Sharing a story we have with: Stafford Family Dental Care, 35 Walpole Street, Suite 201 Stafford,…read moreVA For over 20 years, our family has had dental insurance (Delta Dental) with no issues. We get regular checkups, cleanings, and x-rays as needed. We have 2 kids now (9 and 7) and moved to Stafford in 2019. We've tried a few dentists and haven't found one we've especially liked for many reasons (COVID restrictions, tried to oversell products, etc..). Was hopeful we found our dentist at Stafford Family Dental Care (SFDC) but we were wrong. Lots of dentist appointments for our family and we know, all too well, to ask the question: "Is this covered by insurance?" We have hopped around at least 3 times since coming to Stafford and each dentist has requested the records from the previous and been able to answer the question honestly. We decline stuff they try and sell (services, fluoride, products) that are not necessary, if not covered by insurance. SFDC doesn't ask, they tell you what services they're going to perform (fishy). This situation, they told us they were going to perform panoramic x-rays and fluoride for both our kids. We asked if insurance would cover and of course they said "yes it would." May 30, 2023, we received our second notice to pay the bill for the x-ray and we called to find out what it's about. They explained we owe $106 because the panoramic x-rays for my son were denied because of frequency limitation. Lots of things wrong here but I tried to reason with them explaining, while we were in the office, we asked if insurance would cover it and they said, "yes it would". Other dentist offices check with insurance prior to completing a treatment/service and provide you with a cost/treatment plan. I know we could have verified previous services and checked claims/receipts/etc. but it comes down to customer service. We asked, they lied. I then asked if they would forgive this bill as there was some sort of miscommunication, but the answer was no. Quote: "They performed a service, and we are responsible to pay the bill, or it will be turned over to a collection agency." We gave them another chance and explained this has never happened, should have/could have, occurred by both sides, and explained they would lose us as patients, and I would post this write up on social media. They didn't care so here we are. I expect to get lots of calls from a collections agent and I'll probably have a credit hit I'll have to argue. I doubt much will come of this, but it is a clear example of a dentist trying to gouge people for extra services and products. One of the most unethical things I've ever experience, lying to their patients to get extra $ out of them. Looking back on prior services, they hit us for almost $200 because a previous dentist installed sealants incorrectly so they had to redo them. They were done the previous year! I'm seriously doubting there was anything wrong with them, but they got the $ out of us. Ending note - please avoid Stafford Family Dental Care and spread the word. I would very much like them to go out of business and take their unethical practice with them.

Had to take them to court and get a judgement against them....they lie....the end,,,,side…read morenote....in response to her response....still lies....not dismissed and it is public record...Stafford general district court.....trial date 1/7/13.....K & M Dental LLC....you will find judgement for plaintiff

Update on Dr. Sun Kim's work just 2.5 years later:…read more Here is what I had to write to my new prospective dentist 4/04/2024: Incomplete root canal #19 left side - currently has recurring small abscess on side of gum. Upper left molar above #19 was deemed as a "failed root canal". This tooth was also the result of dentist that did #19. Recurring tiny abscess on side of gum there. Crown on lower right molar Came Loose just last week - Also the work of the dentist that created the problem with #19 and the failed root canal above it. Three cavities next to #19 (one on either side) and (one in the tooth next to it toward the front) from improper drilling from the same dentist at Unique Dental in Stafford, VA. Also, interested in teeth whitening...

I was looking for a dental office in the area that was open weekends to accommodate my work…read moreschedule. Happy I found Unique Dental Care. The office is open on Saturday, clean and friendly staff. Everyone who we spoke to or took care of us on Saturday (8/12) was nice, gentle with our cleaning and informative to ensure we understood. I will definitely be recommending friends and family.

Clean facility, friendly office workers, professional and expert hygienist who cleaned my teeth…read more Was careful yet effective in cleaning my teeth. She took time to address all concerns that I had while she was actually cleaning my teeth. I will definitely want to have her to clean my teeth every time I am due for a cleaning. If you need dental care this is the place for you!

