Wasted several hours trying to figure out if insurance would cover my initial consultation here…read more Dropped calls, long holds, promises of being called back. Made more than ten attempts to find out and nobody would help. I am baffled by this organization and disheartened by my experience. Brutal!

I'm incredibly disappointed with the ongoing disorganization and lack of communication at RMA. My…read morehusband is being treated by Dr. BarChama's team in the NYC office. Although we like our doctor, the experience with his team has been a different story. We've had consistent problems every single month, from prescription delays to scheduling errors, especially related to my husband's bloodwork and semen analysis. Most recently, my husband scheduled an appointment at the Mt. Kisco office, confirmed it with Seth, and yet when he arrived, he was told he wasn't on the schedule. After being "fit in", there was still no bloodwork order in the system, and he ended up waiting over an hour while they tried to fix it. This has happened multiple times due to a clear disconnect between the NY and Mt. Kisco teams. But what's even more troubling is what happened in June. Despite repeatedly informing staff that we were not moving forward with cryopreservation, a nurse (Sylvana) added it to the order anyway--without consent. My husband clearly declined the procedure multiple times, both over the phone and again when he arrived to his SA appointment. Yet the next day, I got a call saying, "the cryofreeze went well." When I expressed concern, Sylvana was dismissive and even blamed us. There was no apology, just defensiveness. A nurse does NOT have the authority to override a patient's decision or consent. This is not a clerical mistake; it is a serious breach of medical ethics. Fertility treatment is already an emotional and stressful journey. These repeated administrative errors, lack of accountability, and at times unprofessional behavior from staff have made it even harder. I've emailed RMA with these concerns and have yet to receive a response. I'm sharing this here in hopes that someone from leadership will finally take this seriously.

Zero stars. Stay away. This review is mostly specific to the billing and admin practices of RMA -…read morethey are atrocious, the worst of any business I've ever encountered. Trying to find the correct person to help with an issue or anyone at all to answer the phone in billing is near impossible. They sent a bill of mine to CBC to collect. I was never sent this bill. Nothing in the mail. No email. No phone call. Nothing before they sent it to collections. My account "financial educator" couldn't even tell me what the bill was for. I've been asking for a full statement of my account for weeks and even that is too difficult for them to manage. Trying to get information on the charge requires endless follow up on my part and it is still unresolved more than 2 months later. And this is just the latest of several issues I've had with their billing department. Since 2022, I've been asked to fill out multiple forms, consents and sign up for 5 or 6 different portals as they've changed ownership, yet still they send mail to the wrong address or text me bills instead of emailing them despite multiple requests not to text. This does not instill trust or confidence in a medical practice.  Regarding their medical staff, the doctors and nurses are nice and competent and I do believe Dr. Klein and his coordinator Jenna tried to help me and my fiancé, but the entire practice or company more accurately, feels like a factory. You don't see your doctor during most or every visit, just whoever is available on that day. One visit, I had side effects from a medication that seemed unusual and the doctor I saw said she'd never encountered it, shrugged and didn't have anything to say other than "let us know if it gets worse or doesn't go away." I also had significant side effects both immediately after and weeks after my trigger medication that I was never warned about. Reddit subs were more helpful than RMA in these cases - it seems these side effects were all fairly common. If we try again, we might have considered continuing with RMA because finding and trying a new practice is full of it's own uncertainty and risks, but after this latest billing issue, never again. Every interaction with RMA on the billing/admin side has been infuriating, riddled with incompetence, and simply bad business. There are other options out there, save yourself the frustration and avoid RMA.

Best reproductive clinic ever! Everything was very coordinated. The only issue I had was the first…read morecall to report that my period started, but it was during Thanksgiving so I completely understand and don't blame them. After that, everything went smoothly. I got pregnant on my first round, and Dr. Klein was very attentive, kind, and supportive throughout the process. I'm very grateful for the care and experience I had."

