This is a great branch! I'm here 1-2 times a month, they're always super friendly and welcoming…read more The staff is super nice!!

Please do not open a bank account there. This bank is so outdated and will never help you…read more 1- their software is not fair for their employees. I took me about 2 hours or more to open this bank account. 2- Mistakes happens and someone made a mistake on my social security number which caused the bank to close my account. 3- I called to chase my money...the level of customer service is the lowest level I have ever seen in my entire life. I was put on hold, calls got dropped with no call back on their end. I asked to speak to a manager to let them know my check was mailed to the wrong address, I got the gate keeper who told me we can escalate your request and some one will call you within 5 business days . 4- my account got closed, my money was sent out to the wrong address and no one can help me..and I do not want to waste any more of my time with them..so I am letting about $1000 go because there is no one to help. 5- did I mentioned that when I told the branch employee what happened, he had the most none caring personality in the entire world...I am so shocked that business like this still exist. Please go to reputable bank and save your time.

I've made several phone calls and have arranged several appointments with the branch managers. I've…read morecome prepared with the necessary legal documentation and have clearly articulated what type of changes need to be made to my account. Each time, the branch manager or assistant branch manager assured me that it will be carried out. Yet it's 3 months later and nothing has changed. Everyone at the branch is very friendly but not one seems to be competent in anything beyond typical transactions. I have been working with a number of banks where my family holds accounts and have made similar requests that were treated with a much high degree of professionalism. I honestly don't know why anyone would open an account at this bank when we have so many better choices with a much higher level of customer service here in North County.

Banker gave misinformation that led to forfeiting a month's worth of interest from a high yield…read moresavings account. Branch manager dismissed it without offering any restitution. Needless to say, their policies are shady and the employees are misinformed.

One teller at opening is 100% unacceptable They have two…read moremanagers standing around not doing anything and 3 others working on loans. Wait time to get a teller is bad. Manager at the front is rude if you don't have an appointment I'm going to leave BofA because of this location

Just another update to terrible customer service , only one teller , 10 people in line . I would…read morenever bank here or refer anyone here . Yes you waste an entire hour , just to make a simple transaction. All these women walking around in there stupid high heels , just walking around .No help

The drive up ATM is completely outdated and takes forever to function…read more The chip reader doesn't work I have been coming here for months and months, and every time I have to continually redeposit my check because the machine keeps kicking it out. I watch the same exact thing happen to the people in front of me in line, and we are all fed up. Perhaps an upgrade is in order at this time.

CHASE BANK, ESCONDIDO (EL NORTE). I'm incredibly grateful for the professionalism, patience, and…read morepersistence of Kale at my home Chase Bank branch. I needed detailed information about several deposits from over four years ago, and although it was complex, Kale worked through every possible avenue and reached out to multiple resources. She went above and beyond to not only provide the information but also print each individual check from those deposits. Kale is an exceptional teller who remained composed, attentive, and solution focused throughout the entire process. I highly recommend banking with Chase and making this branch your home branch. Thank you, Kale!

Busy as always on a Friday Afternoon but service is still prompt…read more The tellers are friendly and welcoming. I was able to get access to my money without any issues. Parking was a cinch. Be back soon.

Nice bank I only go thru the drive thru tho. The ATM machine is absolutely terrible for accepting…read moremoney in bulk. I had about $60ish in ones and everytime I feed it into the machine it can't read it properly so I guess I have to go inside to the teller but that defeats the purpose of the drive thru which also states that you can insert I think 20 items at a time so it should work....

This is your Protection! Security looking at phone instead…read moreof looking at you and the bank. A camera could do his job better.

I went to Bank of America on a Friday--one of the busiest banking days of the week--and was shocked…read moreto find only one teller working. The line was out the door, and people were visibly frustrated. It felt like the branch was completely unprepared for normal customer traffic. With all the fees they charge, you'd think they could staff more than one person at the counter. Absolutely unacceptable service for a major bank. Do better.

Walked in to take care of some business that could only be done at a branch on my Saturday. Waiting…read moreline was 12 deep. 2 windows open. Line moved slowly. Oh, boy. This branch serves several surrounding communities. Seemed overwhelmed. By the time I got to the front someone came out and opened another window. My teller apologized for the long wait. Very nice. I was done in about 3 minutes. And on my way. Good branch staff. It's just a pain in the ass getting there. It's in a huge Walmart, Koles, CostCo super mall right off a freeway interchange. Stop lights every 50-60 ft. Ugggghhhh!!!

Ashley was so helpful when I came in to deposit a check! The process was easy, stress-free, and she…read moreeven explained to me different bank accounts to get me the most dividends earnings! Wow! No one has ever explained that stuff to me so simply and easy to understand. I appreciate you, Ashley!!! Thank you so much! And this staff member did all that with a positive attitude and smile. I love this NFCU!

Oscar M was amazing super fast and efficient I was in and out in no time. If you want to get good…read moreservice that is quick go see Oscar.

Teller Angelina C is so rude, if they want to work on customer service they need to start by…read moreworking on her attitude!! Slowest bank i've ever been too!

I would not recommend this chase bank for any business or personal needs. I've been a member with…read morechase for almost 10 years now and I've never had any pushback or confusion from tellers before like you typically do at Wells Fargo for any little reason. That's why I bank with Chase, but today was different. It not only took over 10 minutes for the teller to deposit my checks but was asking multiple other tellers if they were valid. They flagged one of the checks even though I was depositing another check from that same person. Have never had an issue depositing company checks for over 4 years, but today felt like I was at a Wells Fargo. I would not return here.

Fully booked bankers were just sitting around talking the whole time I was there. I really need the…read moremanagers to either figure out what fully booked means or hire more bankers who will actually work

Popped in here to help out a family member handle some business. Since they don't regularly open…read moretill 9, and I had to be at work by 9, they were kind enough to let me in a little after 8am which I greatly appreciated. Talk about 6 star customer service. Luz and Nada were so friendly and helpful. Both were very professional, informative, and compassionate to my situation. The place itself is rather small, with only about 3 tellers. If it were busy, you might have to wait a bit. There is plenty of parking, which is a plus. It's also near a bunch of other businesses near Grand, so there's several nearby places to grab a cup of Joe. Thanks to the wonderful staff at EFCU for making my transactions a breeze!

My favorite bank ,bar none. I believe that this Credit Union is available only to Escondido City…read moreemployee and their families...But I may be wrong. The service, rates and access have all been great! If my family or I have a question, we have always been able to call right in and get whatever we need taken care of. We most always end up switching all our loans over to this bank as the flexibility and rates are unbeatable.