The place is always so nice and clean. Everything feels fresh, organized, and well taken care of, and it has a calm, welcoming vibe. It's the kind of space that makes you feel comfortable right away, and you can tell they really care about keeping it spotless and professional. Dayana is an excellent waxer and honestly the best. I've been going to her for almost a year and she's been amazing every single time. She's very patient and reassuring, especially when I got my Brazilian done. She took it slow, checked in with me, and made sure I was okay the whole time. She's kind, professional, and really knows what she's doing. I always leave happy with my results. I highly recommend Dayana! read more

I'll preface this by saying that I was indeed running about 7 minutes late for my appointment. But I could tell Lucia was ready to get off the phone with me and be done with her day (I'm certain I was the last appointment and she couldn't be bothered to accommodate me). First, the person I ALWAYS see is Kailah and I was never informed she wasn't available for my appointment and someone else would take me (surprise - it was supposed to be Lucia, who answered the phone thinking I didn't catch her name). Lucia proceeded to tell me I could still come in and see if I could be taken and I told her I'm at the light, she said I could cancel, so I said, "I'm literally at the light but if you say you can't then I'll cancel." So she said "ok I'll cancel thanks bye" then hung up. Ummmmm ... I need to make another appointment HELLLOOOO???? Nikki owns most of the Radiants in the Bay Area and this isn't the first time I've had a horrible experience with someone over the phone. I stopped going to the Walnut Creek location for this exact reason. Mariana was another person I'd go to, but apparently she's left. Once Kailah is gone, I'm never returning. There's a reason there's high turn ... likey due to poor management and customer service. read more

Radiant Waxing Concord - Mailed After care tips and hand written note - Waxing Near Me - Concord, California

First off the staff are great! Everyone has a positive attitude and professional skill. This location I'm told is under new ownership and whoever this is is an absentee player. I've sent 3 requests to reset my password, no one ever replies. The creepy AI bot texts you when you call and tells me "the staff are busy but they will call you back". They don't have time, with solid bookings from open to close. The owners before were fantastic replied in less than 4 hours. I don't want to quit and find another place but this is the most frustrating. The bot suggested I drive over to the salon! With gas over $6/gallon, to get there and be told, sorry we're all full, you should go online and book there. :-/ read more

Disappointed in my last waxing appt. My tech is super friendly and nice and made me feel very comfortable but left behind a lot of hair. For $90 I was expecting better. Will be going back to my waxer in Martinez. read more

Kailah is super helpful informative and answers any questions with a super positive attitude.. She ALWAYS gets ALL the hair off, I've had previous waxers that left hair in places that a waxer should have taken off. read more

Great place! Clean, staff is friendly and helpful. I had a lip wax. I haven't had a lip wax in along time because I have really sensitive skin and it would always get red, swollen and bumps. I just couldn't take it anymore, time to get rid of the post menopausal lip hair off! They prep your skin, clean your skin really well before and after applying the wax. VIP service! read more

I always receive great customer service and professionalism. Location is always so clean. Love that it's never difficult to book an appointment or reschedule. read more

Sandra was so amazing! She was very professional and made me feel comfortable. Highly recommend this place because of her!

Love this place! It's clean, convenient and most of all all they do a fantastic job! read more

Everyone is friendly and it's really clean! Plus, it's easy to make an appointment, their location is great and there's a ton of parking. The reason for 3 stars is because I've been a few times and the last couple experiences were bad. Again, friendly staff and always clean but so painful, to the point where I still felt tender the next day. Don't get me wrong- waxing hurts, but it should not be that painful during or after; it's usually quick and you don't feel it after a couple seconds. Usually, by the time you get to the car, you feel fine. That's not the case here. Ultimately, they get the job done, so if you're in a pinch and need a same day or next day appointment, go for it. However, I wouldn't suggest scheduling with "any available staff" unless you have the pain tolerance of a martyr. Read the reviews and book with someone who others recommend. If it wasn't for the friendliness and cleanliness, I would've put 1 or 2 stars. read more

Thank God for the speed waxers at Radiant Waxing. Nobody enjoys this process, let's be real, but these ladies do everything possible to make it as comfortable and fast as can be. Not sure how they do it but this is the least painful, and fastest, waxing spot I've ever found. I found this spot after a bout with sugaring, which gave great results but the process was not particularly enjoyable. Here you're usually done in 20 minutes with very little pain. I go to Alison, who is great, but everyone here I've seen is reliable. They're also not trying to upcharge you or get you to come more often than you should. Just all-around great service and attention to detail and lots of attention paid to your comfort. A++. read more

Review for Mariana (Waxing Service) My first waxing experience ever. I came in expecting pain... but I left with something close to grace. Mariana is an absolute pro -- thoughtful, skilled, funny, and somehow both no-nonsense and deeply nurturing. I booked what I thought was a promo for a $10 manzilian, only to discover I had misread the fine print. Turns out... I had to pay full price, but it was worth every penny. She made an awkward and frankly intense experience surprisingly human. She checked in constantly, offered deep pressure and grounding after each "rip of the bandaid" and kept me laughing (even when I wanted to scream). At one point, I actually yelled "KELLY CLARKSON!" and she got the reference. Enough said. We had a beautiful, unexpected conversation near the end that stayed with me long after I left. I felt seen, cared for, and oddly uplifted. That doesn't happen every day -- especially not when you're half-naked and face-up on a wax table. Highly recommend. I'll be back. (Lord, help me.) read more

