2 stars gained ONLY because they allow named drivers to accrue a no claims discount and because…read morethey were also cheapest as a result. Also the security people at the Direct Line offices were REALLY nice to us. 3 stars off for a couple of reasons 1. We were going to add OH's dad onto our policy, however despite being a current direct line customer and having maximum no claims discount and no accidents, it was going to add 25% onto our premium - super super lame. 2. The cracker however, is that they do not give you instant proof of cover. They will not email you or fax to you or to the DVLA a copy of your insurance certificate. Instead they say the post is safer...! Laughable - if not for the fact that we bought a used car on 28th Dec, insured it immediately, picked it up on 30th and the tax disc is up on the 31st! This lack of instant documentation meant that we were unable to tax our car, and, living in a city with no private, off-road parking, the situation was forcing us to break the law for goodness knows how long till our documentation arrived in the post. We were not informed about this policy when taking out the insurance, but when on the phone to them today, complaining, we were told that lots of people had such complaints and had been in a similar situation. I have made the suggestion that they tell customers that they will not be able to tax their vehicles immediately, especially when it is over a holiday time and at a time when the post is massively backlogged. They were not swaying on their decision not to fax the documention, and could not offer any suggestion what we should do about the parking situation - despite the DVLA saying that they should have faxed the certificate..argggh. We did get it sorted out, no thanks to them - we trekked over to Glasgow to pick up the certificate in person - this was deemed to be a HUGE favour and MASSIVE inconvenience and TOTALLY AGAINST POLICY. Security people at the call centre were very nice, however the manager who handed the policy down to the security desk did not even look the road we were on - super super rude. In short, if you need instant proof of cover, stay away!

You might just as well be uninsured rather than take out home, buildings or contents insurance with…read moreDirect Line. They will find any and every excuse not to accept your legitimate claim. You think that because you pay the premium you are insured - forget it - you aren't. Insurance should give you peace of mind not an expensive head ache.

Care To Share Glasgow Mortgages With Friends?…read more 32 Marywood Square Glasgow G41 2BJ 0141 423 0735 "The adviser advised on,and arranged a very competitive mortgage ,which we can afford.He also planned our monthly budgeting at no extra cost,and arranged excellent mortgage and property insurance,at our request.My wife and I ,would not hesitate to thoroughly recommend the services of this company,the advice was certainly most welcome in these uncertain times.The appointment only system meant that we were made a priority

This place confuses me. Is it a letting agents? The multitude of flat listings up in their window…read morewould suggest so. BUT, is it a mortgage broker? The name of the place sways me in favour of this option. And yes, I suppose it can be both - but a little more clarity wouldn't hurt. A couple of weeks ago I did spy a flat in the window of this place that looked like it might be right up our street. So excited was I that I popped right into the shop to arrange a viewing. Or at least try to. They took my name and number and promised to call me. But, yes, you guessed it; they never did. I even tried calling them myself to make an appointment, to no avail.

From the owner: At the Independent Mortgage Store, we specialise in providing impartial mortgage advice tailored…read moreand personalised to each and every client. We will project manage the whole process for you, offering advice and assistance throughout your purchase or remortgage. We will work with your trusted professionals or can recommend solicitors and surveyors that we have used with decades of experience. We will submit your application, proactively liaise with the lender, surveyor, solicitor and estate agent as required. Mortgages are a lot more difficult than they first appear. Knowing what rate, term, lender, features and insurance to get are all time-consuming and complex matters. Simply, we make the difficult easy.