent, then no one picks up.

This review is specifically about Dr. Ashish Patel. I've been visiting this office for two years. I…read morewas switched to Dr. Patel after Dr. Sankoorikal left, and I am terribly disappointed with the service I've received. My first visit with him was just ok. He doesn't come off as caring, he's not very personable, and I just didn't get a good feeling from him. I had my second visit with him today, and it was terrible. I told him my problem, he asked a couple questions, did a brief exam, then prescribed some medication. I then let him know I had something else to discuss, and he told me I couldn't. He said, "with these 15 minute ones, they want me to stick to one thing". He then said, well if it's quick I can try to help, while standing at the partially open door. Of course I declined at that point. He then said "they want us to do one thing well instead of two things shitty". I felt totally rushed and uncomfortable, and I was actually taken back by his remark. IMO we don't know each other well enough to use cuss words in a professional setting. Especially when I'm on the losing side of the conversation. I've never had a doctor that refused to help me. I could possibly understand if we were close to the 15 minute mark, but we weren't. I spoke with him for less than 10 minutes.This was by far the worst experience I've ever had at a doctor's appointment, and I will not be returning. The rest of the staff is warm and friendly. I've always had great interactions with them. Maybe the other doctors here do a better job of making their patients feel heard, but Ashish Patel certainly DOES NOT.