The service at this clinic is terrible. We saw Dr. Samantha once, and we never received any…read moreresults, neither by phone nor by mail. The four times we've been there, they never give us any information; they simply wait for us to arrive and ask what's happening with our family member. I do not recommend this clinic; the service is awful, and they are just charging for consultations without providing any kind of service. The receptionists are just sitting in front of a computer, getting paid by the hour without solving or helping the patients.

Monday I tried calling and then Empire guest went into analogist no one answered I left a message…read moreTuesday morning I called back someone finally answered they asked me three questions my name my age and my medical then they proceeded to put me through to another phone which was the appointment area and I had to leave a message somebody finally called me back that day and asked me the same three questions my name my age oh and also where I live and my medical now this place supposedly takes Medicare and I told him my subsidiary Medical was Aflac she proceeded to tell me that she couldn't find me in Medicare I don't know what she was looking up and she didn't know what Aflac was but she said to me let me send you an email and make a copy of your medical cards front and back and send them to me so I waited for the email that was Tuesday it is now Thursday and I've got no email so apparently I'm going to have to find some other place and if you're looking for a gastroenterologist look elsewhere

Dr Matthew Schultzel is a fantastic surgeon. He was personable and knowledgeable using the newest…read morerobotic technology to remove my gallbladder with the least invasive procedure. Post op appointments he was informative and had a great friendly demeanor. Highly recommend his skill and his office team. Busy doctor but worth the wait.

1 out of 5 stars (for office staff -- 5 stars for Dr. Schultzel)…read more I had gallbladder surgery with Dr. Schultzel in September 2025. He was excellent -- kind, thorough, and professional. Unfortunately, my post-surgery experience has been made extremely stressful due to the office staff and management. When my EDD paperwork was first submitted, the staff only gave me two weeks off work, even though the doctor clearly stated I needed six weeks due to lifting restrictions. After multiple calls, I finally spoke with Julie, who was rude, argumentative, and dismissive. She even said sarcastically, "Fine, I'll give you six weeks off," which is completely unprofessional. I later spoke with Emily, the office manager, who apologized, but Julie's poor attitude continued. Despite Emily's assurance that she would personally handle any future issues, she never returned my follow-up calls. Since then, communication has been inconsistent. Some emails were answered, but usually with short, unhelpful replies, and many others went unanswered altogether. Each visit I've made to the office has been met with cold or dismissive attitudes. Even when my doctor extended my recovery another two weeks, Emily questioned it inappropriately in front of other staff. I've had to show up in person multiple times just to get updates, only to be brushed off again. The doctor and PAs are wonderful, but the back office is disorganized, unprofessional, and lacking empathy. I've felt ignored and unsupported -- especially regarding time-sensitive EDD paperwork that directly impacts my income. It's unfortunate because Dr. Schultzel deserves better representation from his staff. Patients shouldn't have to fight this hard for basic communication and follow-up care. Edit: I split the difference and gave 3 stars. I have no issue with Dr Schultzel. It's sad I had to place a review to actually have someone try to call me or respond to the issues at hand.

Friday, March 22, 2024: I checked in and was greeted very warmly by the staff. It was a long wait…read more I came to see Dr. Philip Chen about scheduling another endoscopy and colonoscopy. Such fun! . Anyhow, it took 2 hours to see him but I do recall I was "squeezed" in today. He is worth the wait. He is a kind, compassionate doctor with a great bedside manner; nothing is ever rushed. No wonder it's so hard to make an appointment with him. He is a sought after specialist. My check out was quick and informative. The young lady who checked me out was friendly and thorough. I have always had a nice experience here.

Office staff are horrendous and rude! They call before every appointment to drill you on why you…read moremade the appointment and then speak over you and give a condescending attitude. They make people make appointments only with their computer Eva via phone and then complain that the appointment doesn't suit them! Office staff should be polite and caring!

This is a great place to get taken care of! I've been working with Dr Schultzel and his staff, and…read morehave now booked an appointment with Dr. Patel based on the great care I've received so far! A nice well managed practice with great staff and physicians!

The doctor was rude and disrespectful I will never go back to this place. Didn't even give me a…read morechance to discuss my chest pain and disagreed to everything I said.