Dr. Zapantis and his entire team are truly amazing. From day one, I have felt welcomed, supported,…read moreand genuinely cared for. After experiences with larger fertility clinics where I felt like just a number, this office has been completely different -- here, you are treated like a human being. For the first time in this journey, I actually feel happy instead of stressed. Everything has been so smooth, organized, and seamless, which has made such an emotional process feel manageable and even hopeful. What truly sets this practice apart is that Dr. Zapantis personally performs all procedures himself. He takes the time to answer every question thoroughly and even draws diagrams to ensure you fully understand your treatment plan. He creates individualized plans for each patient and works closely with you and your spouse to make sure everyone feels comfortable and confident. He has also been incredibly flexible and accommodating with my husband's work schedule, which has meant so much to us. Because this is a smaller practice, nothing feels cookie-cutter or like a one-size-fits-all approach. Every treatment plan is truly personalized, and you can feel how much thought and care goes into every decision. Everyone here goes above and beyond -- you never have to worry about being left waiting for a phone call or email. Communication is prompt, clear, and reassuring, which makes such a difference during a process that can otherwise feel overwhelming. Priscilla is always quick to respond and so helpful. Joyce is consistently kind and welcoming every time we walk through the door. Sandra patiently answers all of my questions, reassures us, and even gives me a hug when I need it most. Kim and Susan have also been wonderful to work with. The entire team is knowledgeable, compassionate, and truly makes you feel like family. Fertility treatment can be an emotional journey, but this office makes you feel heard, supported, and cared for every step of the way. I am so grateful to be under their care and highly recommend them to anyone navigating infertility.

I could write an essay about how amazing Dr. Zapantis & this office is! They truly understand how…read moresensitive & heartbreaking the fertility journey can be. Every single person in the office is so kind, responsive & helpful. Every single appointment was on time. Dr. Z does so much himself, and he never makes you feel rushed, even when you have a million questions. I was recommended by two people and recommend him to everyone. I wish he could deliver my baby too! If you are looking for a fertility doctor, look no further.

I was a patient at the Roslyn office. Dr. George Kofinas, Dr. Narine and their team are AMAZING. We…read moredid many rounds of IVF with them and everyone there was so helpful, sensitive and kind through all of our ups and downs. They were always available to talk or for a last minute visit. Every single member of the staff is overwhelmingly dedicated and caring, they make every patient feel like family. The surgery office by Wall Street also really makes you feel safe and comfortable, and the surgery staff and anesthesiologists are wonderful. My husband and I struggled with poor genetic quality with the embryos we produced, and Dr. Kofinas recommended trying PRP in my ovaries. Shortly after we became pregnant with a healthy baby girl, who was born recently. I couldn't recommend the Kofinas fertility team more.

From the first phone call I made to book a consultation I was greeted with a friendly, upbeat,…read morehelpful receptionist. Walking into the office the first time, coming off of a couple of failed ivf cycles with a previous doctor I was nervous and emotional and a little defeated. Dr. Kofinas examined me and discovered that I had many more fibroids than I had known about and a significant amount of endometriosis that I had not known about at all. He seemed confident that this was the reason I wasn't getting pregnant and we quickly scheduled my surgery to correct these issues. I can't explain the emotion and relief I felt to finally feel like there was a reason for my lack of success and not just "unexplained infertility ", the diagnosis that my previous doctor had given me. I had proceeded with multiple egg retrievals and finally a successful embryo transfer a few months ago! Through the entire process the professionalism and kindness and personalized approach to myself and every patient was exceptional. The confidence and trust I had in Dr Kofinas was truly the most comforting thing through such and emotional process. All of the staff always greeted me with a smile and answered any questions in a way that took away any fear that I'd be fixated on. This entire office, and every one I encountered along the way in the manhattan surgical center, are a collection of such special people who are truly in the right profession and I can't express how grateful I am for each and every one of them. I'd be writing this same review even if my experience wasn't successful. Dr. Kofinas was extremely thorough and just an amazing doctor and person. Angels on earth! -Nancy Pollock

There are no words that can truly express the gratitude I feel for everything Dr. Berin has done…read morefor my family. Because of your dedication, our dream of becoming parents and completing our family became a reality. You gave us hope when we needed it most. We will always be grateful for the care you provided and the difference you made in our lives. Thank you for helping make our dreams come true. Your work changes lives, and our family will forever be one of the many lives you've touched. With heartfelt gratitude, The Quezadas

Terrible clinic and staff. For my first appointment (consult), I was not seen by the doctor but by…read morethe PA. The only time the doctor said hello was when my husband was doing his bloodwork. The male doctor is not very compassionate and has the worst bedside manner that I have seen. For my egg retrievals, the anesthesiologist was literally 3 hours late and I lost the entire lot. I got no apology and no refund. The doctor blamed me and said I had suboptimal fertility and refused to even do an implantation. I guess he didnt want to affect his numbers and thought that I would ruin his implant-to-pregnancy ratio. He made me freeze my embryos forcing me to pay storage fees and still would not implant. I ended up being forced to destroy the embryos. The staff was equally as rude and treats patients like liabilities. Look it is bad enough that we are going through difficulties getting pregnant, but they had no compassion at all. Well, fast forward to months later and a different clinic with much better reviews. I saw a better doctor who said my egg count was excellent. We got pregnant on the FIRST ATTEMPT. I am now looking at my little one. Also, be forewarned that this clinic does NOT work on weekends, not even for monitoring. Go at your own risk.

