First things first. I am not the type to update my iPhone, in fact I haven't even been inside a…read more Verizon since 2017. When I go there all the screens and grey streamline stuff just give me a raging headache, idk how the workers do it. But I realized my iPhone 8 wasn't cutting it anymore, the screen was smashed to smotherines in multiple places and it was always at 5%. For some reason i didn't want to let go of my little home button though. Anyways I decided it was time to move on and rip off the IOS band aid. When I showed up to Verizon I didn't know they do a queue. This is fine, time to browse and Peruse while you are in the queue. But let's be honest we all know you come to Verizon to get the new iPhone and you just look at the other stuff for fun. Well I was dead set on the iPhone 15 pro and I was dehydrated in the queue. I was second in line but my head ache was getting worse. I was inpatient and wanted to be anywhere but there. I thought to myself I just need to push through and buy the iPhone 15 and leave with a new phone that has battery. Well my turn in the queue comes, and I tell the worker that I want to switch my plans to join my partners family plan. Perfect and easy right? Well he tells me if I get a new phone number I can get the iPhone 15 for free. He says this is a no brainer. My brain says that how could I ever get rid of my phone number. My indecisiveness gets worse, my headache rages on. I can tell how annoying I'm being in my indecisive hell. But a phone number is a way of life. It's a social security number. It's a major life decision to change it. I think one has to be a little wild lunatic to be changing that left and right. But the trade off here was about 900$. I was convincing myself my phone number was worth 900$. And then I flipped, I crossed the threshold into not giving a fuck anymore. I didn't give a fuck about my phone number or the day or the time. It was just me right there in Verizon with the employee and the present moment was the only thing that mattered. From there on we start cracking jokes and having a good time. I'm excited the iPhone will be mine for free and I put all that baggage about my cell phone number in the past. Forget it. And then the best thing ever happened. My new number was the most perfect number I have ever seen in my entire life. I won't write it here, but I have to say I've truly never seen a sequence of 7 numbers that were so perfectly meant for each other. Every cell in my body knew this was right. I had the number memorized in one instance, rolling off my tongue. The awesome employee went to go get iPhone 15 from his cozy place in the safe. Meanwhile I chose a sparkling case and familiarized myslef with apples latest crap in making new charging ports. When we got the iPhone I was the one who had to legally open the box, which was invigorating and terrifying. Leaping forward into the unknown, no going back. Time is just a concept at this point. He puts the screen protector on, and the little things around the camera and some sick consumerist pleasure comes over me as a I see the sparkling iPhone prepare to be mine. It's in this moment the weight of the world disappears and I cannot even believe the ways I was being unconscious when I first arrived at Verizon. At the end of the day I left with a new free phone, a perfect new number, and an interaction at Verizon that will leave a lasting impression on me. It definitely takes a certain type of employee to handle the energy that I brought in that day. Thanks so much to Ryan at Verizon. Altho I have to say I am typing this on my old phone but I swear I'll cancel it soon.

I have tried to call the store to find out if they are an authorized retailer or an actual store…read more Every time I attempt to call it routs you to another county or a call center and there is no way to find any necessary information out.

My mom is 74. She went into this store to see if they could help her with charging issues on her…read moreiPhone. They took her phone and left her unable to have any communication (friends, family, 911). This is absolute negligence on their part. It has been 3 weeks and 16 hours of sitting on the phone with T-mobile. This store has made such a mess that we are happily switching to another carrier.

AT&T and Charter (cable) just got to be too much so a month or so ago we opted for T-Mobile phone…read moreand internet. The phone solicitor was nice, but very misleading. She said we can pick what day for autopay, found out you can't. She gave a promotional code for $150 online Mastercard, but when I tried to use it, found out the code had expired a year ago. The internet gateway arrived quickly, and the T-Mobile staff at Sam's Club were very helpful in porting our phones to T-Mobile's system. Back at home, setting up the internet was fairly easy. Within a few weeks we started having dropped internet requiring a gateway reset each time. Sometimes it drops few times a day. The phone coverage is "ok", but not nearly as extensive as AT&T. The frustration level has reached a point where we've started researching for a different phone and internet provider.

