The manager of this place is a buffoon.
I ate here as part of a group of around 25+ people. Was told the specials, and the special of the day was a pasta with chopped Italian sausage through it. Sounded good so I ordered it, along with 2 other people in our group. Pasta arrived and it was simply just spaghetti and sauce. There was no chunks of anything chopped through it. So we asked the waitress, who also seemed perplexed by why it had no sausage through it either and she went and go the manager.
Now the manager arrives, and you wouldn't believe this unless it had happened to you - He arrives with a Jar of pasta sauce in his hand. He advises us the pasta sauce DOES have chopped sausage through it, we just cant see it. When we object, he brandishes the jar of sauce in front of us (what he hoped to achieve by this I have no idea, how a manager of an Italian restaurant can openly admit to serving sauce out of a jar is beyond me) - and goes "LOOK! It says it has chopped sausage in the sauce on the front of the jar therefore it must have sausage in it!"
So we are lost for words at this, and decide regardless of whether the Jar of sauce in your hand is promising this has sausage in it or not, it clearly doesn't - so we wish to order something else. Now none of us have touched a single drop of our food, and all we're asking is to order again and get something else because we are not happy. The manager then comes out with this piece of hospitality gold - " I have served you exactly what you ordered. You can order something else, but im still charging you for the pasta you didn't eat - because I haven't done anything wrong"
Now bear in mind this is a family occasion, around 30 of us at the table. Considering what the total amount of the bill would be, the fact that he was unwilling to take 3 pasta and sauce dishes off the bill because they weren't eaten, is ridiculous. The overhead it must have cost them to make pasta and sauce out of a jar is about 30p. They are charging £6/7/8+ for this, and refuse to remove it from the bill because we weren't happy.
I was hungry, so I ordered a pizza. I have never dealt with such an idiotic manager in my experience as a customer. This is a Bearsden restaurant that serves pasta sauce out of a Jar people - and they freely admit to it, and bring it to your table to show you as if this will somehow endear them to you. Unbelievable. read more