Dr. Yousaf has a fabulous practice here. His staff is quick, efficient, and friendly. The facility…read moreit's lovely and Angel is a wonderful technician. I can't recommend Precision Smile enough!

Awesome, AWESOME dentists and customer service in a VERY modern facility. You cannot go wrong by…read moregoing here!

Went in today for a simple dental cleaning and was very pleased! I'm always nervous about going to…read morethe dentist because I've had terrible experiences where the hygienist working on my teeth are rough or the dentist/ hygienist/ staff are pushy with selling products. From the front desk staff, to the hygienist, to the dentist, everyone was so friendly and helpful. Andrea, my hygienist, was SO gentle. I've always had a difficult time with dental scans, but she made it so quick and painless. The cleaning was very thorough and I was comfortable throughout the entire time. The dentist was also very thorough with her exam and made additional recommendations with dental care, not pushing any particular products, but ones she personally recommended. I'm extremely pleased to have found a dental office I don't dread going to. Highly recommend this place if you are in search for a dentist in the area!

Outstanding service, attentive, efficient, and professional. Hygienist, Ms. Anum, took her time,…read moreasked the right questions, and most of all ensured I wasn't in any pain. See you next time. Great Job Anum!

Such a clean office. Everyone that works here is so nice. The staff and basically all of the…read moreemployees are super nice. No one is pushing anything on you. Very helpful.

Wonderful office staff, pleasant from the minute I walked in. Seemed honest and actually disputed…read morewhat my former dentist told me as far as treatment plan. I am a new patient but I was definitely pleased by first impression!

Embrey Mill is very good about my dental anxiety. They're always happy to numb me up further, wait…read morefor it to fully kick in, narrate what's going on in my mouth, and take the procedure at my pace. All of the work I've had done here has been durable and comfortable. Dr. Andrew is fine with monitoring minor issues, rather than aggressively suggesting further procedures. They can also treat some cavities without drilling! Invisalign in my thirties returned my teeth to the perfectly adjusted smile orthodontia gave me at fourteen. wear your retainers...or come to Embrey Mills. They accept both FEDVIP and Community Care through the VA. Changing from one to the other was painless, and they updated all of my imagery at the same time.

I patiently rescheduled appointments with this dentist at their request on two occasions and then…read morethey sent a confirmation notice with no indication that my appointment would be canceled if I didn't respond only to cancel the morning of the appointment and then had the audacity to argue that it was for my benefit. They are not worth the hassle!

This was our first experience here at this practice. It definitely won't be the last. Their…read morecustomer service and care for my 4yr old was above and beyond. It was beautiful and relaxing in the office. The staff was so great. Thank you Family First Dental.

Wow! So they have proceeded to charge me $25 for a cancellation fee. I cancelled a long time ago. I…read moretold this to there receptionist and she is still is charging me this fee. I do not want to see this dentist ever again! Oh my gosh what a shady place!

Dr. David Kim is kind, professional and does amazing work. He really cares about his patients and…read morealways accommodates his schedule to help you. He is concerned if you are comfortable and not feeling pain. I just had the most non-scary dental extraction ever! Thank you, Dr. Kim!

Best Dental Help in Stafford. I Thank Dr David Kim. He examined me the Same Day with a quick Xray…read more Within the Hour I had my Recommendation and understood where the pain originated & the cure. I had been driving from place to place all day. So Grateful he was there for me. He helped me to regain myself. He's very Reasonable and Professional. Nice Receptionist too. I Certainly Recommend Dr Kim.

I have an absolutely paralyzing fear of the dentist. I went there with a loved one for support. Yes…read morethat's right I'm a grown adult and I needed my mom to come hold my hand that's how bad it is.From the moment you walk in they are very nice and welcoming. Tara took me back and was great. Then came time to see the dentist........he was very kind and respectful of my issue and intense fear. He truly put me at ease made it a better experience and took his time with a care plan for me.

Dr. Neibauer went above and beyond in helping me with an emergency dental issue. I can't thank him…read moreenough for his responsiveness and overall care. Highly recommend to anyone who wants a great dentist!