My phone is a 2019, I broke the screen and went in to Box tronics and they of course had to order…read morethe screen. (I figured any place would for a phone that is 7yrs old) It came in and was quick and easy to replace. That night I realized my phone wouldn't take a charge. I brought it back to them they worked there magic and got it functioning like new again. Great customer service. Being without a device we sadly relay probably to much on these days was very stressful and they went above and beyond to get me going again!!!

really terrible communication with the customer. i Dropped two phones for some tricky data transfer…read moreand was told they would call when they determined if the transfer was possible. They confused the passcodes so they were unable to even start and yet they didn't bother to contact me for clarification. No call for 5 hrs. I called to check on the progress and was able to give them the code (again). Next day...no call. I called at 1:30 and was told it would be ready in 1 hr, maximum 2 hrs. .... 3 hrs later, no call and approaching closing time ...I go there. They had done nothing because they didn't have the iCloud pssscode.......again, no effort to contact me for that information. I took my phones and left. 2 DAYS wasted. Not sure if they can competently repair phones...... they don't competently run their business .

I stopped in here on a recommendation when I needed a new battery in my wristwatch. Upon arrival I…read morewas greeted by a friendly staff member who was eager to help. He was able to take my watch into the back and installed a new battery on site. The customer service was excellent and I was in and out in just a few minutes! While I was in the store, I was able to browse and this place has batteries for everything that you could possibly need! Also, some cool lights and lamps and some very good deals on LED lightbulbs. If you need any batteries or lightbulbs this is your place!

I would give them 5 stars for efficiency and friendly service, BUT-…read moreThey were not wearing masks. No mask in sight. Big problem. Won't be back.

I was having an issue with billing and had called the 1800 customer service line about multiple…read moretimes. I finally gave up and went to talk to someone in person. I should've done it a long time ago! Dillon was very friendly and helpful and got the issue fixed really quickly. Thank you so much!

I am having a terrible experience with my cell phone service! I cancelled 1 phone number out of 5 a…read moreweek ago and ever since I am locked out of my ATT account online. I have tried to reset the password through the website but that won't work. I tried the 'live chat' help option but the person was obviously helping multiple customers and so the replies were quite slow. Anyway that didn't work either - got a new passcode but it just gives more error messages. Finally today had time to call in to get this straightened out. And it got worse! 34 minutes on the phone. The first person in India couldn't help me, account is locked. No surprise there! Second person in US tried multiple ways to break into my account using all my different phone numbers (I have 4 lines) and my email and my previously secret password. No luck on any of those attempts. I was then transferred to what was supposed to a tech support number to trouble shoot the issue with the website. Only when that person picked up he said that wasn't his department. He promised to personally 'reach out' to get me connected to the right department. When the phone transferred again I was back in India! And the worst part of it is they couldn't hear a damn thing I was saying. They kept asking me to speak up. After shouting that I was locked out of my online account it was deja vu. Same requests for information that the first call center asked me for more than 30 min ago. I was back where I started with a crappy connection as a bonus. I hung up. All I want is to use my online damn account to get the magic stupid number that I'm supposed to have to check on the insurance claim I submitted over 10 days ago that has gone absolutely no where.

Had a remote starter installed and when I picked up the vehicle, every trouble code light was on on…read morethe dash and they said "oh it's probably nothing. We don't have the tool to shut them off here."Also, the vehicle was full of wire cuttings all over the carpet very dissatisfied poor business.

I got my daughter an Astrostart remote start for Christmas and must say, John our sales person was…read morevery pleasant, and gave us a great demonstration! We even got to watch a movie in there 110 inch projection home theater while we waited for our car. I would highly recommend this store to anyone looking for a quality remote start and Great Service!