Great shoes. Great customer service. Make you feel welcome. We visit from Texas and always shop at…read morePumps in McKinney.

Upscale shoe store with super sweet staff. I was tempted in by their selection of Birkenstocks…read more Glad to have a small local store to buy them at moving forward instead of big box locations. They do not sell cheap shoes at this store, but the brands are super quality. Would recommend to friends!

Upon entering store there was no acknowledgment and no assistance until we asked for help. Their…read moreonly concern was us messing up the boxes when returning it to the shelf. Notice the next customer after was greeted I bought the shoe I wanted but decided ti return them due to the unfriendly staff!!!!!

Love the shoes - great quality. However, after being a very loyal customer for 15+ years, I will…read morebe more cautious when buying shoes from SAS. Be very careful. I ordered some shoes while in the store - another color and size, was told they were on sale but was not told that I could not return them if I did not like them. Was told after I came back to return them that they were "Last Chance" shoes. The clerk read this information to me off the website as if I should know this because it was posted online. She would not acknowledge until after many conversations that this information should have been either posted in store and/or told to me verbally. When I asked the clerk to put herself in my shoes, she told me to put myself in hers, that they were under corporate orders to not accept these returns. Very unpleasant encounter.

I purchased sneakers hard size tried next size, returned too big…read more Placed order in store, for correct size states in Frisco for Pick up only. Sunday weather, sale had been cancelled shoe was not available. Reordered shoe at store to be mailed, within 1 hr received cancellation same reason. I am assuming the agent look up is real time, assured would be shipped no issue. Cancelled Inventory is too far behind for this to happen located in store, gone and order online & gone.

The service is really bad . It appears when checking out the person is more interested in what…read moretheir coworker is doing . Hardik asks questions and does not listen because he asks the same questions again after you answered already . He may need more customer service training .

I was searching online for a wedge sandal to wear to a baby shower. Took several days but then…read morepulled up Famous Footwear & happily clicked on exactly what I wanted. Found a Mia bone color wedge sandal sz 7 with the cutest buckle. Available for pickup at Allen Premium Outlet store. Quickly checked out online & picked shoes up the following day. Store Mgr was very helpful & accepted the 15% off coupon sent to my email. Outlet store was very tidy & organized. Will shop here again this Spring & Summer for quality shoes at great prices.

I go here first when I need shoes for anyone in my family. Prices are better and the service is…read moregreat.

It's hard to find someone for help, when I did find someone and try calling to ask for help he did…read morenot even acknowledge me, I think he was too busy listening to his phone and earpiece . When I finally got helped they are not rude or anything but they are not as accommodating and friendly . Shoe selection for golf is extremely limited or so I'm told. I left as quick as I can with a bad experience.

I will never shop at this place again. Had their store credit card and they canceled it without…read morenotice after having it several years. Thanks for being the worst store. Scheels and Bass Pro will get all my business

We had the best shopping experience today! Katelyn was amazing from start to finish! She made sure…read moreto educate us on today's sales, scavenger hunt, and she checked for additional sizes. Katelyn even offered online ordering if needed. She checked us out as well and recommended a protection for the leather that was so helpful. We LOVED our shopping experience today and Katelyn made the difference! Thank you Katelyn keep up the great work you rock!!!!!

Could've been better. Not many choices for shoes. The lady…read moreat the checkout counter seems to have lot of scope to learn customer service.

Still a great place to get my walking shoes in correct size. NB is one of few shoes that offers the…read morewide size. My favorites were not in stock during my 40% off sale so I ordered again with the staff. Ordered Mon and delivered Fri from MA to TX. Sweet.

From the owner: At New Balance Factory Stores you will find a vast assortment of New Balance footwear and apparel…read more We also specialize in personalized one on one service to help you find the perfect fit. Our trained Fit Specialists will expertly assess and determine the best New Balance styles for you.

Spent an hour searching for shoes that everyone would be happy with only to get to the register and…read morediscover it "wasn't part of buy one get one 50% deal" despite a tag being on the exact shoes we picked. "They were mislabeled." Meanwhile, our total still would have come to $150. My wife shops deals. As a guy, I find the thing I want, check to see that the price is fair compared to elsewhere, then buy that thing. I personally believe that one of the major reasons brick and mortar stores are failing is because of bait and switch gimmicks just like this. Consumers are getting wise and we don't appreciate these games. Charge a fair price, run an occasional special, but don't jack people around when they're trying to spend money at your establishment.

This is a great shoe store with low prices for kids, men's and women's athletic, casual and dress…read moreshoes. The staff always greets us with a hello and we roam the aisles seeing what they have in stock. We mostly come here for new athletic shoes for the family and they carry great brands like Nike, Adidas, Vans and Converse. They almost always have a deal of buy one pair get one pair 50% off making a great deal! I'll get my stepdaughter a pair and I get a pair too :)