Great service from the moment you walk into the doors. Everyone is super nice and makes me feel comfortable. Marianna is great at her job and I love going with her and is quick and does a great job. read more

I've been going about a year. Mariana is my regular technician. Very friendly, highest quality and thorough treatments. She is one of the reasons I keep coming back. Also, who knew men could get waxed "down there", and get all those nostril and ear hairs cleaned up nice! I was nervous as a man going for the first time, but now it is a regular treat every 5 weeks or so. Thanks Mariana. read more

What timing to be offered a Free Brazilian by a new Esthe!!! Kaitlin was wonderful, kind and precise. Her being fairly new to melanated skin, she did an amazing job. I've had brazilians consistently for a number of years so I typically have no pain at all. Kaitlin and I chatted throughout the session, getting to know each other. She's a pleasant person and her waxing technique is great. I'm planning on seeing her next month! read more

Staff is very knowledgeable and friendly, they get the job done well. And this place is clean: no pressure service. Love this place.

Lucia R. was amazing! She made me feel so comfortable & made my Brazilian feel so painless. 10/10 recommend her!!

came here to get my first brazilian wax and after reading reviews, i decided to book with jennie! she was great at making this first experience very comfortable for me and provided a quick but well done service. i would absolutely recommend her, especially if you're a first timer. nice background music, everything was clean and thoughtfully put together. read more

It's a beautiful place! You can come in feel comfortable and relaxed. The staff is friendly and always there to answer any questions. I've been coming here for a while, and I'm super happy with the results! Alisson is great! read more

Amazing customer service, waxers always make sure the temperature is right. They always make me feel comfortable and confident. Love this group of waxers! 10/10 read more

I came here a for the first time a few weeks ago and I had a great experience. Madeleine was so kind, gentle, & made me feel so comfortable when getting waxed is usually an uncomfortable thing to do. Madeleine also had great energy and made the experience go by quickly with our conversation. read more

Jennie is an absolute gem! I cannot say enough good things about her. From the very first appointment, she made me feel completely at ease with her warm, kind demeanor and genuine care. She's incredibly knowledgeable about her services, and it shows--every session is smooth, efficient, and dare I say... enjoyable? She has this amazing ability to calm my nerves (and my nervous yammering!) with her gentle presence and professional confidence. I never feel rushed, never feel awkward, and most importantly--I never feel pain! She's just that good. If you're looking for someone who knows exactly what they're doing, makes you feel comfortable and cared for, and brings both skill and heart to every appointment, Jennie is your girl. I honestly can't imagine going to anyone else. Thank you, Jennie, for being the absolute best! read more

I have been using Radiant Waxing for the past few months. (Brazilian Wax) and have been very happy with the service and staff. It is always extremely clean and peaceful. While there is always a little pain with waxing sensitive areas, the pain has been minimal and the service is quick and the staff are well versed in the little tricks that help ease the pain (products used, pressure applied immediately after the wax .. etc. ) I have highly sensitive skin and have had ZERO reactions and no ingrown hairs. The staff are very friendly and make you feel very comfortable. I have had the pleasure of seeing 2 different ladies, Dayanna and Jenn. They are both wonderful and highly skilled. I would highly recommend either of these 2 ladies. They are quick and professional. Whether you want to talk and be distracted during your service or if you need is quiet so you can breathe through it, they take care of you. Highly HIGHLY recommend!! read more

I've been coming here periodically for the past 4 years, and I feel like I need to update my review. 4.5 stars The people here really are so friendly, and they do a very thorough job with their waxes. I do wish they used hard wax, but nonetheless, they do a phenomenal job. I had a wax this morning with Madeleine and she was awesome. I've been waxing for 14 years now, and they are a very well rounded wax spot. Friendly, efficient with their time, pricing is great and very good waxes. read more

I have been coming to radiant wax before the name change, for approximately 4+ years and the service continues to fail. I always get the same service Brazilian and every time I leave and return home there's patches of hair that remains. I'm spending $71 plus tip just to have a job that is incomplete. It's so frustrating time and time again. I don't understand what's so hard about removing hair that is clearly visible. Maybe I should bring a handheld mirror with me. And it's not just one waxer because I don't have a preference. I've pretty much have been seen by every waxer at the Concord location and they're all the same. The atmosphere is very welcoming. It's very clean. The staff is very friendly, but the job is not well done at all. Perhaps it's my fault for continuing to show up every month. I don't think I'm gonna be returning. read more

5 stars for miss Dayana - had a wonderful experience and can't wait to be back. Super quick response time and was able to book the same day.

