The triage nurses seem to be the cog that is stuck. You are not allowed to talk to them as they…read moreare triage nurses. The 7 and 9 hour waits for emergency could easily solved by actually listening to patient's problems. Badly broken arm no blood back of the bus. Yer kidding.

Foothills is Rife with marginal people who do a substandard job. My mom's been in there on and off…read morefor the last couple of years a few months here and a few months there at her care has been substandard at best. My suggestion is if you have the means and ability move your loved one or just your friend away from this facility. They have their own agenda and seem to not care what's best for the patient! Now with this said there are a few shining stars RN, Aaron amazing Dr. QUINT amazing but those are only two of tens of people that have worked on my mom with my mom that are substandard so if you're looking to put your loved one in a facility even short term, I would turn your back on this place and see if you can get them in some other place again a few shining stars, but for the most part substandard folks

I went for a meet and greet and was unimpressed with the reception area. It was dirty and…read moredisorganized. When I was called into the room to see the doctor, I noticed that the room was filthy. I decided that I would not be coming to see a medical professional who is content to practise in such a dirty office.

I have been a patient of Doctor K at this location for many years. Never have a bad experience…read morewith the staff and as always Doctor K is professional and takes personal care with her patients.

I've been a copeman's client for almost two years and it is great. Preventative medicine at its…read morefinest. Instead of treating the problem when it arrives, fix it before it strikes! With yearly physicals (blood work, ECG, blood pressure monitoring, nutrition counseling, strength assessment) it's amazing! You can email your doctor or your nutritionist or whoever if you have questions. It really is the best care I have ever gotten. Wish they had better parking.

Yes, this is controversial for some…read more I support universal health care, but don't quite understand why it should come at a universal low standard. My dentist calls me every 4 months for a cleaning or checkup. When was the last time I had a blood test.?... 10 years! I know many have adequate medical care through established family practices via standard health care, but some don't. I did not. I think I knew something was not right and when I couldn't arrange a standard medical exam through my MD (after 1 year of trying and two misconnects) then I signed up for Copeman. After the intake questions and battery of exams and tests, it was found that essentially everything was off the charts. I was actually in pretty bad shape. Fortunately things were found early enough, I received some expert advice, and was able to get some lifestyle choices turned around before it was too late. The actual facility is centrally located, has easy off-street parking with nice (modern and clean!) offices and waiting room. There are nutritionists, physiotherapists, exercise kinesiologists, nurses, lab staff and counsellors available, but most importantly, physicians who actually take their hand off of the door handle when they talk to you. For lab tests, samples are all taken on site. This is the way health care should be. It is not luxurious, unless you compare it to the standard squalid waiting rooms at physicians' offices, usually located in dilapidated medical buildings with antique furnishings and equipment from the 60s. How we have come to accept the current state as acceptable is bewildering to me. While I feel a twinge of liberal guilt about the whole thing, this is a complicated issue with no easy answers. I was not willing to die waiting for politicians and government to figure it out. At $4K/ first year and $2.5K/year following (there are also family plans), it is certainly not for everyone. I am a supporter, and while this kind of service is not the answer to our current delivery problems, it just might be part of the solution.

My experience is noted in 2 categories, staff and doctor…read more The staff: no real complaints. Waiting for 30 or more minutes past my booked appointment time - likely more to do with the doctor than the staff. The doctor - lack of punctuality, manners, professionalism and effectiveness. His handling of my "bunion" surgery was a flop and caused more issues in the foot resulting in another surgeon needing to 're-do' the whole procedure and fix the new problem. When I tried to discuss the issues with him, he became agitated, defensive and abrupt. In the first meeting with him, he gave me a verbal picture and information about how my joint wasn't compromised so it would be a simpler procedure as he would only need to scrape tissue and the total time in a walking boot (cast) would be 5-6 weeks at which point I would be able to put my runners back on and do what I did before. Hogwash... I was 10.5 weeks in a cast and in to rehab. That's because he cut through my first metatarsal which was Never discussed. I learned about it because I obtained a copy of the post surgical xray. Weeks after surgery, to view the surgical site, (with dried blood in 4 layers of gauze) he grabbed the gauze and with one aggressive yank, ripped it off. One layer stayed stuck. While I was still holding my breath with a death grip on the chair he grabbed and repeated the same maneuver. Along with the gauze; adjacent to the incision; came a dime sized piece of skin which took longer to heal than the incision itself. There were more shocking behaviours from this man who appears to be credentialed but acts like he is not. RUN !

This clinic is fantastic! The facility is immaculate, the reception staff are friendly and helpful…read moreand the adjoining pharmacy is top notch.

I was a new patient at this clinic. My doctor herself was great -- I really liked her -- but the…read moreclinic procedures and communication were extremely frustrating. As of this writing, the clinic SEEMS to be under new ownership, so hopefully this will improve. The challenges started with basic communication. It usually took six or more calls to reach someone at the front desk. That is not normal, and it made even simple follow-ups difficult. After my physical, I ended up having to call them to get my results, including an ultrasound that had me worried because no one reached out to reassure me. The most concerning issue was around a simple one-month prescription renewal. The clinic policy is "no faxed prescription renewals," which meant I needed an appointment for something minor -- inconvenient but manageable. However, during my physical the doctor said she would fax a prescription. I initially gave the wrong pharmacy fax number (my mistake), but after that I followed up three separate times with the correct information. I also kept calling the pharmacy, who eventually just renewed it themselves. On my last call to the clinic I was told, "we don't fax prescriptions here," even though they eventually did fax it. The inconsistency and lack of communication were stressful and unnecessary. I understand health care is strained and doctors are under immense pressure. But patients depend on the accuracy and attentiveness of clinic staff, and the system only works when both sides can communicate reliably. I hope the new ownership addresses these issues, because the doctor herself was excellent.

