Growing up, before any vacation, my parents would always get my brother and me a Racquet & Jog shirt. It was how we showed we were from Tyler, Texas. Everyone in Tyler had one, and it was like the official branding of the city for some time. While visiting the City of Tyler, we stopped at Racquet & Jog so my girlfriend and I could get a shirt for ourselves. She remembered how, back in high school, all the girls would visit Austin in the summer and get a Tyler's shirt. Now she's a true originator with a Racquet & Jog tee. They have recently remodeled the space since the last time I was in Tyler, and it is huge now. There are so many great brands to shop from, including Patagonia, Anthropologie, Vuori, Howler Brothers, and more. Plus, they have a great selection of shoes and other equipment. If you've been to a Tyler's in Austin, it's identical in concept, but we call it Racquet & Jog in the 903. RIYL: athletic and lifestyle wear read more

Racquet & Jog - inside - Shoe Stores Near Me - Tyler, Texas

We have been so pleased with our Tyler Racquet and Jog store! The employees are friendly and helpful. We needed HOKA shoes per our podiatrist and a young man assisted us in getting what we needed. I didn't get his name but we shopped after our shoe purchase. A young lady named Avery F helped us find 2 other items because we don't know current styles as well for a birthday gift. We were thankful for her help. We even found a sale on one item making it a better value!! read more

Avery Fussell is amazing at her job and is extremely helpful whenever I need help finding something or when giving me a dressing room!

Avery F was so nice and very welcoming when I walked into the store. She was readily available to answer my questions and she answered them very kindly. read more

I had an amazing experience at this Racquet & Jog, thanks to the incredibly helpful and friendly associate named Avery f. who made shopping a delight! read more

I needed to get better shoes as I'm on my feet most of the day at work and they hurt. My mom suggested Hokas, which I found at Racquet & Jog with the help of a nice employee. read more

Beware shoppers! The female manager requires her employees to come to work even when she knows they have contagious viruses. This is not a one time incident. It's sad that loyal employees are abused as such. Administration needs to revisit her lack of management skills. Shop at your own risk! read more

Make sure whatever you purchase is in PERFECT shape that you can live with before you leave the store otherwise you maybe stuck with it. Customer service is horrible and it really starts with management. If you need help prepare to stand in line at the front counter otherwise you will not find anyone to take the time to even acknowledge you. I purchased 5 of the famous logo t-shirts at $20 each of which one was damaged. Before returning to Seattle I went back to the store and asked to exchange the one shirt for the exact same size same shirt. The manager gave me a horrible time and went out of her way to embarrass me. She acted like she was doing me a huge favor in just exchanging the shirt. Even with other customers behind me she made sure to tell me that anything I purchased would be a "final sale" and that there was NO way damaged merchandise makes it to the floor. At this point I'm almost embarrassed to wear the shirts knowing they treat customers like trash. You can't treat your customers so poorly and expect them to return. No customers means no paycheck something all the teenagers who work there don't seem to grasp. read more

I don't understand why this place has negative reviews.. I personally think employees harassing me and asking if I need something every five seconds is the worst. These employees greet you and tell you if you need anything let them know, they don't hover over you the whole time like at Dillard's. I guess the customers writing the negative reviews need someone holding their hands the whole shopping experience. Not me though! Love this store read more

Big box companies don't provide the customer care that Racquet & Jog does. This store has it all, and I always find it hard to leave without purchasing something. They are always up to date on the trends and fashion. I couldn't believe their selection on running shoes! Being an avid runner, this is the only place in Tyler that I shop at for running shoes and gear. read more

Look - this place has awesome clothes, shoes and accessories as well as a decent selection of sporting goods. You definitely won't see any huge bargains on an average day but everything is top notch. The second I picked up a shoe 2 girls shot out from behind clothing racks and simultaneously asked if I needed a size to try on. Customer service has always been above par especially if you initiate a question or concern. I thought I would stop shopping here when I moved to AZ and I'm still coming back. Best selection in Tyler and the signature T-shirt design is spreading to other local businesses. Ever since this store opened in '78 they have been booming and increasing selection. It's an absolute must if you are shopping in Tyler, Tx. read more

Drove all the way out here from Forney to use $400+ worth of gift cards only to find out that because of a family quarrel it is not owned by the same person as the other locations (even though still the same name and website). The employees treated me like a criminal as if I were trying to use fake money. I'll take my money somewhere else. read more

I returned a pair of shoes today that were not holding up as expected. I was helped by Graham who was very professional and polite. He gladly replaced the shoes. The process was very quick, painless and hassle free. I was very impressed and would highly recommend this business to anyone. Thank you Graham for your help. read more

If your looking for the most expensive store to buy anything, you've found it! The employees will completely ignore you, like if the see you standing at the register they will look at you and continue working. You literally have to come to them and ask them to come to the register. The store is a lot bigger and nicer than it used to be so I gave them a couple of stars for that. Like probably most people that shop here, I really only came in for the T-shirt's anyways , BUT this last time I bought some was the last time! For a 25$ T-shirt I would expect to get a few wears out of it! The T-shirt's I bought have holes and have lost their shape after only wearing a couple of times . Maybe they're using cheaper shirts now? Not sure. But I feel like buying any more would be a waste of money read more