Kenna is an asset to your company and deserves praise. Lately I had a death in my family, she showed empathy and patience during my recent visit. I felt important and to me that is priceless. THANKS again! read more

Got a Manzilian done for the first time in my life. I made sure to apologized in advanced because of how much I knew I was going to scream. With their communication, direction, and patience with my never ending screaming and rambling as a coping mechanism? The quality of this establishment and its workers is superb. It is the type of atmosphere that any person would want coming to their establishment for the first time or the thousandth time! Be sure to ask them questions about products, skin after-care, and frequency of appointments! They are beyond knowledgeable about their craft and they'll steer you in the right direction with scrubs and product. Awesome staff! And I'm seriously sorry again for screaming as much as I did. And I'm sorry to the practitioner who just kept listening to me ramble for 40 minutes straight. I definitely will be back to exercise my lungs read more

This location is great. Very clean. Everyone is super nice. But this review is specifically for Alisson. I hadn't gotten my brows done in years and was looking for some help. My eyebrows have always been more like distant cousins rather than sisters, y'know? But Alisson is a miracle worker. She was so meticulous and gave my face so much needed attention. She's an artist. A maestro! I've got regular appointments now because there's no going back. read more

My private parts deserved this attention and never felt so good. Thank you for educating me on taking care of the very neglected skin down there. Worth every penny and second of wincing. And, boy, did wince, jump, and yelp( lol) in my session. My first time waxing those tender areas. I'm old so I was reluctant but I have my f/u appointment set. Of all of my pre wedding pampering this is the one procedure and establishment that is a 100% yes to repeat. I did some other procedures like lashes and such that I will repeat but not with the same business...see my other reviews. Anyway, I want to say the young lady's name is Kaiya??? She made me feel comfortable and talked me through the process. Self care success! No pics lol read more

Big S/O to Jennie ! First time coming here and she was my waxer and also the one who greeted me at the door. She was genuinely such a sweetheart. The conversations we had, while I was simply getting my eyebrows done was definitely top notch. I made sure to book my follow up appointment with her because at this point, I refuse to let anyone else touch my eyebrows, but her.!! She did an absolute amazing job bringing my caterpillars back to life and even coming up with a little game plan to grow back in some of the hair from one of my brows. Book with Jennie !! read more

Everything was absolutely amazing! My waxer was AWESOME! Super personable, my wax didn't hurt at all and the conversation was top tier!

Came here for the first time after almost a year of not getting my eyebrows done (new mom life) so I made an appointment here to get my eyebrows waxed and Maddie was amazing!!! She was super sweet and really easy to talk to. She also did a great job omg it made me realize how funny my eyebrows looked before I can't wait to go back, I felt fly af walking out read more

I've been coming here for almost 2 years regularly - Jennie is my waxer. She's truly amazing! I always feel super comfortable and aside from a great waxer she is the sweetest. read more

Kailah is my girl! I've been going to her for the last 3 years and completely trust her! Kailah has amazing customer service, she's an amazing person and makes you feel comfortable. I highly recommend her Luv yah Kailah! The salon is clean and always smells nice but I do have one request.....can we bring back the individual wipes in the bathroom back?! read more

This is my third time at the Concord location and I can say that the place is 10/10. The cleanliness and attention is amazing in my experience. I had Katie for my Brazilian and I would totally recommend her for first timers! She makes you feel so comfortable and makes the experience almost painless! One thing I will say about Radiant Waxing is that I've noticed the waxers I've had here tend to leave a lot of left over hairs. I feel like paying almost $90 is crazy for not getting all of your hair off and having to finish the work at home. If they could change anything it would be to ensure that if you ask for ALL hair off it be that way! read more

I'm so happy I switched to this spot. I absolutely love my waxer Diana. She is the very best. Not only is she professional, she's extremely pleasant. Radiant Waxing is very lucky to have such a great employee like her. You can tell she truly loves her job and making sure her clients are always satisfied. please give her kudos at your next meeting or huddle. read more

Another good experience at Lunchbox Wax Concord. I came in for my follow up session after 4 weeks which took around 20 minutes. Tip: the heater blasts in the private rooms and I believe the bed is heated as well, so I recommend wearing a shirt for your session. Parking: During the holidays, the Veranda Shopping center is very busy so if you plan to visit the center after 5pm, parking can be tricky. Products: After-care products are displayed at the front of the shop for purchase including buffing, lotion, body scrub and more. Restroom: There is only 1 restroom in the facility, an all gender restroom, which is kept tidy and clean. Though I couldn't figure out how to lock the door, but luckily no one else needed to use the restroom. read more

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Walked in, greeted immediately, Alissa was ready for me. Explained everything, showed me in a mirror, professional. Use great ingredients.

Located in a busy plaza that has a lot of parking. I initially booked my appointment online, I later realized i wasn't going to make it. I called to let them know and they were able to push my appointment back a bit, super accommodating. When entering, the staff greeted me and were very welcoming. They brought me back to one of the rooms and told me all the items they had for me to cleanse/cover myself with. They also left the room while i undressed. MICHAELA was my specialist and she explained everything she was doing, products she was using. She also made sure to ask me questions about my skin care routine prior to starting. Different from EWC and can understand why the cost is a bit more. Would definitely come back again. read more