My doctor is good and the receptionists are friendly. The problem recently is that the doctors who…read moreare on shift a specific day are overworked and often, only one doctor is available. I have tried to get through to get an appointment by phone, but there is a long message and I cannot get through most of the time. Maybe online booking should be available. I walked in today and had to wait more than 2 hours, which is ridiculous. Looks like they are overwhelmed. Once, I went to the clinic across the street and was out of there in 15 minutes.

Prompt, caring, and comprehensive support. Very accessible and great to have it next to the…read morePharmacy for immediate purchase of the prescriptions.

From the owner: Now Accepting New Patients! Our esteemed team of qualified doctors are dedicated to providing…read moreexceptional patient care including: Pediatric Care, Women’s Health Care, Men's Health, Elderly Care, Mental Health, Driver’s Medical, and more. Available by appointment or walk-in. Online booking available!

Advanced Spinal Care... Have been going for spinal facet injections 3-4 times/ year, for a few…read moreyears now. After a very recent nerve ablation, which should last a whole year, I found myself considering the fact I'd miss the helpful, friendly staff I'd come to know and see so frequently. It is easy to park underground and get to the floor you need to go, and they do validate parking. The bathrooms are spacious, clean and easy to find. Everything goes according to schedule, with great efficiency. Never, ever had those long waits for delayed appointments - which seems to be the norm in any other doctor's office - who could learn a thing or two from this facility. Apparently, some people feel it needs a kid's centre - which may be the case on another floor. But on the 2nd floor, it is an aging clientele who are managing pain - and kid's having a free-for-all is the last thing we need... so it's all good on the 2nd floor! Keep up the good work, and don't change a thing. Thanks for the awesome team and medical care. (If your patients will miss needles in their spine... you're doing something right!) lol...

EFW have the best doctors and facilities however trying to book an appointment is a disaster. Our…read moredoctor sent a requisition to EFW and asked us to make an appointment and he would call us in 30 minutes. I called EFW and waited an eternity listening to how important I was to them 100 times or more. Finally she answered and said yes we received the requisition for an ultrasound it will take 4 days to process and I should call back after 4 days. I asked for an appointment now , you have the requisition. No I must call back. I said you can call me back I just spent half my life waiting on the phone. No I must call back so I said you will never see me at EFW again I will go to CDC. She sent the req. back to my doctor. Booking system is from the dark ages, even online you cannot make a booking , only a request for a booking. They are losing a lot of patients. If you want to correct this issue you may call me at 587-893-1234 otherwise you have lost 2 patients who make regular visits.

Great clinic. Friendly staff. Dr. Gerald Mills is the best family doctor I've ever dealt with…read more Definitely not the type to just write a prescription to get you out the door as quick as possible. Always treated holistically, physical and mental health as part of a whole.

Just to let you all know. BC does not have a follow up program after a PAP. It's the standard "no…read morenews is good news" scenario - hate it. I received a letter from Alberta Cervical Cancer screening program this week stating everything is OK! For someone who has received treatment for Cervical Cancer, this is so important. I'm so happy that there is this level of care here. Even if I can't get a GP.

I accompanied a client to this clinic who has struggled with her male family doctor, saying she…read moredoesn't feel heard or understood. She had booked an appointment at this clinic in advance and to my surprise, was able to see someone within a few weeks. Upon arrival, my client checked in and we waited. I spotted a sign on the wall that encourages patients to notify front reception if they've waited for more than 30min. I'm glad they have this sign because after waiting this long, at least my client felt justified to complain. I watched everyone else in the waiting room come and go, so I'm not sure what happened there. I liked that music was playing and there are nice photos of some of the physicians on display. I sat in on part of the meeting between my client and the doctor, who was rather lovely. She was soft spoken and friendly. To my surprise, the doctor informed us that the clinic does not provide referrals. My client had specifically asked that question on the phone when booking the appointment and she was told otherwise. At least my client was able to get some important tests done and felt good afterward about being able to express her concerns without being brushed off.

I have to say how let down I am. I had a blown ear drum 2 weeks ago. Went in they looked at it and…read moregot me meds. They told me if it doesn't get better come back in 2 weeks. Now two weeks later it still hurts my ear is under pressure again and feels like its going to blow. The doc came in for less than 2 mins looked at my ear said I don't have a outer ear infection and they will sent a referral. I talked to ENT and they thought I should of had ear drops at least. I did not think to ask who the referral was going to be sent. I called back 1 day later a to ask and they said they can not give me that info?? really. now I wait and for what.? So I had to spend hours calling around to figure out what I can do next as this is not helping anything.

This Clinic is a JOKE. I went in today because I was having a really hard time breathing you think…read morethat would be taken seriously, right? WRONG. They refused to see me unless I paid fully out of pocket just because I have a Saskatchewan health card. First time I have EVER experienced anything like this. Refused healthcare because of being out of province. We live in CANADA this is not how this should be. I recommend this place to nobody as clearly your health does NOT come first.