I had my endoscopy and colonoscopy here and it was quick and easy....Dr Dinh and staff made my…read moreexperience very comfortable and easy...front office was very friendly and thorough...also the nurses were so friendly and assured me everything will be ok because i was really nervous...but it went smooth and quick...all i remember was them telling me what they will do and i was knocked out and when i woke up i was already in the recovering room..glad i went through them and at also having a piece of mind whats going on in my body...thank you Dr Dinh and staff

What to expect: Runs like a well oiled machine. Efficient, caring, competent. Checked in at 8:40,…read morecolonoscopy was done and I was dressed an hour later. Dr. Dinh was great and the anesthesiologist was awesome! Shout out to the nurses who were all best of class. The entire organization made the experience "enjoyable" for a colonoscopy!

Dr Alisha's program has helped me so much. It has been a month so far and my progress is amazing…read more Well worth it!! Everyone part of the program from Lynn to Coach Misty have been so helpful and have made it very easy to stick with the program.

Dr. Alicia has truly been life-changing for me. I had been living with chronic pain for years, and…read morewithout her help I honestly believe I would still be stuck on my back in constant discomfort. She took the time to listen, understand what I was going through, and treat the root cause rather than just the symptoms. Thanks to her care, my pain has been significantly relieved and my quality of life has improved more than I thought possible. I am beyond grateful for her knowledge, compassion, and dedication. I highly recommend Dr. Alicia to anyone who has been suffering and feels like they've tried everything.

As of now (930am) still waiting to be taken in for my procedure. I've been waiting for 3 hours in…read morethe prep area. It seems like every cubicle alongside me has gone in before me even though they were processed after me for various reasons. UNBELIEVABLE!! The nursing staff were cordial and efficient but seriously?? Previous negative reviews are all true as I am reading them while I sit here and wait. (Can't speak to anyone by phone, no answers etc...) it makes me wonder if I should have gone to Orange County for this kind of procedure. Super hungry, difficult to smell the lunches of the nursing staff. 3 hours!!!! Not happy!!!! ***Ok I'm out, loved waking up after procedure after being put out! Gina is a doll great at her job. She gets 5*****!

Had a smooth experience with Dr. Hong for both my colonoscopy and endoscopy. Although I only spoke…read morewith him briefly before the procedure, everything was handled efficiently and professionally. The staff was courteous, and the process went well without any issues. I appreciate the care provided and would recommend him for anyone needing these procedures. Plus they were very nice to my kids when my husband came to pick me up.

I had an initial appointment in late 2023 here and everything seemed to go without a hitch. Not the…read morecleanest building or lobby--and it seems a bit suspect to be walking around the back alley of this building--but doable if you don't have any past mugging trauma. Saw a couple of people who walked me through the procedure--and they seemed nice enough. They did call in my prescription, which I picked up same day. But when it came to week of the actual colonoscopy (early Jan 2024), I was sick and had to reschedule. I called 4, 3, 2 and 1 day before the procedure, left vms everytime, and no one ever called back to reschedule. I attempted to go to every option in their vm menu--but no one ever called back. Several options don't ever even get you to a vm. Weirdest vm system I've ever been through. I at least expected to get someone to pick up on the "press 7 if you want to make a payment"--but alas, it just loops back to the top menu. 2 weeks later still trying to reach someone to reschedule and still not getting anyone to pick up or respond to my multiple vms. Additionally, their vm message references the option to go to their website and schedule appointments--but their website has been totally down for weeks (it's just a Microsoft services welcome message). I don't know if it was ever up. I give up...