If patient centered care is what you're looking for, you have found it. The Westport office does…read morenot disappoint. The office is inviting, immaculate, and convenient. My reprieve from frustration, disappointment and feeling like a number concluded when I made my first phone call to the Yale Fertility Center of Westport. Christine communicated to me from the get go that I would receive a more personal touch and proved that at my first appointment. Perhaps even earlier that that when I think back. You see my appointment was made for the following week, yet I received a phone call from Dr. Seifer on a Saturday afternoon. He called to introduce himself and ask questions for our upcoming appointment in preparation of my complicated history. Dr. Seifer has a wealth of knowledge and experience and is thorough when explaining the process, procedures and expected outcomes. He has a sweet demeanor and is the upmost professional. Patricia O'Neill, Nurse Practioner is a dream come true. She is detail oriented and is understanding of how overwhelming the process can be. She stands by her words when she says she is always available to answer questions and gets the process moving. The office staff and nursing staff was just as amazing - from getting insurance information completed and approved to having blood work done without the feel of the needle! As a RN, I know how important it is to have good, quality care. Regardless of if we become pregnant or not, it doesn't matter. What matters to me is that the person I choose to take care of me makes me feel like they care. And that, that is exactly how I felt when I got off the phone with Dr. Seifer that Saturday afternoon. Happily, I continued to feel that way every time I interact with the staff in the comfort of the Westport office.

From the owner: We Make Firsts Possible. First breaths, first smiles, first steps…read more.. At Yale Fertility Center, your dream is ours. We are physicians, specialized staff, and scientists who have dedicated our life's work to improving your chance for fertility. But infertility is a complex, stressful, and often time-consuming problem. Men and women new to the problem are sometimes prepared for the physical procedures they will have to undergo, but often don't realize how emotionally difficult the process can be. Sometimes one partner is more devoted to the process than the other; sometimes infertility treatments can stretch on for months and become financially draining; and sometimes people experiencing infertility end up feeling alone and isolated, even from those who love them the most. That's why we are here--because we've been through it before, and we are here to help you through it, too. There are moral, ethical and scientific dilemmas that can be easy or difficult to resolve. Our shared communication through the process, and our continuous psychological support, helps you to overcome each step and gain perspective on why each person's experience is different. The education we provide helps you to understand your options and feel confident about the decisions you make. This practice is specifically built to attend to the technological, emotional, and physical needs of men and women who are experiencing infertility...

I delivered both my babies with Maternal. The kind of care and attention you get here is unlike any…read moreother. The doctors are all phenomenal. Dr Abdelhak is a high risk pregnancy doctor, and I felt at ease under his care. Dr Ratzerdorfer delivered my first and he's truly gifted at what he does. Complicated delivery with so much ease and confidence, that I trusted the process and his decisions comfortably. Dr Resnikoff delivered my second, and she made the whole experience so smooth. She was very calm and approachable throughout the pregnancy and delivery. Highly recommend this practice.

Great doctors, staff and setup. Had two high risk pregnancies and births go very well.read more

Dr. Berin and her staff are amazing and are very welcoming! They are also very accommodating to…read morepeople whose insurance doesn't cover fertility treatments. Dr. Berin was able to help my husband and I achieve becoming pregnant in a few months, and we had been trying for over 3 years. She is very personable, knowledgeable, and genuinely cares about you as a person. You aren't just another number or another patient, you are part of their family as soon as you walk through the doors. Hours are also accommodating to those who work, which is a plus. Blood draws are no big deal when the girls who are doing it are smiling and are so good at it, you don't even feel it. Everything is explained so that you know exactly what's expected of you and know precisely what the next steps are. You can't go wrong by going to Dr. Berin, I am so lucky and grateful for her and her staff for allowing a dream to become a reality.

Very negative experience The office is very disorganized,…read moremultiple errors with pharmacy scripts and very unprofessional handling of everything. Billing department does not supply CPT codes and makes many errors. Strongly recommend finding another clinic.