The most popular item in the store is the trade mark t-shirt. A little too trendy for me. They used to carry a lot of tennis stuff but now it's mostly North Face, t-shirts and shoes. Most of the teenagers that work here aren't much help. read more

One star because I couldn't give less. My daughter and I stood in the middle of shoe dept. as three different employees watched me try and figure out how to size my daughters foot. All in all about 15 min of standing with a shoe she selected. Not one of them asked to go grab the proper size for that matter not one even said hello. I feel this places owners must have read a book on big box retail management because that's exactly how I felt. Two girls at the front folding and greeting then you make your way through a space with cluttered racks every where. Pass a counter with four people standing not one single customer checking out. Then arrive in the before mentioned shoe section. After the initial greeting NO one spoke to us again. My visit was on January 6, 2015 at about 4:30. Good luck I hope this helps I will Never be back in this store I can order off the internet if I want to self serve myself. read more

I wish I had the power to close this place. It's weird to me to see how you are treated and walked over by staff members but yet people still shop here. I'm a suckers for customer service but not an ounce would you get here. The workers walk by you look at you in your face and either frown or look past you at their friends and joke with them. Definitely won't spend my hard earned money in this place. read more

I don't know why this place is looked at so negatively on here. Once, I bought a damaged shirt, but I bought it on sale for a really low price, for which I was happy. I've had good experiences there. I guess the salespeople are not exceptionally friendly, but I've never had a problem. read more

I've been an avid marathon runner for years and have always gone to Dallas to get fitted for new shoes. I heard that Racquet and Jog had hired a new guy that does fittings so I gave him a try. Graham was very patient and knowledgeable about all the current shoes and trends and took a lot of time to analyze my feet and gait and get me in the correct shoe. And to my shock, they were very reasonably priced. He asked me about how often and where I ran and any physical issues I have or have had. I have had a lingering planter fasciitis issue and he suggested a sleeve to help with that. He also knew all about gps running watches and hooked me up with a sweet Garmin. He suggested some excellent socks (Feetures!). I felt like he really wanted to get me in the proper equipment. I will definitely go back. There is no need to travel to Dallas anymore. Btw, the planters sleeve really helped! read more

Racquet and Joke is what it should be called. $10 more than pretty much everyone else on Babalot rpm blast strings. I won't go back.

I am a runner, and R&J is about the only game in town as far as shoes are concerned. Selection is pretty good...there are a few common makes/models that they don't carry for some reason, but overall very decent, particularly in minimalist models. For such a "trendy" store, I'd expect bloated pricing on the running shoes, but I've been pleasantly surprised...prices are usually on par with other running stores/websites, and often even a shade lower. Another reviewer mentioned feeling "invisible..." I can see that, if you're used to being hovered over, but I've always been at least acknowledged when I go in. My main beef with the customer service, and the reason I took off a star or two, is that it's pretty hit-or-miss whether you get a sales rep that knows anything at all about running and/or running shoes. There are a few people I've gotten that are runners themselves and know their stuff, but I often get a high school kid who might have friends on the track team. That said, with one exception, they've always been happy to help, getting this or that shoe in such-and-such size from the back. Like I say, I'm a runner, so that's the perspective this review is written from, and with that in mind, there are a few other things on my wish list that would probably have no bearing on customers with other interests: 1. It would be nice if there were a treadmill or at least a decent expanse of floor that I could use to get a feel for how the shoe moves. I can trot around a little, but not with the stride I would use on a run. This wouldn't be as much of an issue if wish #2 below were fulfilled... 2. Many, if not most, true running stores have a return policy involving the option to return them if you run a few miles and they aren't working out. I'd like to see R&J implement a similar policy. You can return them within 90 days, but only if there is no visible wear. 3. Could use more running apparel, and from a wider variety of manufacturers. As I said at the beginning, they are pretty much the only game in town as far as running gear, and they've got a good start in this department...but there are a lot of runners in the Tyler area; I think R&J have a good opportunity to beef up their stock and sales expertise and become a real premium resource for the running community, not just in Tyler, but in all of East Texas (there are no good stores that I know of in Longview or Marshall, either). Hope this helps! read more

Great clothes a bit expensive. Service can be excellent one day and horrible the next. Not the best return policy on sale items.

Pitiful service, inaccurate information and poor effort for the Turkey Trot, even at the ownership level . Someone else please take over the sponsorship of this usually awesome event. Perhaps Academy? read more

I was recomended to this store by a friend and it was great. The manager helped me find the right running shoes and spent over 45 minutes with me. He really knows is shoes. I found a lot of other things! Thanks for the help! Also they hired a shoe manager that is going to start running classes and I thought I would give him a plug. This was a much need! read more

I was in this store about a week ago and I had a very pleasant experience. The young man that helped my wife and I seem very knowleged and very helpfull. We will deffinatly be back as long as they keep the service the same. read more

I experience the worst customer service today. Me and my son entered the store no one acknowledged us. We had to ask for assistance with some shoes. We selected a pair. Only because we could not find them any where else. The cashiers never said anything to us, They were talking to each other. The worst I've ever experienced. read more

I have bought 5 pair of leather Birkenstocks in Germany over the years for around $60 each pair. I bought a pair of Birkenstocks at Racquet and Jog in Tyler for $90, got home and they were imitation leather. Called to see if they would refund my money and the person said "hold on" then never returned. Better name ROOK-IT & GYP read more