If I could give zero stars, I would -- and I strongly urge anyone considering this facility to read…read moreevery word before trusting them with your health or your life. I am a 38-year-old with a strong family history of colon cancer, which means early and consistent screening is not optional -- it's life-or-death. After six exhausting months of referrals, cardiac clearance, scheduling hoops, and prep anxiety, I finally underwent a colonoscopy here under the care of Dr. Adebambo Ojuri. What followed was one of the most disturbing and negligent medical experiences I have ever had. After the procedure, I was told I would receive a call with my pathology results. Instead, I was left in silence for over a month and a half. No call. No email. No portal update. Nothing. I left five messages, including messages specifically for the office manager Brooke, who was never available and never returned a single call. I physically came into the office three separate times, asking for answers and clarity -- and was ignored every step of the way. I only obtained my pathology report because I walked in and demanded it in person. Had I not advocated tirelessly for myself, I am convinced my results would still be unreviewed. For a facility performing cancer-screening procedures, this type of abandonment isn't just careless -- it is dangerously unacceptable. Equally alarming: Dr. Adebambo Ojuri never once introduced himself to me before anesthesia. I was never spoken to, never reassured, and never even visually confirmed who was performing the procedure. Being put under anesthesia without ever seeing or hearing from the physician is not just unprofessional -- it is deeply unsettling and raises serious ethical and procedural concerns. To make matters even worse, my discharge paperwork advised a 10-year follow-up, despite my strong family history of colon cancer and my young age. For someone at elevated risk, a blanket 10-year recommendation is not only medically inappropriate -- it is irresponsible and dangerous. This kind of guidance could genuinely lead to delayed diagnosis in high-risk patients. At minimum, it displays a lack of attention, care, and understanding of patient history. With my family history, this experience left me terrified, dismissed, and completely unsupported. The casual negligence here is chilling. Patients are not inconveniences -- we are human beings whose lives depend on timely communication, responsible follow-up, and basic standards of care. To the administration: your lack of communication and patient follow-through is alarming and dangerous. Your office manager, Brooke, being perpetually "unavailable" while life-altering pathology results sit untouched is not a clerical oversight -- it's a failure of duty. To anyone reading this: please do your research before trusting this facility or this doctor. No patient should ever feel abandoned or invisible in the middle of something as serious as cancer screening. I would never want another person to go through what I did.

Two times I've had appointments and wait and wait and have to leave. A 9 am appointment and at 920…read moreI go to desk and they say dada doesn't even come in till 0930. So why book an appointment for 9?!!! Very rude and unprofessional

This place is awful. My dad has been waiting 30 days for a hernia surgery that still hasn't been…read morescheduled. We've tried multiple times to make an appointment, but there's no follow-up or communication. The doctor doesn't seem to care, and I would strongly recommend finding another place.

I was scheduled for a procedure on 2-17-2023 at 0845. This surgery center is located in Murrieta…read moreoff of Hancock Ave, which is surrounded by multiple health centers. The parking was plentiful and the grounds were well maintained. The lobby was impressive and very clean. We took the elevator to the Suite 108. The waiting room was spacious and clean. Check in was quick. The lady at the registration desk was very friendly and professional. She handed me some paperwork to fill out, which I returned. She told me to wait and would be called back shortly. It was about a 5 minute wait. Once I was in the prep/ recovery room I was greeted by Tabitha and Christina. They asked me a few questions and to see if I had any concerns. I did mention I had sleep apnea, which was annotated. I was told to inform the anesthesiologist. I changed into my gown and lay on the bed. Thankfully they gave me two heated blankets since it was freezing in the room. When it came to getting the needle for the IV, it was unpleasant. My veins are tiny and Tabitha apologized and said I would be bruised. She finally was able to set up in my left hand. Naturally, I fell asleep as I only got one hour of sleep! I was awakened by this pretty young lady, who introduced herself as the anesthesiologist. I told her about my sleep apnea and she assured me not to worry. I was wheeled into the surgery room by Jasmine, who was very nice and upbeat. I saw Dr. Chen and before I knew it I was in La-La land! I was awakened but I was so out of it I can't remember who it was. I returned to the recovery room, got dressed then given explicit discharge instructions by Lisa. She was very nice and professional. She held on to me as we made our way back to the waiting room where my devoted husband was waiting. By this time approximately 1100, the waiting room was full! It was an all around positive experience and I was very impressed by the high caliber of professionalism by the entire staff!

If I can I will give zero star. The staff did not have me change for the procedure. Even i stayed…read morewith my shoes. So the level of cleanliness is awful . Won't recommend them. I went for a small procedure and I was very worry about my safety and me catching something. The staff was not ok regarding safety and cleanliness. They did not care.